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Ben
Ingrid, Cordelia & Sarah were exceptional throughout this whole process, whenever we needed information, they replied swiftly & correctly.
A representative from Atkins Dellow LLP responded to this review on 28 May, 2025
We are delighted to hear you found Ingrid and the team exceptional. Thank you Ben for sharing your kind words.
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Reliability
I was always made aware of all possible
Problems and the implications which could
Effect the sale of my property and the buying of another home.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 06 June, 2025
We are delighted to hear you were kept updated during your sale and purchase. Thank you for choosing Ingrid at Atkins Dellow Solicitors.
Was this review helpful? Yes
Conveyancing various
Ingrid did an excellent job, always took telephone calls and responded to emails. 2 different and complex transactions well handled.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 06 June, 2025
We are thrilled to hear about your experience with Ingrid and our team. Thank you for sharing Sally!
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Outstanding
They did my conveyancing on my house purchase and were first class from start to finish
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 06 June, 2025
Thank you Darren for your kind comments. We are thrilled you found the service of Ingrid and the team to be first class from start to finish and loo forward to working with you again in the future.
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Expected better
Positives
1. Once everything was in place, moved to completion quickly and efficiently.
2. The sale and purchase of the houses happened
Negatives:
1. When we first asked them to deal with the sale and purchase of the properties, we heard nothing about the purchase for 2 months. We knew searches could take a while to come back & it was over Christmas, so we accepted a bit of a delay. When we spoke to them, it turned out that searches had never been started because the selling estate agent had never submitted a memorandum of sale. We therefore had to pull out of that purchase due a deadline & move for another house. I would have expected the solicitor to proactively tell us that much earlier, as we could have moved for another house sooner & saved money on the stamp duty tax rise.
2. Generally felt that we were often chasing them & they weren't keeping us informed
3. The solicitor misread part of the covenant of the house that we were purchasing & we had to go back to them and clarify this with them
4. Frustrated that they wouldn't accept eSignatures on documents and we had to post everything back to them
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 02 June, 2025
Thank you for your feedback. We are sorry that on this occasion our service did not meet your expectations. We note you were aware that the chain for your first purchase was incomplete and that this was unable to progress, and are pleased to note that once you had found a suitable property to purchase with a complete chain everything moved to completion quickly and efficiently. The query regarding the covenant you mention was actually interpretation of an entry on the Local Search which we clarified for you. At the present time we do not use electronic signatures for various reasons, but we have taken your comments on board and will look into this for the future.”
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Excellent service
From the beginning to the end exceptionally good experience. Highly recommended.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 14 May, 2025
What an amazing review! Thank you Lawson & Maria for your kind words and recommendation for Ingrid at Atkins Dellow. We are thrilled you had an exceptionally good experience and look forward to working with you again in the future.
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House sale and purchase
I would highly recommend Ingrid and her team. They were professional and courteous at all times. They kept us up to date with everything.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 22 April, 2025
Thank you Julian for your feedback and recommendation of Ingrid and the team at Atkins Dellow. We are thrilled you found us professional and courteous and kept up to date. We look forward to working with you again in the future.
Was this review helpful? Yes
Atkinsdellow review
I have had excellent service from all at Atkinsdellow. They have been approachable, efficient and friendly, offering easy guidance through the legal system. I have now requested them to deal with another legal matter, which I'm sure them will handle with the same care. I would highly recommend them.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 17 April, 2025
We're pleased to hear about your great experience with us and thrilled you have come back to us on another matter. Thank you for your kind words and recommendation.
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House sale
Patient, professional, personable and helpful with sound advice.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 14 April, 2025
Thank you Eric so much for rating your experience with Ingrid and the team so highly!
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Brilliant from start to finish
Ingrid was absolutely brilliant all the way through this process. She was easy to contact and did everything to reassure us when delays happened elsewhere in the chain; she even called when we’d expressed worries to reassure us in that very moment. She made the whole process run smoothly and made everything for us (first time buyers) as easy as possible. I will be recommending Ingrid to everyone!
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 10 April, 2025
Thank you immensely for sharing your positive experience with Ingrid at Atkins Dellow Solicitors. We are thrilled to hear how the whole process ran smoothly in the purchase of your first home. We wish you every happiness and look forward to working with you again in the future.
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House Sale
Ingrid Alexander ,and her team, were proactive once instructed on the sale of my mothers bungalow, and ensured that all necessary papers were sent to the buyers solicitor in a timely manner . Also used their best endeavours to ensure the chain kept progressing. Would happily use again.
Lawyer named in this review: Ingrid Alexander
A representative from Atkins Dellow LLP responded to this review on 09 April, 2025
Thank you Mark for your comments and recommendation of Ingrid and the team . We are pleased your found the team proactive and would happily use us again and we look forward to working with you again in the future.
Was this review helpful? Yes