I recently had a one-hour consultation with Hill Twine Solicitors, and while the session was extremely helpful, my experience afterward has left me in a state of confusion. The solicitor provided valuable advice, which made me feel reassured. However, after an incident occurred that should not have happened based on that guidance, I found myself needing further assistance.
Despite reaching out multiple times over the course of three months, I only received vague assurances from the secretary and assistant that my information would be passed along. Unfortunately, I never heard back from the solicitor directly. This lack of follow-up has been incredibly frustrating, especially given the nature of the situation.
While I appreciated the initial consultation, the subsequent silence has made me question whether I should seek help elsewhere. Clear communication is crucial in legal matters, and I hope Hill Twine Solicitors can improve in this area for future clients.