Very strange developments this afternoon. Had a call with Karen Barham and Victoria Walker today to discuss service failure, poor outcomes and excessive costs charged for my mediation service. When a conversation that occurred early in the process was played back to Karen she “played dumb” and pretended it didn’t occur, when I asked for her to put her recollection and version of events in writing to me in an email the partner on the call Victoria became defensive and evasive and threatened to end the call. Victoria also thought it was her role as the partner supervising the complaints process to argue with the client and pick holes in what she was being told. At the end of the call I asked for the name and contact details of a senior partner and was told by Victoria those would be sent - never received. I later called to speak to Victoria and was told she would call me back - never received a call back.

Overall appears to be quite toxic behaviour from senior people at this firm. Awaiting a response from the senior partners.

Very strange developments this afternoon. Had a call with Karen Barham and Victoria Walker today to discuss service failure, poor outcomes and excessive costs charged for my mediation service. When a conversation that occurred early in the process was played back to Karen she “played dumb” and pretended it didn’t occur, when I asked for her to put her recollection and version of events in writing to me in an email the partner on the call Victoria became defensive and evasive and threatened to end the call. Victoria also thought it was her role as the partner supervising the complaints process to argue with the client and pick holes in what she was being told. At the end of the call I asked for the name and contact details of a senior partner and was told by Victoria those would be sent - never received. I later called to speak to Victoria and was told she would call me back - never received a call back.

Overall appears to be quite toxic behaviour from senior people at this firm. Awaiting a response from the senior partners.

We chose Moore Barlow for our divorce mediation and the whole exercise made no progress and the costs on time well exceeded the initial estimation.

We ended up with no money left dealing with things in Costa Coffee after paying out thousands of pounds with no progress. I am now using another law firm to draw this up and more cost.

I also thought the mediator was biased towards my wife and at times dismissive towards myself and also critical on how i operated my directors loan account.

Not a pleasant experience and i would avoid unless you want to throw cash away.

To top things off i made an appointment to get my ID verified and when i turned up at the Woking office nobody was free to see me.