Joel
Collected on:
Review.
I worked with Paige who was fantastic. She worked so hard to achieve a positive outcome for myself. I would
Highly recommend.
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How Trethowans LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Trethowans LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Trethowans LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Trethowans LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Trethowans LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Trethowans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Overall experience
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Matter Type:
Divorce
Mark
Collected on:
Family Law
First-class service, Recently I've had the pleasure of working with the family section of the firm during a very stressful time they were most helpful. Would highly recommended them.
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Rachael
Collected on:
Freehold Purchase
I would highly recommend Trethowans and Katie Bickerstaff, Senior Associate, based on my recent purchase of a freehold flat. The conveyancing was not always straightforward and Katie was extremely thorough and knowledgeable in advising me on the challenges that arose. I felt in very safe hands, which was important to me as a client. I would not hesitate to instruct Katie and the firm again.
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Matter Type:
Residential Conveyancing
Sarah
Collected on:
Wouldn't hesitate to recommend!
Mark Daniels was extremely knowledgeable, helpful, efficient and friendly throughout our recent house sale and purchase. He & Jennifer kept us up to date regularly and responded very quickly to solve problems as soon as they arose. Mark is a very safe pair of hands and I wouldn't hesitate to recommend him to anyone. Thank you!
A representative from Trethowans LLP responded to this review on 09 March, 2022:
Good morning Sarah. We are delighted to hear that you had a positive experience with us. We will pass on your kind review to Mark and Jennifer. Many thanks, Trethowans.
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Matter Type:
Accident Abroad
Sicy
Collected on:
Extraordinaire!!
James Braund was such a pleasure to deal with. I couldn't have found a better representative. Not once, did I feel like just a client, he kept me informed at all times and ensured that he explained every jargon in an efficient and professional way. I never felt cold or left out, he acted with so much integrity and honesty with such a class of compassion to what I was going through. I love the fact that I had direct contact with him and always received quick responses whenever I communicated, he would even selflessly respond when he was away on his holiday. First class display of not just the legal knowledge but also affability at its best. I highly recommend Trethowans (Poole)
A representative from Trethowans LLP responded to this review on 26 January, 2021:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
michael
Collected on:
Joanne Mitchell Resolute, Reassuring, Resilient and Reliable
Trethowans in Salisbury has been my solicitor of choice for conveyancing and other legal matters over the past 30 year, therefore I was a little concerned when, as a result of the covid 19 pandemic, I was allocated Joanne Mitchell based at Trethowans Poole office to handle my recent residential conveyancing.
I need not have worried as throughout a protracted sale and purchase over a 3 month period including the late withdrawal of a prospective buyer and an unrealistic exchange and completion date demanded by our sellers ( a large building development company) Joanne Mitchell remained calm yet resilient in answering numerous and unexpected questions from both the buyer and seller.
Joanne was also determined and resolute in looking after my best interests whilst navigating through various issues ,some of which were raised very late in the conveyancing process.
At times when it was difficult to see a solution Joanne was reassuring and her "scouse" sense of humour helped calm my frayed nerves.
A very reliable pair of hands, Joanne exhibited the 4R's at all times.
I would certainly recommend Joanne for any conveyancing services.
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Matter Type:
Residential Conveyancing
Ian
Collected on:
Leasehold conveyancing.
I have just completed on the sale of a leasehold flat and the Conveyancing was dealt with by Trethowans LLP. Joanne Mitchell provided a first class service. She efficiently organised a Deed of Variation to ensure our sale went through as swiftly as possible for all, especially as we were not only dealing with the buyers solicitors but the freeholders as well. Email correspondence/responses were sent in a timely manner and I was regularly updated on the progress. I would recommend Joanne Mitchell at Trethowans for your conveyancing needs.
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Matter Type:
Residential Conveyancing
Alastair
Collected on:
First time buyer conveyancing
I can’t praise Trethowans LLP enough for the service we received earlier this year when buying our first property. Joanne Mitchell made the process very easy for us under very difficult circumstances due to the national lockdown. Our offer was accepted in February and we completed ten weeks later in April. Any questions we had were always answered very promptly and Joanne went over and above by delivering her report and documents for signing to my place of work. I would and have recommended Trethowans to anyone needing conveyancing services. Based on my experience, my Manager at work used Trethowans when she purchased a garage during the summer.
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Matter Type:
New home purchases and sales
Heather
Collected on:
Not a good company, very insulting
Trethowans started out well with our solicitor being Peter Hawker. He was very good and handled our work well, he did not keep in contact and we had to call most times, but that's somewhat expected from all solicitors. He was friendly and nice to work with, it definitely felt like he was on our side.
It all changed when his manager, and a Partner of the company, Mark Daniels took over the case when he was on holiday. He forwarded an email to me which he sent to the sellers solicitors calling me 'pushy and naive'. We put in a formal complaint and their reply was that he was under some stress and it was solicitor jargon to get the deal complete. I'm pretty sure 'pushy' and 'naive' are not jargon, and I understood it perfectly. He also continued to say they may have to look at increasing our charges, as it was extra work (not by us we might add, but by the other side of the purchase). Luckily when Peter returned he explained he was never planning on charging us more as non of the issues we have had from the purchase has been our fault.
As we were purchasing into a shared ownership, this disrespect could have affected our ongoing relationship with the company we were purchasing it off of, luckily it didn't, but we didn't know how that could have affected it. In the end the complaints department offered us an apology and which we acknowleded, as we wanted nothing more from them other than to finish this process and we felt that Trethowans obviously thought nothing of insulting their clients.
We sometimes had forms and letters with spelling mistakes, it doesn't take much to read through your work and make sure it is correct.
I believe Peter has now left this organisation. We know this as we have been waiting since we completed in July for the Land Registry to come through, with only radio silence on their end. So we have contacted them a few times and spoken to Joanne, who seems helpful enough.
Overall if you want a company that is happy to insult you to your face, then Trethowan is perfect. But other than that they can be hit or miss as to whether you get a good solicitor or not.
A representative from Trethowans LLP responded to this review on 12 April, 2021:
Good afternoon Heather We are sorry to hear about your experience with us and our former employee. We pride ourselves in ensuring our clients are more than satisfied with our service. We would like an opportunity to resolve the issue, therefore, if you would like to discuss the matter further please contact our Compliance officer on 01202 339024. We have also noted that your review mentions Joanne Mitchell to be helpful, however you have associated the negative review to her. This is not recommended or good practice. Would you be kind enough to remove this association to Joanne please? Kind regards, Trethowans
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Matter Type:
Residential Conveyancing
Conrad
Collected on:
Moving house
They are not the cheapest, but I believe you get what you pay for and when it comes to buying and selling your property you need 100% confidence in your solicitor.
We were fortunate to have Joanne looking after our sale and purchase. With the support of her secretary we felt reassured at all stages of the process, this is the second time we have used them and would recommend them
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