Collected on Google
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Juliette
Helped with my grandmother in a very short timeframe, which has been greatly appreciated for peace of mind. Charles Smalley was professional and incredibly patient. He ensured that everything was done lawfully and even challenged some ideas, just to make sure things were being done correctly to true wishes. He came across as very trustworthy.
A representative from Poole Alcock LLP responded to this review on 11 July, 2023
Thank you for your kind review, Juliette. We really appreciate you sharing your experience working with Charles.
Was this review helpful? Yes
Efficient
We found the service provided by Mr. Smalley to be friendly, professional and courteous.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 01 April, 2025
Thank you for your 5 star review Audrey and for choosing Poole Alcock. We are delighted you would use us again and would recommend us, we will pass your very kind words onto Charles. Very best wishes.
Was this review helpful? Yes
Power of Attorney & Probate
5 Stars
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 31 March, 2025
We are happy that you enjoyed your experience with us and appreciate the 5 star review. We look forward to working with you again.
Was this review helpful? Yes
Advice & Will Writing
I would return to use the service of Poole Alcock Solicitors.
Their service has been exemplary, Charles Smalley is friendly and informative and I would highly recommend.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 31 March, 2025
Thank you so much Melanie for the wonderful review and the 5 stars. We are delighted that you have had such a positive experience with Poole Alcock and you will highly recommend. We will pass your very kind words onto Charles. Very best wishes for the future.
Was this review helpful? Yes
David Olsen Estate
As executor to the above estate I engaged Poole Alcock to act on my behalf. I had already had considerable help from Charles Smalley in dealing with David's legal and financial affairs and thought him ideal to finalise what was a financially large and complex matter. David had been suffering from Alzheimer's which also raised extra complications. I was very happy with the professional service I received throughout.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 31 March, 2025
Thank you so much John for taking the time to complete the questionnaire and for the excellent review. We are delighted that Charles has been able to assist you in this matter which you mention was complex and had additional complications. Please do not hesitate to get in touch if you should need any further advice.
Was this review helpful? Yes
Lasting Power of Attorney
Professional.
Efficient.
Practical advice.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 25 March, 2025
Thank you Peter for your positive review and feedback, we appreciate you taking the time to complete the questionnaire. We are glad that Charles and the team have been able to help you and look forward to working with you again in the future. Very best wishes.
Was this review helpful? Yes
Wills & Lasting Powers of Attorney
We had an excellent experience with Charles. He was professional, efficient and handled our requests with expertise. His communication was clear and timely. We feel extremely confident in the abilities of this firm and would highly recommend their services.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 25 March, 2025
Thank you so much for the excellent 5 star review and for choosing Poole Alcock, we are very grateful for the valuable feedback and the time you took in completing the questionnaire. We are absolutely delighted that you enjoyed your experience with us and will recommend us and use Poole Alcock again. We will pass your kind words onto Charles and we look forward to working with you again. Very best wishes.
Was this review helpful? Yes
Will with Trust Fund
5 Stars
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 14 March, 2025
Thank you very much for leaving us a 5 star review. We appreciate your feedback.
Was this review helpful? Yes
5 Stars
Very good service but expensive.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 11 March, 2025
Thank you for completing the review questionnaire and for your valuable feedback. We are very pleased you experienced great service and will pass your kind words onto Charles and his team. Very best wishes.
Was this review helpful? Yes
Update of wills
Excellent, efficient service, very friendly, helpful advice and the quickest service possible.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 03 March, 2025
Thank you so much for taking the time to complete the review questionnaire Mr. & Mrs Bebbington. We are delighted that you have had a positive experience with Poole Alcock and that Charles Smalley provided an excellent, efficient and friendly service. Please don't hesitate to get in touch with us if we can be of any further help.
Was this review helpful? Yes
My Will
I have been putting off doing my will because the thought of the legal documentation felt a little daunting.
I need not have worried, Poole Alcock explained things clearly with no 'legal jargon' and my will was completed in a clean, understandable and timely manner.
Lawyer named in this review: Charles Smalley
A representative from Poole Alcock LLP responded to this review on 18 February, 2025
Deborah thank you so much for taking the time to leave us such an excellent review, we appreciate your feedback and kind words. We are thrilled that you had such a positive experience with us and that Charles was able to explain things to you making it less daunting. Pleas do not hesitate to get in touch if we can help any further.
Was this review helpful? Yes