Here are our six tips on how to do things properly when collecting reviews in the legal services market. 1. Ask at the right time Timing is everything. Asking a client to leave a review at 5pm on a Friday will most likely not receive a response, but neither will waiting until six months after the case is finished. With over 10 million reviews collected, ReviewSolicitors has a deep understanding of…
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Unlocking the Power of Client Reviews SRA’s Quality indicators in legal services pilot project report The landscape of legal services is shifting, and at the heart of this change is the undeniable importance of online reviews. The SRA's pilot scheme provides the confirmation we've all been anticipating - reviews are no longer a choice; they're a necessity. A key takeaway from the report that will…
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The pilot scheme revealed some intriguing insights about how client attitudes and expectations have changed in recent years. The SRA has voiced that there is a need for law firms to provide ‘Quality and service information’ to clients in the early stages of the client's journey. Their results showed that there is a growing demand for review platforms in the legal services industry, both from…
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Through its participation with the SRA on its pilot scheme for reviews, ReviewSolicitors foresees significant regulatory developments in the market, particularly in the area of review collection for law firms and the utilisation of that data to provide greater transparency regarding star ratings and expected service levels, for clients. The new ReviewSolicitors "Side Widget 2.0" has been designed…
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The Defamatory Content Highlighter is a software developed by our teams to help spot what could be understood as defamatory when clients leave their reviews. Defamatory Content Highlighter This visual prompt would trigger words, such as scam, dodgy, thieves, etc., to be flagged up and propose alternative terms or suggest reflection. The feature guarantees the integrity of the reviews left on the…
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The integration between these two platforms makes it easy for Clio users to obtain client reviews with minimal effort from law firms. The new ‘no click’ process will allow Clio users to automate the collection of client feedback. Removing the manual process while still providing flexibility within the system. The current Clio integration with ReviewSolicitors allows for capturing reviews…
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LEAP clients can now fully automate their client review collection, reducing administrative tasks and saving time when collecting client feedback. The setup process is free of charge and takes less than a week; your team can have their own review collection tool at your fingertips. This service will also allow users to collect reviews effortlessly from LEAP. This new upgrade will allow you to…
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Law firms are always looking to improve their online review process. ReviewSolicitors is working with P4W to help law firms seeking feedback on their services with the collaboration of legal partner integrations. The new ‘no click’ process will allow P4W users to automate the collection of client feedback. Removing the manual process while still providing flexibility within the system. The setup…
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Leading consumer law firm Slater and Gordon has joined ReviewSolicitors to collect and showcase client reviews. The move is part of the company's strategy to improve transparency and trust among clients. "We are delighted to be working with ReviewSolicitors as we continue our commitment to providing the highest standards of client care," said Madelene Holdsworth, Managing Director of Specialist…
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With over 70 law firms participating in the initial pilot, the SRA has a 'treasure trove' of data to assess client reviews' impact on improving transparency in the legal market. Another consideration to be evaluated is the impact collecting reviews has had on law firms themselves. Should there be any subsequent regulatory changes, they will undoubtedly consider the experience these 70 firms have…
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If you receive a review that you believe not to be a legitimate and honest opinion of a client of yours, we offer tools that allow you to challenge and remove such reviews. This article explains how you can use these tools, which are built specifically for the legal market and are available to both Free and Premium members of our site. If you want to use any of the below features, please create an…
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Google reviews are just as important as other review platforms when it comes to collecting client feedback. Whilst not legal-specific, the reviews you collect will sit in the Google My Business knowledge panel when a potential client is searching for your firm. The problem is that it is notoriously difficult to ask clients to leave a Google review. If your firm is struggling with this, don’t…
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As a ‘whole of market’ review platform, ReviewSolicitors gives those who are looking to find a solicitor the ability to see all local firms who can assist in their matter. We give clients the freedom to find great law firms with excellent reputations for legal competence, communication, documentation accuracy, client satisfaction and success rates. In order to assist clients, we provide an…
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Want to tailor the questions that are asked in the ReviewSolicitors review questionnaire? Now you can! The “Custom Questionnaires” add-on gives your law firm the ability to adapt the review questionnaire that is sent to clients to create a tailored and branded experience. Not only can you now add in up to 8 questions of your choice, but the entire questionnaire can be branded with your law firm’s…
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