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Gual
My experience so far with Eric Robinson Solicitors in Southampton branch has been excellent because Dana Hughes is very professional and efficient in her approach. And, I'm very happy the way she handled my case.
I would highly recommend.
A representative from Eric Robinson Solicitors responded to this review on 25 January, 2023
Thank you for your review and we are pleased that you have found Dana to be so professional and efficient in her approach to your matter. Thank you for your recommendation and we look forward to working with you again at some point.
Was this review helpful? Yes
Utility company Dispute
After a video conference with the solicitor and her assistant, she carried out my instructions absolutely and within a very short time and with little further direction she was able to get the desired result.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 04 June, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Excellent, prompt and efficient service.
I have used Eric Robinson Solicitors for over 10 years and always found the firm to be friendly efficient, prompt at responding to queries and thoroughly professional. My most recent experience has been a conveyancing with Chantelle Bennett as my solicitor. She excelled with the firm's friendly approach happily co-opted another solicitor in the firm, Dana Hughes, when there was a particularly difficult problem to deal with. They both worked together to achieve a successful outcome whilst keeping me informed of progress along the way. I could not have wishes for better assistance and am most grateful for their help, advice and efficiency.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 23 May, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Dana Hughes
Dana provided me excellent advice, guidance and support during a very difficult process. She was always quick to respond, friendly and professional. Thank you.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 02 May, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Dana Hughes
Dana Hughes has represented me for the past fourteen months and during that time I have been very impressed with her hard work and professionalism,
I therefore have no hesitation in recommending her to anyone needing a very good solicitor
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 23 April, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Repossession of property
We had a difficult situation regarding a family member in a property not contributing to the costs and making repossession difficult. We were advised to get legal advice and Eric Robinson were recomended by our conveyancing solicitors.
The advice and support we received from day one was clear and instilled confidence in us as we navigated the complexities of property law.
Dana was always calm, clear, factual and responsive throughout the process.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 26 February, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Draconian policy to use clients funds by exchanging emails from home
The website has 30 minutes free consultation but when I booked the appointment charged fee £381 for 1 hour 16 minutes.
I have transferred £1000 for the matter to settle with the defendants, then started with chargeable email such as, £1700 for the counsel opinion to draft Section 8 Particulars, she doesn’t have the capacity to draft possession claim particulars, review of papers 4 hours, sorry won’t be reviewing further as the firms doesn’t have capacity and then running out funds. The funds has been used just to exchange unnecessary emails (working from home marked as external emails) and charging fee £265+ VAT. Now emailed informed there is no funds, please find another solicitor firm, as you don’t have funds this case. The first email was deposit £1000 and total estimated cost for the case £10000. 2 weeks later emails her cost £15,000 plus barrister £10000 plus vat. The last email her cost £20,000 and barrister fee is £20,000. All these email has been exchanged to charge fees from £1000 deposit for legal work. I don’t see what legal work Dana has conducted. She quailed as solicitor 2024 and charging £265+ vat for exchanging emails from home.
I read one bad reviews against Dana, now realised it was 100% true.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 05 February, 2025
Thank you for your review. Feedback is very important to us as our primary objective is to provide an excellent service to our clients, and we can learn from shared experience and feedback. We do provide a robust complaints procedure which provides opportunity to address concerns raised and, where necessary, provide a solution. We note that you have not engaged in this process. Having read your review and spoken with the solicitor acting, we do not agree that your review fairly reflects the facts. We will not go into specifics in this reply as this is not the forum to do so. However, we note that the matter was complex and well progressed at the point at which this firm was instructed to act beyond the initial consultation which inevitably resulted in fees being charged. In this case, fees were charged on a time spent basis which would include time corresponding with you via email in order to advance the case. We understand that you were provided with regular costs estimates throughout the process and, in accordance with the firm’s procedure, you were asked to pay monies on account of costs to fund your litigation. Where matters are complex, it may be necessary to instruct Counsel and clearly this was a case where a qualified solicitor thought it necessary to do so. Unfortunately, complex litigation is expensive, but we do believe your expectations were managed through regular costs estimates. We note your comment in respect of the firm’s lack of capacity to assist. We refute your comment about the firm having insufficient capacity. We understand that you had a deadline to work to about which the solicitor acting was not made aware until late on into the process. You were provided with the information we required from you in order to assist you, but unfortunately you failed to provide this information in time. We are sorry that our service did not meet with your approval. We do have a complaints procedure which can be found on our website should you wish us to address your concerns further.
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Professional Service
Dana Hughes, absolutely first class, spoke to me with extensive knowledge of what she was doing, and proceeded to carry out my instructions, under her guidance without fault. Would have no hesitation in using Eric Robinson services in the future, and would fully recommend them to anyone.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 29 November, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Great professional advice
Was given time to discuss my problem and a successful resolution was found.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Big relief
I needed a solicitor who deals with litigation disputes. I knew I was completely in the right and felt that I was being bullied by a large property managing company.
I chose Dana Hughes from Eric Robinson Solicitors in Southampton. It turned out to be the best decision I could have made.
She understood the problem at lightning speed and got it sorted out with ease. It was very good value for money and relatively painless.
She was kind and considerate too, which really helped during a very stressful time. I was very impressed with the proceedings and have got a result that i never expected. Thank you Dana.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Huge relief
I chose Dana Hughes from the resolution department at Eric Robinsons solicitors. I am so pleased that I did, as she understood the situation very quickly and dealt with it in a manner that I could never have hoped for such a brilliant outcome. She is smart, kind, and efficient with time and costs.
I would recommend her without any hesitation.
I am a very relieved client. Thank you Dana.
Lawyer named in this review: Dana Hughes
A representative from Eric Robinson Solicitors responded to this review on 30 October, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes