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How Bott And Co Solicitors Limited Compares

Value for money

This firm - 86%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bott And Co Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bott And Co Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 37%
About Right 61%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 86%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bott And Co Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Bott And Co Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 86%
No 14%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 86%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bott And Co Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bott And Co Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 86%
No 14%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Bott And Co Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.3/5

Reviews summary

  • Excellent

    2144
  • Very Good

    271
  • Average

    45
  • Poor

    34
  • Awful

    394

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Mark

Mark

May 27, 2025

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Laaiq

Very helpful and professional
Definitely recommend

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Alicja

Alicja

May 16, 2025

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Collected on:

Claim

Meghan was extremely professional, clearly explaining everything to me step by step. She made the process easy to understand and was very easy to communicate with.

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Marc

Marc

March 07, 2025

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Lola was brilliant

First class service from the lovely and polite Lola.

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Michael

Michael

October 08, 2024

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Zain

I have to say that there was another passenger in the back aswell and she wants to claim. Her name is sharne shae and she wants to claim. Her number is 07494463516.

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Jisvin

Jisvin

September 11, 2024

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Jesse van der berg

Good experience, good communications and all legal knowledges

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Lucy

Lucy

July 04, 2024

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Avoid

Useless.
They closed flight compensation claim (after a 3 month wait) their excuse was I hadn’t responded. I’ve send multiple (acknowledged) emails and all the information they required. A waste of time They never answer the phone or return calls

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Paul

Paul

June 10, 2024

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Horrendous

Non stop stres.
Never call me and let my case go cold for over a year because of an internal issue theu caused through incompetence.
Honestly these lot are jokers. Absolute children running this show

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ross

ross

April 18, 2024

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3 years and refuse to speak to a client

I would never use this company again, 1 phone call in 3 years, made a claim they called me to take the details, and then it was silent, if you called them because you had not heard from them for 3 months , they refuse to take the call and told I had to email.

I was without a vehicle for 10 months, because they lost my claim, I had to restart it 6 months in, they told me I was not allowed to claim travel expenses to travel to work, and then told me a year later I could , so lost hundreds of pounds there.

3 years to resolve a claim , there bill just went up and up (not that I was paying ) but this is how they made ££££ from my case.
If you were to email you would get an auto response to say your email is received and you would get a response on 48 hrs, to which a response never came back, emails ignored and they only emailed you when they wanted something or to tell you how much it was costing as they have too.
Customer service is well below zero and defiantly not a company to have the customer at heart and updated.

After all these years I was awarded 3 times less then what they made and then they took 25% plus vat extra for their time.

I have records from start to finish so these will be report to the ombudsman
And hopefully one day they may actually employ decent staff , as my case changed hands three times .

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W

Matter Type:

Road Traffic Accident

W

March 13, 2024

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Unprofessional people

It's been several months now and I haven't heard back from them, I call with no answer. Bunch of unprofessional people.

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Reviews collected from

Nicholas

Nicholas

June 07, 2025

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Nicholas

Than you zain. Great experience

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Hamed

Hamed

June 06, 2025

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Hamed

Ridhaa was very helpful
And very polite

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Dean

Dean

June 06, 2025

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Dean

Perfect service from Zaaidah very helpful and such a nice lady to talk too
Definitely recommend

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Alina

Alina

June 06, 2025

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Alina

Thank you for clear explenation and support Zaaidah

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INTENZE

INTENZE

June 06, 2025

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INTENZE

Good experience with Meghan and helpful

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Reviews collected from

Cohai Razvan Vasile

Cohai Razvan Vasile

June 03, 2025

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Fee increased

First contract the fee was 120 pounds, than step by step they increased the fee without my consent, the reason was that the first price was without tax, lies, I am not going to use it again in the future

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Anonymous

Anonymous

June 03, 2025

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Quick, easy and efficient

Couldn’t believe how quick and easy the process was. Well worth it!

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Hayley louise Pellatt

Hayley louise Pellatt

June 03, 2025

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Got everything sorted after 3 years

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Anonymous

Anonymous

May 27, 2025

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Very good

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Anonymous

Anonymous

May 27, 2025

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I wasted 7 months e-mailing Brussels Airlines service center with no success.
You had a reply and payment within weeks. Excellent work.

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Bott And Co Solicitors Limited are accredited by

accreditation

About this branch

Description

We’re recognised as the most trusted source on flight compensation law and EU Regulation 261. Bott and Co is the only practising law firm to have taken landmark flight delay cases to the Supreme Court and won. Since the Flight Delay Department launched in February 2013, we've recovered compensation for over 180,000 passengers. Senior Partner, David Bott previously served as President of the Association of Personal Injury Lawyers (APIL) and campaigns for the rights of injured people in the UK. Bott and Co believes in delivering a great value and high quality legal service to its customers and is committed to maintaining ethical conduct at all times. The business employs over 150 people and is based in Wilmslow, Cheshire, UK.

Practice areas

Flight Delay Compensation Mis-sold Motor Finance Claims Road Traffic Accident Claims

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Personal Injury
    • Car Accident
    • Diffuse Mesothelioma Payment Scheme
    • Personal Injury Law
    • Welfare Issues After Serious Injury
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