Gorvins Residential Llp

Avoid this 'call centre style' monstrosity at all costs – it's not worth your time, energy, or money. Read all the awful 1-star reviews and steer clear. (The 5 star reviews have to be fake!)

Communication and competence are non-existent. We endured neglect, significant delays, rude comms, and SO much stress.

Their most obnoxious complaints manager who manipulated the situ, falsely accused us of ‘harassing’ and ‘bullying’ them (a blatant lie), and abruptly terminated us as clients. Gaslighting at its finest!

We wasted 5 months with these crooks. Please do yourself a favour and avoid them.

P.S. The day they let us go (truly a blessing in disguise), we found a recommended solicitor who, although a bit more expensive, turned things around for us overnight. The relief we felt was indescribable and they got us to completion in 3 weeks. There are good people and competent firms out there. Don't settle for this kind of treatment.

Gorvins caused us months of stress and worry and nearly lost us our inward property. There was a complete lack of communication throughout the entire process. Our case handler, Rosette Luamba, sat on our file for 8 weeks and did nothing. She was slow, incompetent and refused to speak to us or respond to our emails. When we called to speak with her she was not at her desk, or was out to lunch, in a meeting, on holiday or busy. We called multiple times to try and get an answer as our buyer was frustrated and threatening to pull out and we were always brushed aside and there was no urgency or empathy from the company. When we contacted Rosette’s managers, Kerry Sharples and Steven Man, they didn’t respond either. Eventually, after months of delays and lack of communication we raised a complaint via their complaints process. Gorvins then immediately terminated our agreement and accused us of harassment and bullying against their staff (in their words: “what you believe is chasing we view as harassment of our staff”) despite the fact their staff never spoke to us. They are crooks and your case is not important to them and they will drop you as soon as you complain. Our new solicitor completed everything in 3 weeks proving how incompetent and dreadful Gorvins are. Please avoid at all costs as you will experience months of stress, frustration and zero communication. An appalling company who should be investigated by the Legal Ombudsman.

Had no communication for almost two months. During which I tried contacting my solicitor over a dozen times through voicemails, emails and messaging through an app they required me to install. After every step forward in the process, I would then hear nothing. I’ve been contacted numerous times by the property’s estate agent pushing for updates as the forward chain were all ready.

These solicitors will not be in contact with you unless they need something and they will only ask the once. I was recommended this solicitor group by my mortgage advisor but clearly they were misinformed about how professional this group is.

I had an extremely disappointing experience with Gorvins. Everything started off well, but after my initial case manager left, the service became a nightmare. Communication was non-existent—my emails and phone calls were repeatedly ignored, even by Kerry, the team leader had no interest whatsoever. She would not even respond to my complaint.

Exchange and completion were meant to happen on the same day, but at the last minute, I was told it wouldn’t go ahead because certain additional documents were required (according to other solicitors this should have been known in advance). This left me in an incredibly difficult position, essentially homeless for about a month unless I wanted the entire property chain to collapse. Both my removal company and estate agents were shocked at how terrible Gorvins was at handling the entire case.

It wasn’t until my seller’s solicitors threatened to pull out completely that they finally got their act together and completed the process. By then, their incompetence had already cost me thousands of pounds in additional expenses and caused unnecessary stress.

There was absolutely no consideration for my situation or the financial and emotional toll they caused. This firm lacks professionalism, communication, and basic respect for their clients. I would strongly advise anyone to avoid them if they want a smooth and stress-free transaction.