
Verified review
This review has been left by a verified client who used Star Legal Limited.
Marc
Collected on:
Swift
Very quick to get things through. Very happy.
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0117 931 4499
Friendly solicitors. Tailored services. Fair fees. Star Legal's experts are proud to guide people and businesses through their legal challenges. Big or small. From start to finish.
Star Legal Limited
have 18 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Star Legal Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Star Legal Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Star Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Star Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Star Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Star Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Star Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Star Legal Limited.
Marc
Collected on:
Very quick to get things through. Very happy.
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Claire Machin
Collected on:
Yasmin and her team at Bradley Stoke efficiently carried out the conveyancing on the sale of my late father's property. It was not all straightforward and it was completed after overcoming a number of hurdles.
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Matter Type:
Residential Conveyancing
William
Collected on:
We recently sold my parents property which was not without stress due to an extra unhelpful bank who did their best to make our lives extra miserable
Thankfully our solicitor Sarah Galvin was outstanding in her job, attentive and professional throughout
I have no hesitation in recommending both Sarah and Star
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Philip Plumridge
Collected on:
We have had a fantastic experience buying our property we were kept well informed during the process and any time we had a question it was answered quickly and precisely the times we did visit the office we were made welcome and seen immediately
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Alex
Collected on:
We recently sold and bought a house through star legal in Bradley Stoke.
We received a brilliant no fuss service, made our house move very smooth.
Sarah Particularly was great so thankyou to her also.
Thankyou team
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Jane H
Collected on:
This is the second time I have used Star Legal in Bradley Stoke for conveyancing and they are friendly, competent and easy to communicate with.
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Our solicitor, Yasmin, was courteous, professional and approachable. Some of the online onboarding processes initially led to miscommunication so were a little frustrating, but everything was resolved when we rang to speak to the team. Overall, a smooth process.
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Sarah and her team have ensured smooth process throughout providing help and advice whenever needed.
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Matthew Wilton
Collected on:
We’ve had a difficult time over the last six months but Yasmin, Tristan and Tracy have been brilliant. Lovely people, great communication and a very professional service. I would definitely use Star Legal Bradley Stoke again and would highly recommend. Thanks all
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Verified review
This review has been left by a verified client who used Star Legal Limited.
Matter Type:
Residential Conveyancing
Michael Hand
Collected on:
No issues from start to finish
From instruction to completion I had no problems or concerns
The efficiency on completion day was outstanding
Never experienced anything like it with previous moves
Highly recommend and a big thank you to Sarah and her colleagues
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Matter Type:
Probate
MJR
Collected on:
Tristan Clappe and Anya Baldock at Star Legal, Bradley Stoke - fantastic advice and support in the administration of my parents' wills.
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Jo
Collected on:
I was very pleased with the service from Star Legal, Bradley Stoke. Tristan was very helpful and did his very best to help me when I enquired about a deed of assignment. He was a pleasure to deal with and I would definitely recommend him to other people.
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Frank
Collected on:
Check your documents received from Star Legal, and with each new issue check them again! We used Star for our conveyancing, and whilst everyone we dealt with were incredibly polite and friendly, this was overshadowed by needless errors that could have been extremely costly had we not picked them up.
Star had me very close to heart attack with their biggest blunder: their request for funds after the first issue of our Closing Statement had me shocked at how my budget could be out by over £10k - until realising both the purchase price and SDLT figures detailed by them were in fact wrong.
Another costly error resulted in us being refunded a figure in the thousands. After receiving Star's "final correspondance" noting all bills were paid, I realised our previous mortgage's redemption figure had not been recalulated up to our completion date despite being advised it would.
These were the biggies, but additionally documents were sent to us for signing with an incorrect purchase price, and also being told to complete actions for a HTB bonus I knew we were not eligible for. Star had a worrying lack of attention to detail.
Ultimately I can't fault actually getting the conveyancing complete - we completed recently thanks to Star Legal, but it could have ended up costing us a lot more if we didn't check and double check what they were telling us.
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Ben
Collected on:
We used Star Legal, Bradley Stoke for conveyancing. Sarah and the team were great from the offset. Really quick to respond and resolved issues professionally. Would definitely recommend.
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Jessica
Collected on:
We chose Star Legal as our conveyancer last September; all other local options were full.
Positives: everyone I spoke to was nice/friendly and overall they got the job done.
Negatives: they were pretty slow despite the lack of chain. We were first time buyers so probably needed a bit of handholding; I called once a fortnight for a status update and to find out what the next steps were. Despite this, I lost count of how many times a new survey or process seemed to crop up explained. Language wise, there were also a number of these surveys that we were told by SL that we 'needed' and speaking with others now we have learned they were actually optional.
Also, my father had kindly gifted me some money towards the deposit, which I declared in our initial onboarding form. Star Legal sat on this information and then announced they needed some extra security checks from my father once this was the last thing standing between us and exchange. By this point it was the end of Nov and we were back in lockdown, and my dad (who is a carer) was asked if he could drive 100 miles to Bristol to have the SL receptionist verify his identity.
However, my major grievance is that this was my first and only experience of overt sexism. They continually printed my name as Mrs 'partners surname' despite me continually crossing this out and putting my actual name (we are not married) on all paperwork. I also led on the paperwork, email correspondence and phone calls, and yet if they wanted to contact us, it was always my partner that they contacted. He reached a point where he would just say "I don't know, I'll hand the phone over to my partner" when they rang. Only when the head of the branch got involved in our case towards the end did this change and she would call me instead of him.
Plenty of other issues including a delay with our trust deed, a slew or errors interpreting the bank statements from my dad, and being sent our final invoice and then getting a call because they realised they had overcharged by £200, followed by another call after this refund because they'd also missed something worth £500 off the invoice.
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Through our head office based in Bristol and our other offices based in the South West and Wales, we have lawyers who are able to work flexibly to provide the best service for our diverse client base. Our clients include those local to the South West and Wales, UK national clients and international clients. Our practice is built around highly experienced and knowledgeable lawyers. We make intelligent use of technology. Our ethos is to offer a competitively priced personal service provided by experts in their fields.