Gorvins Residential Llp

We recently had the pleasure of working with Sanabal Maqsood from Gorvins Residential for our property purchase, and we couldn’t be more impressed. From the outset, Sanabal was highly professional, efficient, and incredibly supportive.

She helped us complete the entire purchase in just 28 days! Throughout the process, she kept us fully informed, answered all our questions promptly, and ensured everything progressed smoothly. Her calm and confident approach gave us peace of mind at every stage.

Sanabal’s attention to detail, responsiveness, and commitment to client care truly set her apart. We felt like we were in safe hands from day one and are genuinely grateful for her hard work.

We would highly recommend Sanabal to anyone looking for a solicitor who is not only efficient but also kind, approachable, and truly on your side. Thank you again, Sanabal — you made what could have been a stressful experience feel completely seamless!

List of problems we had with them in bullet point form, boils down to poor communication and low drive to do their job. We were with the blue team. Only 1 star because I had to give them something to write the review.

- repeated handler change, all poor communicators
- initial documents and forms reset so we had to fill them all in again
- awful communication, line getting dropped, never getting through to case handler, not sure who picks up as direct line doesn't seem to be direct and then don't introduce themselves when answering, call gets bounced around with nobody seeming to have a clue what is going on
- no replies to email
- told that the case only gets worked on once a week
- progress only made when we call
- app only used for first week of process and then everything else was a challenge with their lack of communication
- having to chase other parties and companies ourselves when that is part of their job
- no urgency given that we were trying to sell before stamp duty rises
- key paperwork not being shared until we ask
- paperwork that should have been requested at start of process not sorted until we enquired
- document they claimed was holding us up had been given to them over a month before
- caused untold stress
- took time off work purely to chase them to try and get in before stamp duty increase
- all blue team went out of contact, kept saying the head of the team was on a phone call, one later said oh he's not in today and neither was our case handler so the rest were lying.
- they didn't send a document to the right place so all of this meant we missed the stamp duty deadline so we paid a lot more than we should have, same for the people we were buying from
- value for money incredibly low
- just lied about our handler being on the phone and that he would call us back later, when in fact they were off sick.
- told us that we had nothing left to do except get a date and took no initiative sorting that
- when I asked them progress on help to buy they said it was fine but then had done nothing because 'they assumed the previous handler had sorted it'
-only sent us the draft contract so rush at the end to give permissions for them to use our draft signatures for the real ones on exchange day
-charged us the wrong amount initially
- not replying to email chain between other solicitors and estate agents

I wouldn't give them 1 star but had to. They say they haven't had responses from the sellers solicitors, when I have seen proof they have, plus my case handler verbally told me she had a response, the days later said she hadn't, this made her appear dishonest, but when questioned further her response was borderline rude. She is always unavailable when I contact her, she doesn't respond to emails for days. I have tried to make a formal written complaint and they haven't even acknowledged or responded to that. shocking service for something I am paying thousands for.

A massive thank you to our case handler Elijah Bailey. He was absolutely brilliant throughout our house buying process. He would always answer the phone or our in app messages and always chase up things as we would request. Would definitely be using Gorvins again in the future and hopefully Elijah!

Our experience with this solicitor was deeply disappointing. Communication was consistently poor — our questions about the buying process were frequently ignored, and we had to chase multiple times just to get basic responses. It seemed there was never time to reply to genuine queries, yet if we expressed any frustration or were perceived as being impolite (understandably due to the stress), we would get an immediate response — not to resolve the issue, but to reprimand us for our “bad manners.”

There was a complete lack of empathy or understanding for the pressure we were under, and instead of staying professional, the solicitor often took things personally and reacted defensively. Mistakes were made without any acknowledgment or apology, and we felt unfairly judged throughout the process.

Overall, the service was far below the standard expected from a legal professional. We would not recommend this solicitor to anyone seeking competent, respectful, and reliable support during such an important transaction.

If I could give this company less than 1 star, I would. I don’t think I have ever left a negative review in my life but this is possibly the worst service I have ever received. Countless errors, delays and lack of communication throughout buying my property last year and I continue to have on- going issues with sudden ‘additional incurred fees’ almost 8 months after completion. Worse than this though is the disgusting and disrespectful attitude displayed by so many of the staff. I have raised a complaint with the Legal Ombudsman regarding this, but please DO NOT USE these solicitors

I used Gorvins Residential LLP for my personal transactions before as well as recommended them to our clients (myself being a mortgage advisor).

However, their handling of the latest case for our clients was appalling and nothing short of negligence.

Gorvins requested and received mortgage funds on 27 March for the completion set on 28 March. Unfortunately, Vendor passed away on 27 march meaning that no completion could take place until beneficiaries of the estate obtain grant of probate which usually takes 1-3 months.

Our client was ready to wait, but to their shock they soon discovered that Lender took mortgage payment from their bank account (while there was no mortgage completed). On investigation it became apparent that Gorvins did not return mortgage funds back to the bank - they just kept £170k and did not even notice that something was wrong!

To make things worse, Gorvins only acted on this issue when we contacted them (15 days after the failed completion date) and notified that they should send money back to the Lender and also notify them that no completion took place. Until then, Gorvins were doing nothing. We can only assume that their controls failed and they were none the wiser that they have extra £170k sitting in their bank for which our client is being charged interest.

This has caused our clients (first time buyers) significant distress as well as they were deprived the use of funds until Nationwide issued a refund.

Gorving clearly failed their duty of care towards our client. However, they were far from ready to admit their mistakes. 6. When I was instructed by the client to find out what has caused the above issues, I tried directing this query to Beth Schofield who bluntly refused to answer the question of why this has happened. This raises a question of trust and what else might have been missed on this case.

Also, during two phone calls with Beth she was rude & arrogant. As well as interrupted me and did not allow to speak. She shouted at me and terminated calls twice.

Such attitude and attempts to cover up their errors are unacceptable.

If I could give a negative rating, I would. This firm has provided the worst customer service I have ever experienced. My conveyancing matter remained unresolved for months, with no updates unless I chased them. Each time I reached out, I was met with excuses—either the person handling my case was on leave or unavailable.

Amara is a asset to the company, With her knowledge, approach and over all experience she gave us.