Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through.
There were errors in the basic information on legal documents – both my name and the purchase price were incorrect!
Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue.
I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness.
I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!

By far the worst solicitors I have ever used. Everyone is aware that buying/selling a home is stressful, but Cunningtons made it more stressful than I could ever imagine. They were rude, lacked ability to do what was needed accurately, non-responsive and slow. They couldn't even get our names correct on multiple legal documents and in order to get things across the line, I ended up having to proof check their work for them and write a letter asking them to copy and paste onto their letterhead and sign (because they couldn't figure it out themselves). I raised a complaint which wasn't handled correctly. Absolutely not the service anyone would expect to be acceptable and will be advising absolutely everyone to avoid.

Ahilan Palaniappan was excellent throughout the process. The entire process was very smooth, he was on top of our case at every step and made sure that everything was done on time. We are extremely happy with the professional service from him and I will always recommend him and cunningtons to my friends and family.