
Kellie
Collected on:
Case handlers don't appear to know they are doing
I wouldn't give them 1 star but had to. They say they haven't had responses from the sellers solicitors, when I have seen proof they have, plus my case handler verbally told me she had a response, the days later said she hadn't, this made her appear dishonest, but when questioned further her response was borderline rude. She is always unavailable when I contact her, she doesn't respond to emails for days. I have tried to make a formal written complaint and they haven't even acknowledged or responded to that. shocking service for something I am paying thousands for.
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