Jonny
Warner Goodman dealt with the sale of our old flat and purchase of a new home in a very professional and, considering the circumstances, timely manner.
To go from initial conversations to standing in our new home in just 3 months, a mere 3 days before Christmas Eve, was no small achievement. We'll forever be grateful for how hard everyone worked to get us sorted during such a busy period.
I can only thank them, from the bottom of my heart, for their diligence, professionalism, and above all patience when dealing with a couple of at-times stressed and frustrated young folks.
Look no further.
Was this review helpful? Yes
Conveyancing
Southampton branch conveyanced a house purchase and were wholly unsatisfactory. Slow and error prone. Failed to take on board clear upfront instruction to do the prework to buy a house and a separate parcel of land. Went a lomg way down teack before it became clear they'd forgotten to work on the land parcel. Left all the enquiries until last minute despite clear instruction not to do so. Their response to all of this was to defend their particular way of working which clearly made their life easy at the expense of our timeline. Estate agent and mortgage company commented unilaterally to me how poor they were. To cap it all when I asked them a final post sale question about my deeds they ignored it and closed the file. We then sold a house and used the Chandlers Ford office of the same company. They were absolutely brilliant. Take home message - Warner Goodman have some great conveyancing teams and some under performing ones. We took chocolates in to the Chandlers Ford team and emailed to tell them how great they were. Lovely people in Southampton too but performance was very poor indeed.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 30 April, 2025
Hello Joe, Thank you for taking the time to leave such a detailed review. We're very sorry to hear that your experience with our Southampton team did not meet your expectations, particularly when compared to your subsequent experience with our Chandlers Ford office. We aim to deliver consistent, high-quality service across all our branches, so it's disappointing to learn that we fell short for you during this transaction. We do take your comments seriously and will ensure they are shared with the relevant teams so that we can reflect and make improvements where needed. We're pleased to hear that your experience with our Chandlers Ford team was much more positive, and we're grateful for your kind words and the recognition you gave them. If there's anything further you'd like to discuss or if we can assist you in any way moving forward, please don't hesitate to get in touch. Kind regards, The Warner Goodman Team
Was this review helpful? Yes
Conveyancing
Had an excellent experience with our house purchase through Warner Goodman. We mainly dealt with John Neal and Kiri Saunders-Brown. The service was absolutely excellent. They were very communicative throughout the process and provided excellent advice. We've also used their wills service, which was equally good. Would highly recommend to anyone requiring legal services in the Southampton area.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 30 April, 2025
Thank you for your wonderful feedback, James. We’re delighted you had such a positive experience and really appreciate your recommendation.
Was this review helpful? Yes
Conveyancing
The service provided was prompt and efficient. Contacts were courteous and any problems explained and actions taken.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 31 March, 2025
Thank you for your feedback, Dawn. We're glad to hear Kiri's service was prompt, efficient, and courteous.
Was this review helpful? Yes
Conveyancing
Everyone I spoke to, either via phone or email, was professional and friendly. The entire process from start to finish was seamless - thank you to Kiri and the team at Warner Goodman.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 12 March, 2025
Thank you for your kind words, Nicola. We're delighted to hear that Kiri and the team at Warner Goodman provided you with a seamless experience. We appreciate your feedback!
Was this review helpful? Yes
Conveyancing
I have been extremely satisfied with the service I received from everyone I have dealt with at the Southampton branch. Very efficient, kept me updated and will be using the conveyance service again.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 30 January, 2025
Thank you for your wonderful feedback. We're thrilled to hear that you had a positive experience with the team at our Southampton branch. It's great to know that the service was efficient and kept you updated throughout. We look forward to assisting you again with your conveyancing needs in the future.
Was this review helpful? Yes
Incompetent and expensive
Me and my husband have chosen Warner Goodman based on online reviews, which were looking great. After dealing with multiple big companies in the past, we wanted a quick and efficient service. Things started well, but as the process was dragging on for 4 months, nobody had a sense of urgency. We were passed around multiple assistants, some more lacking in competence than the others. One of them blatantly lied to me over the phone repeatedly, and must have counted on me not following up on his word. Altogether we had to push like mad to get things done, and felt really stressed for most of the process.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 07 January, 2025
Hello Agata, Thank you for sharing your feedback. We're sorry to hear that certain aspects of your experience did not meet your expectations. We aim to provide a smooth and stress-free service, and we regret if we fell short in any way. We will carefully review the points you've raised to identify areas for improvement. If you'd like to discuss your experience further, please email us at [email protected]. We appreciate your feedback and remain committed to providing excellent service to all our clients. Kind regards, The Warner Goodman LLP team
Was this review helpful? Yes
Conveyancing
Warner Goodman has managed multiple house purchases/sales for me and, as ever, are reliable, professional and essential partners through life's challenges.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 20 November, 2024
Thank you for your continued trust in Warner Goodman, Emma. We're glad to have been able to assist with your house purchases and sales, and we appreciate your kind words about our reliability and professionalism.
Was this review helpful? Yes
Conveyancing
Kiri and the team were efficient and supportive through two sales that fell through and finally a third that was successful.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 23 September, 2024
Hi Penny. Thank you for your wonderful feedback! We're thrilled to hear that Peter provided such brilliant support and took the time to listen and explain everything. It's great to know you felt comfortable having him handle your case. If you need any further assistance in the future, please don't hesitate to reach out!
Was this review helpful? Yes
Conveyancing
From day one, I was kept well-informed and felt at ease when I didn't understand certain things. Nothing was too much trouble, and I would highly recommend!
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 27 March, 2024
We're delighted to hear that our commitment to clear communication and support from day one made a positive difference in your experience. It's our priority to ensure you feel well-informed and at ease. Thank you for your high recommendation and trust in our services.
Was this review helpful? Yes
Professional, efficient and very supportive
The team is very supportive and provided professional service, all instructions are clear, great help especially I’m a first-time-buyer. Definitely recommended.
Lawyer named in this review: Kiri Saunders-Brown
A representative from Warner Goodman LLP responded to this review on 25 March, 2024
We're delighted to have provided supportive and professional service, ensuring clear instructions, especially for a first-time buyer like yourself. Thank you for the recommendation, Ricky.
Was this review helpful? Yes