This review is for a different branch.
I had a very poor experience with Harrisons Solicitors, especially as a first-time buyer. What should have been an exciting milestone quickly turned stressful due to their lack of transparency and poor client service.
From the outset, the documentation was unclear, and we encountered hidden fees that weren’t disclosed until after we had already paid the initial £450. When we raised concerns about the lack of clarity, and politely asked if there is anything that can be done, as we would not have chosen them, should the additional fees have been clear, the situation only got worse.
We were passed on to Julien, who was not only unhelpful but outright rude and dismissive. Rather than offering support or attempting to resolve our concerns, he focused on correcting the spelling of his name and was incredibly patronising throughout. His attitude was essentially: we're right, you're wrong and if you don't like it, go elsewhere. So after a lot of stress and upset we did move.
The communication and attitude of Julien was appalling.
Since switching solicitors, the difference has been night and day. Our new firm has been proactive, clear, and supportive throughout the process—highlighting just how poor Harrisons' service really was. The delays, lack of initiative, and poor communication at Harrisons were not just frustrating, they were completely avoidable.
I've also spoken with others who’ve had similarly negative experiences with Harrisons, including repeated delays, unprofessional email exchanges, and even confidential documents being sent to the wrong recipients.
Based on my experience (and that of others), I would not recommend Harrisons Solicitors to anyone.
