
Mona
Collected on:
SGO
Ms Cole acted professionally, competent understanding and prices as quoted. Very easy to speak with
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Simon Lacey Law Associates on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simon Lacey Law Associates. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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ReviewSolicitors uses our community data to show you how many clients used Simon Lacey Law Associates and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Simon Lacey Law Associates performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Simon Lacey Law Associates and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Simon Lacey Law Associates compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Simon Lacey Law Associates offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Client Reviews
Mona
Collected on:
Ms Cole acted professionally, competent understanding and prices as quoted. Very easy to speak with
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Warren
Collected on:
My experience with Simon Lacey Law Associates has been deeply disappointing. Over the course of 15 months as a client, I saw very little progress in my divorce case. What became painfully clear is that their primary concern is not their clients, but how much money is held on retainer.
Despite numerous attempts to move things forward, the advice I consistently received was to simply “wait.” The lack of urgency, strategy, or proactive support was extremely frustrating. In one particularly unacceptable incident, I attended a scheduled hearing—only to discover it had been cancelled without any notice to me. No solicitor attended on my behalf, and I was left completely in the dark.
Communication has also been an issue. Emails from the firm have at times come across as curt and even insulting. The only time I witnessed genuine responsiveness was after escalating the matter to the Financial Ombudsman.
This firm gave me the impression that client care is an afterthought and that fees come first. I would not recommend Simon Lacey Law Associates to anyone looking for reliable, client-focused legal support.
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Kathryn
Collected on:
Excellent, clear and direct advice provided by Cheryl based on her legal knowledge and wealth of experience. Equally friendly and supportive during this challenging process. I highly recommend.
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Matter Type:
Divorce
Frances
Collected on:
Cheryl and Natalie guided me a through a difficult divorce with professionalism, efficiency and patience. Thank you to them and the rest of rhe team. Frances
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Matter Type:
Child Custody
Andy
Collected on:
I was represented by Cheryl Cole from Simon Lacey Law Associates to change my daughter's place of residence.
During initial contact I was given general advice and helpful guidance until they felt like I needed representation. This showed a high level of integrity and ultimately saved me money until the opportune moment.
Once legal proceedings began, Cheryl was very honest and upfront about the process. This helped psychologically prepare me for the difficult and highly stressful path ahead. She is very approachable and listens intently; yet did not fuel my emotional anxieties. This really helped keep me focused on the process and work through it one task/day at a time.
I felt truly represented during the proceedings. All of the key points of my rambling emails were delivered to the court in a coherent and cohesive manner. More importantly, my daughters needs and wishes were at the forefront of every decision and action.
The outcome of the court case was fair, based on what was best for my daughter at the time. Cheryl laid the groundwork for the issue to be revisited at a later date should things not improve for my daughter or should she still wish to live with me.
Since then, Cheryl successfully negotiated a change in residence so that my daughter can come and live here. This was achieved without the need to return to court for a very modest price considering the work involved.
The staff at Simon Lacey are also brilliant. Friendly, helpful and go above and beyond to help in any way they can.
I can't recommend Cheryl Cole and Simon Lacey Law Associates enough. I felt informed, supported and represented throughout. Thank you.
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Matter Type:
Child Custody
Andy
Collected on:
I was represented by Cheryl Cole from Simon Lacey Law Associates to change my daughter's place of residence.
During initial contact I was given general advice and helpful guidance until they felt like I needed representation. This showed a high level of integrity and ultimately saved me money until the opportune moment.
Once legal proceedings began, Cheryl was very honest and upfront about the process. This helped psychologically prepare me for the difficult and highly stressful path ahead. She is very approachable and listens intently; yet did not fuel my emotional anxieties. This really helped keep me focused on the process and work through it one task/day at a time.
I felt truly represented during the proceedings. All of the key points of my rambling emails were delivered to the court in a coherent and cohesive manner. More importantly, my daughters needs and wishes were at the forefront of every decision and action.
The outcome of the court case was fair, based on what was best for my daughter at the time. Cheryl laid the groundwork for the issue to be revisited at a later date should things not improve for my daughter or should she still wish to live with me.
Since then, Cheryl successfully negotiated a change in residence so that my daughter can come and live here. This was achieved without the need to return to court for a very modest price considering the work involved.
The staff at Simon Lacey are also brilliant. Friendly, helpful and go above and beyond to help in any way they can.
I can't recommend Cheryl Cole and Simon Lacey Law Associates enough. I felt informed, supported and represented throughout. Thank you.
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Joshua
Collected on:
I've used Simon Lacey solicitors for me to continue to get access to my daughter. Cheryl was my solicitor and she was absolutely incredible. Told me what was going on step by step, had lots of communication with each other. I like a solicitor that tells you as it is and doesn't give false hope and I got exactly that. In general I had help by them for nearly a year and they all helped me through tough times. Also massive appreciation goes to the receptionists there some of the most polite people I know and are very quick to get the answer needed.
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Matter Type:
Separation
Karen
Collected on:
I was recently represented by Cheryl Cole of Simon Lacey Law Associates. She was thorough, responsive and very personable. She explained things clearly and concisely. Her secretary was similarly helpful. I hope that I will not need her services again, but would not hesitate to recommend her.
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Matter Type:
Criminal defence - All
Phillip
Collected on:
If you ask for a duty solicitor at Weymouth police station then you will likely end up with Simon Lacey or one of his associates.
I have only dealt with Simon so this review is about him only and not anyone else working for his company.
Because Simon Lacey is so often appointed as Weymouth police duty brief it seems that he has formed quite close relationships with the police and local magistrates. It was hard for me not to notice that he spent considerably more time discussing with police officers how much they enjoyed their holidays than he did with me about my case.
I have been on pre-charge bail for nine months now and attended several interviews with Simon Lacey. Not once did he raise any of the defence points I gave him and when I did he sided with the police to try and dismiss it.
I have also phoned his office twice and asked him to call me back which he has never done.
I have now discontinued his services after finding out from a third party that he was trying to change my bail return date so that he could go on holiday without even informing me first.
When I did return to my bail date at a police station forty miles away I was informed that I had not needed to attend as I was being re-bailed and that Simon Lacey had been informed of this some days earlier.
Angry, I phoned Simon Lacey's office only to be told that he was on holiday but that he had been informed I did not need to attend the police station that day. This is where I have ended my dealings with that firm once and forever!
It is my opinion that Simon Lacey will turn up for legal aid paying situations and then do everything possible to not upset the police, which usually amounts to not doing or saying anything at all.
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