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At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Gilson Gray LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gilson Gray LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Gilson Gray LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Gilson Gray LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Gilson Gray LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
This review is for a different branch.
Both Douglass and Gilson Gray provided professional and helpful service to me and my wife.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Nathan
Collected on:
This review is for a different branch.
My experience was very smooth and professional.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
This review is for a different branch.
Everything was very easy. I did not have to do a lot really. Douglas took care of everything.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
This review is for a different branch.
Douglas, Lenka and Debbie were helpful at every step. We were buying our first home and they were excellent at explaining the process and keeping in touch.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Eleni
Collected on:
This review is for a different branch.
Douglas from Gilson Gray was great to work with and never let me down. Communication was clear and prompt and helpful was there when I needed him. Thank you for everything!
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Matter Type:
Wills
Susan
Collected on:
This review is for a different branch.
Had power of attorney in mind for some time as it is important to have and through a friend who was going through setting up pow,we asked them to set up a call which we got right away and Nyona (paralegal) has made whole thing easy and understandable .
Now finalised would recommend gilson
Gray to anyone excellent service.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Sanjeev & Divya
Collected on:
This review is for a different branch.
We recently worked with a Advisor and a Solicitor to purchase our first newly built house, and I couldn’t be more pleased with the service.
Douglus and Caitlin was incredibly helpful, always quick to respond to any questions, and kept us informed every step of the way. The entire process was handled efficiently, and I never once felt the need to chase up anything. They ensure everything goes smoothly made the experience stress-free and enjoyable.
Highly recommend!
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Matter Type:
Residential Conveyancing
Sean
Collected on:
This review is for a different branch.
I used Gilson Gray for their solicitors for buying a house, specially Douglas. They were always helpful and fast, and also very friendly.
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Matter Type:
Residential Conveyancing
Vicky
Collected on:
This review is for a different branch.
Gilson Gray did the sale of my house which being under a contract with the estate agent went through easily. I thought being the seller solicitor, that it would make sense to be the buyer solicitor as well. How WRONG was I?! Despite having the same case handler it was painful with lack of communication, painfully slow processes, promises of action not kept and generally soulless to deal with. To start with I trusted they were just doing what they needed to do so responsed via portal when requested. Then after about 8 weeks I was like ok when are we completing on my purchase thinking it was roughly around week 12, then it took another 8 weeks with what seemed to be like a request for extra indemnity insurance for this, that and the other. From about week 10 I had to make weekly calls for updates, from week 14 I was on twice a week. I knew the sale and purchase wouldn’t happen on same day, with roughly a couple weeks in between but did not expect another 7 weeks!! Even when I had actual problems on the moving day as the sellers didn’t move out, they wouldn’t represent me to reclaim lost money as a result of having charges places on me by the removal people because sellers didn’t move out til 6pm! There will be much better solicitors out there. These seem to have a couple of senior solicitors to sign off and the rest are glorified admin, who have no authority to make anything happen. It must be as frustrating to work there as it is to have wrongly appointed them to do the purchase of the new house. What a horrible horrible experience. Avoid.
Re scores below I have had to say I was satisfied with the outcome as EVENTUALLY the purchase went through. I had to say they kept me informed because I rang them twice a week, I had to say they pointed out clauses because they did but they did not help me navigate them with advise. Just told it was my decision.
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Verified review
This review has been left by a verified client who used Gilson Gray Llp.
Matter Type:
Residential Conveyancing
Andrew Hewlett
Collected on:
This review is for a different branch.
No hassle and very helpful all questions were answered
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Jayne
Collected on:
We recently used Gilson Gray’s conveyancing services in a house sale. Jemima Booker was excellent in keeping us informed and progressing the sale and I felt the team especially Vanessa went above and beyond in pushing the sale through. The final administration went really well including payment and completion statement.
Thanks everyone.
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Cristina
Collected on:
Unfortunately, my experience with Gilson Gray has been very disappointing. Despite multiple attempts to contact them via phone and email, I have received little to no response.
Despite numerous phone calls and emails, I rarely received a response. When I did, it was often dry and not to the matter. This lack of communication caused significant stress and delays in my case.
Timely communication is crucial in legal matters, and the lack of responsiveness has caused unnecessary delays and frustration.
A solicitor should be proactive and keep their clients informed, but unfortunately, that was not my experience.
I cannot recommend this firm to anyone who values timely and professional communication. If you need a solicitor who will keep you updated and respond promptly, I suggest looking elsewhere.
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Matter Type:
Residential Conveyancing
Claire
Collected on:
I have worked with Rachel Jowett now for over 10 years. I work as a manager in estate agency and Gilson Gray are one of our panel solicitors. With the recent stamp duty changes there has been immense pressure to hit deadlines and Rachel as always went above and beyond to push transactions through. She always answers emails and is at the end of the phone whenever we or her clients want to speak to her. She really is one of the best out there and this goes a long way when being in the industry for over 25 years. Thank you Rachel you superstar! xx
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Clare
Collected on:
Avoid at all costs! I’m not sure anyone actually works here let alone picks up emails. By far the worst company I have ever dealt with for communication. They NEVER get back to you on ANYTHING. Unfortunately I am still dealing with them now and I’ve just chased a load of replies i sent to them 2 WEEKS AGO and haven’t heard anything from. It’s not helped by the fact that every time someone sends me something to fill out it’s a different person each time so I don’t just have 1 contact. I can’t recommend that you give this company a wide berth enough. Carrots would be more communicative than this lot!
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Nathaniel
Collected on:
get this to 5 stars please
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We are a comprehensive law firm, offering expert legal, property and financial services. So whatever stage you are at in your life, we can help you achieve your goals. We support our clients throughout their entire lifetime, so whether it’s corporate law or conveyancing, litigation or family law, our specialised teams will be by your side every step of the way.
