Anonymous
Collected on:
Medical Negligence
Prompt efficient service with regular updates which was appreciated.
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Thompson Smith And Puxon
01206 574431
- Address
- CO2 7GL
- 01206 574431
- www.tsplegal.com
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How Thompson Smith And Puxon Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thompson Smith And Puxon on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompson Smith And Puxon. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Thompson Smith And Puxon and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thompson Smith And Puxon performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Thompson Smith And Puxon and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thompson Smith And Puxon compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Thompson Smith And Puxon offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Thompson Smith And Puxon only have 414 reviews listed here
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Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Anonymous
Collected on:
Commercial Property
Great service and keeping me informed every step of the way.
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Graham
Collected on:
Residential Property
I would just like to thank both Richard and Jess for their professional, prompt and excellant work, nothing was too much trouble and I would thoroughly recommend them
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Steph
Collected on:
Employment - Individual
TSP were incredibly helpful handling my VSS case. They were quick to respond to any issues or causes for concern. The process with them was very clear and straightforward. I would be very happy to recommend them to anyone in similar circumstances.
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Anonymous
Collected on:
Employment - Individual
Despite my insistence that changes be made to the contract that was being negotiated on my behalf, which was a boilerplate one being used for some 200+ other people too, TS&P were able to negotiate the changes I asked for. As a result, I'm very pleased.
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Anonymous
Collected on:
Employment - Individual
I was assigned Marie via my employer to discuss and ensure my settlement agreement was appropriate. Marie was helpful, informative and quick to respond on any questions I had beyond our video call.
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Matter Type:
Divorce
S
Collected on:
Cold, Dismissive, and Incompetent — Avoid at All Costs
Review for Louise Margiotta — Thompson Smith and Puxon
I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement.
Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it.
She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention.
The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach.
Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund.
This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time.
Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing.
While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
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Verified review
This review has been left by a verified client who used Thompson Smith And Puxon.
Chris Mace
Collected on:
Advice on support for Grandchildren
The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.
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Robert Dalton
Collected on:
Personal Injury
From the first meeting, I felt confident that my case was going to be dealt with, with my best interest being the main priority. I was kept informed throughout, of updates between both parties. The outcome was very good, probably better than both myself and my solicitor expected.
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Sandra Newson
Collected on:
Other
Easy to talk and explained everything clearly. Easy to get hold of
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About this branch
Regulated by
Legal services
Personal areas of law
-
Clinical Negligence
- Clinical Negligence
-
Employment
- Constructive/Unfair Dismissal
- Discrimination at Work
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Harassment/Bullying at Work
- Maternity and Paternity
- Military
- Privacy and Data Protection
- Redundancy
- TUPE
- UK Employment Laws
- Unfair Dismissal Claims
-
Family Law
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Divorce
- Divorce Mediation
- Family Mediation
- Family law
- Lasting power of attorney
- Marriage and civil partnerships
- Out Of Court Divorce
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Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Extending your Lease
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Neighbour Disputes
- New home purchases and sales
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Residential Conveyancing
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Personal Injury
- Personal Injury Law
-
Wills, Trusts & Probate
- Probate
- Trusts
- Wills
Business areas of law
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Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Employment of farm workers
- Farm partnerships and corporate structures
- Farming disputes
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Contract law
- Contractual Disputes
- Corporate Law
- Employment - business
- Sales and Purchases
- Setting up a business
- Share option schemes
- Small businesses
- Tax
-
Dispute Resolution
- Mediation