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John
Very impressed with the handling of our purchase by Rachel Kirkley and her assistant Francesca. Made the process as smooth as it could be and we felt she was always working in our interest. It was nice to actually be able to speak to a solicitor!
Would highly recommend and will use again.
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House move
Everyone was very helpful and very thorough.
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 27 May, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Sale of Aunty's house
Very happy with the service provided. Sale dealt with smoothly and efficiently. Staff friendly
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 27 May, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Excellent service from Rachel and her team. Highly recommended
I've used Rachel before when selling a property and am always impressed by her tenacity and resourcefulness. She is very easy to deal with, explains things clearly and commuicates well.
I will definitely use her and her team for any future property dealings.
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 21 May, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Brilliant
Rachel and her team were fantastic throughout our selling and buying process and have provided a great service. The online system also made it easy to set up the initial payments and attach any paperwork that we had. Our property we were selling was leasehold which comes with its own complications but Rachel dealt with everything efficiently which kept the process working to the time scale we orginally had asked for.
Rachel was always quick to respond to any questions we had and we would definately use this firm again. Thank you so much for all of your help.
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 26 March, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Sale of house
Excellent advice and guidance
Kept up to date with process
Queries answered promptly
Friendly and approachable team
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 24 February, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Was this review helpful? Yes
Recent property purchase Recent property purchase
Outstanding experience with Rachel and team. Exceptional service and speed. Very smooth transaction. Highly recommended. Many thanks!
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 23 January, 2025
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Property purchase
Team Kirkley were a pleasure to deal with with a straightforward and efficient approach.
Always kept informed of progress.
Gave good advice and provided timely responses to all of queries I had about the purchase .
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 20 December, 2024
Thank you for your review. I will pass the feedback onto the team
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Efficient solicitors and easy to contact.
We didn’t need to have much to do with the solicitors but that is because they were so efficient at moving the house sale forwards and chasing everyone up for us already. I would highly recommend them and is the second time they have been fab for us.
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 02 December, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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DY367713
The firm did well I believe with what was a difficult sale of property. Communication by phone or email was generally good and the solicitors to whom I was assigned were knowledgeable and friendly. Although the sale was a particularly protracted one this was not the fault of JM Lewis; the only blip was a handover from Rebekah to Rachel where things went quiet for a bit and there seemed to be some communication breakdown for a week or so.
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 06 November, 2024
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Never again
I was provided with a trainee at the start without being advised or knowing if they were being shadowed by someone more experienced (I’m still unsure to this day). Said person made multiple mistakes, advised us paperwork were being sent and then not posting them and being led up the garden path with an unrealistic completion date
Incorrect information that was given to my buyers lender by their solicitor was noticed by a different solicitor firm and could’ve been resolved a lot sooner if attention to detail was paid
After being discounted a small amount for the mistakes and inconvenience I were then overcharged by £500+ on my invoice which I had to raise and then be reimbursed
Lawyer named in this review: Rachel Kirkley
A representative from John M Lewis & Co responded to this review on 04 November, 2024
We are really sorry you feel disappointed with the outcome of your matter. Please do contact us directly for a further explanation as to the current position.
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