A client
Natalie Charles is an excellent conveyancer!
A representative from Bannister Preston Solicitors LLP responded to this review on 02 September, 2024
Thank you for your kind review. We’re thrilled to hear that Natalie Charles provided you with excellent conveyancing services. At our firm, we aim to deliver high-quality support, and it’s rewarding to know Natalie met your expectations. Your feedback is highly valued.
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Outstanding Service – Highly Recommend Natalie!
Natalie Charles acted as our conveyancer when we were buying our property, and we couldn’t have been happier with the service she provided. Throughout the entire process, she was a constant source of support, always going above and beyond to make sure everything stayed on track, especially as we were working within a tricky timescale.
Natalie was incredibly knowledgeable and explained everything clearly and simply whenever we needed help understanding the process. Her communication was exceptional. Emails were responded to almost immediately, and she kept us fully informed every step of the way.
She fast-tracked paperwork when needed, chased third parties to keep things progressing, and followed up with the sellers’ solicitor when things started to slow on their side. She was always available when we had questions, gave us sound advice whenever it was needed, and coordinated closely with estate agents and lenders to make sure nothing was missed.
She took a genuine interest in our purchase, and we really felt the personable support throughout. Natalie regularly followed up to see how we were getting on, which made such a difference and made us feel truly looked after. She took the stress out of the entire experience with her calm, friendly manner and proactive communication.
Natalie’s professionalism and dedication made the whole process smooth and straightforward. We have already recommended her locally to other home buyers, and wouldn’t hesitate to do so again!
A huge thank you again, Natalie. You helped us buy our dream home and we’re so grateful.
Lawyer named in this review: Natalie Charles
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Conveyancing Services : Natalie charles
Natalie was absolutely amazing throughout the entire house-buying process. She was incredibly thorough, kept me updated every single day, and made everything feel smooth and stress-free. Her communication was second to none, and I always felt in safe hands. I wouldn’t go anywhere else but Bannister Preston—Natalie is an absolute credit to the company!
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 17 July, 2025
Thank you, James, for such fantastic feedback. We’re thrilled to hear that Natalie made the house-buying process smooth and stress-free for you. Her dedication, attention to detail, and daily communication truly make her a standout, and we’re delighted she made you feel so well supported.
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Conveyancing
The service was courteous, prompt and efficient
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 09 July, 2025
Thank you for your kind words, Edwin. We're glad to hear you found our service courteous, prompt, and efficient — that’s exactly what we aim for.
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Very happy
Our conveyancer Natalie was very quick and professional. She kept us informed throughout and helped resolve all the queries we had.
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 07 July, 2025
Thank you for your feedback, David. We’re pleased Natalie provided quick, professional support and kept you well informed.
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Very pleased with Bannisters!
We have found Natalie Charles to be very helpful through the process of buying a home for my elderly Mom-in-law, thank you
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 23 June, 2025
Dear Lynette, Thank you for your kind words. We’re delighted to hear that Natalie was helpful throughout the home-buying process for your mom-in-law. We appreciate your feedback and are here if you need any further assistance. Best regards, Bannister Preston Solicitors
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Service review
Very thorough, but would have appreciated explanation of the enquiries raised. When asked an explanation was given.
Sometimes there was a lack of communication especially when designated solicitor was on leave.
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 16 June, 2025
Thank you for your feedback, Susan. We’re glad we could assist and appreciate your comments on communication — we’ll use this to help improve our service moving forward.
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Fast and reliable
Natalie throughout the process has been excellent. Guiding me through the process of buying my first home and ensuring a fast turnaround.
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 09 June, 2025
Hi Libby. Thank you for your feedback! We’re thrilled to hear that Natalie provided excellent guidance and helped make your first home buying process smooth and efficient. Fast turnarounds are important to us, and it’s great to know she delivered. Congratulations on your new home!
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Efficient Solicitor
Outstanding service
Supportive and effective legal assistance
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 06 June, 2025
Thank you, Vahini! We're glad you were happy with the service and support.
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Excellent
Natalie Charles was great. Would highly recommend her for house conveyance. Many thanks!
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 02 June, 2025
Thank you for the recommendation, John. We’re glad Natalie provided great service for your house conveyance.
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Natalie
Our conveyancing journey was exhausting and took 5 months but our Solicitor Natalie Charles, whom we have engaged on past transactions, kept us informed all the way. We know now that leaseholds are tricky particularly when there is a head lease and a ‘slow to respond’ management company. Thank you Natalie
Lawyer named in this review: Natalie Charles
A representative from Bannister Preston Solicitors LLP responded to this review on 21 May, 2025
Thank you for your patience and kind words, Robert. Natalie is glad she could keep you informed throughout the complex process. We appreciate your continued trust.
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