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Lauren
Rachael and Victoria made the whole process so easy. They explained each step of the process and our conveyancing was completed much quicker than we could have hoped for! Thank you both
A representative from Bell Lamb & Joynson responded to this review on 26 February, 2025
Thank you so much for this review Lauren. We will extend your kind words across to Rachael and Victoria.
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Professional local firm
Firm recommended by Estate Agent. All email communications were swiftly dealt with. Great knowledge in any dealings with the building’s management company. Less than 3 months from offer to completion, very happy with service.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 02 June, 2025
Thank you for your kind words. We’re glad Rachael and Victoria's knowledge and swift communication helped make your process smooth and timely.
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Purchase of first house
From the start to beginning it has been smooth, great communication and constant updates. Whenever clarity was needed it was given. Would highly recommend. Rachael and Victoria both really helpful and a pleasure to deal with
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 27 May, 2025
Thank you for your wonderful feedback, Andrew. We're delighted to hear the process was smooth with great communication and constant updates. Rachael and Victoria will be thrilled to know they made a positive impression. We truly appreciate your recommendation.
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Good (but don't assume client knows process & timescales)
A very online / app approach (may well be typical these days) but very pleasant and available when I needed to call to clarify matters. As an uninformed client selling a property I could have done with at least a weekly update when nothing seemed to be happening. Even if nothing to report, it would have eased my probably unnecessary concerns on lack of progress on the sale.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 13 May, 2025
Thank you for your feedback, Bryan — we’re glad you found the team pleasant and accessible. We appreciate your suggestion on regular updates and will take it on board to improve the experience for future clients.
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Great Job
Handled the whole process very well. Always contactable and very professional. Well done!
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 01 May, 2025
Thank you for your kind words, Craig. We're pleased to hear you had a positive experience and appreciate your recognition of our professionalism.
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Excellent service
Rachael and the team have made the process of selling my property hassle free with their professionalism and knowledge through the process. I have been kept up to date promptly throughout.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 29 April, 2025
Thank you for your kind review, Michael. We're so glad to hear that Rachael and the team made your property sale smooth and stress-free. Their professionalism and communication are something we take great pride in, and it's great to know you felt well-supported throughout.
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Positive experience with Rachael McLean and Victoria Boutle
Fast, efficient, prompt and insightful answers to questions.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 28 April, 2025
Thank you for your feedback, Kieran. We’re glad you found Rachael and Victoria's service fast, efficient, and helpful.
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Excellent service.
I can highly recommend Rachael McClean & Victoria. I sold 2 properties back to back & the process was very professional, communication was good & Victoria is very personable & responsive. Thank you for getting these over the line for me.
I will be using this firm from now on future.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 15 April, 2025
Thank you for your wonderful feedback, Helen. We're so glad Rachael and Victoria were able to help you through the process. We look forward to assisting you with any future needs!
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Great service yet again
BLJ … what can we say. Used them for our last property transaction in 2020 and decided to use them again more recently.
Great app, easy to use, good functionality and seemingly proactive & engaged conveyancers and solicitors.
We dealt with Sam & Tiffany last time … really smooth and good experience. This time, with Rachael & Victoria, was good from a solicitor perspective (less smooth but largely due to factors outside of our control).
Pays not to be cheap when it comes to something like this; don't go with the cheapest go with a medium between reasonable price and good reviews.
Minus a star for Victoria's telephone manner which could really do some work; cutting us off, putting us on hold mid-sentence, speaking to us like we're (perhaps we are in this arena, property law not being our wheelhouse and all the rest of it).
No complaints other than that.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 08 April, 2025
Thank you for your continued trust in BLJ and for the constructive feedback. We're glad to hear the overall experience was positive, and we’ll certainly take your comments on board to help us improve.
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Great work
Rachael and Victoria completed the sale of my old house and the purchase of my new one efficiently and kept me informed along the way.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 31 March, 2025
Thank you for your review, Susan. We're glad Rachael and Victoria provided efficient service and kept you well-informed throughout your sale and purchase.
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Outstanding service
From the beginning of the selling process Rachael was excellent, so efficient, helpful and something I particularly valued is the speed in which she replied to any enquiries. The same is true for Victoria. She always kept me informed and questions were so immediate. I really am grateful.
Lawyer named in this review: Victoria Boutle
A representative from Bell Lamb & Joynson responded to this review on 04 March, 2025
Hi Jan. Thank you for your kind words! We're so pleased to hear that Rachael and Victoria provided you with efficient, helpful, and responsive service throughout the selling process. Keeping clients informed and addressing enquiries quickly is always a priority, and we're grateful for your appreciation. Wishing you all the best!
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