I instructed Silverdale back in March to undertake a transfer of equity, I used them based on the fantastic Google reviews, unfortunately my experience has been very different from the people that have left these.
There has been continuous delays, weeks of nothing at all being done, despite me ringing and being told things would be done 'tomorrow' or 'next week'.
I have had to sent multiple emails of complaint, which would instigate a miniscule amount of action, but then again back to delays and nothing happening.
My mortgage offer was due to expire after 6 months, and during this time the transfer of equity was still not complete, I was granted a one month extension and just managed to complete one week before this ended, I had the constant worry of having to go through the whole mortgage application process for a second time.
The incompetence unfortunately prevailed until the very end, I was emailed seven days prior to advise me of the completion date, however I heard nothing on the day. Upon calling the day after, I was informed I had the completion date wrong and that it was actually the next day. After checking the original email and contacting my mortgage provider, I now know I was indeed correct.
I can't express the amount of stress this seemingly simple transaction has caused during a time period which is already difficult, I also wish I had kept a record of the time I have had to put in chasing things up, I assume that at my hourly rate it would add up to a significant percentage of what this has cost me.
I have further conveyencing work I require completing (which has been delayed due to this arduous process) I will not be using Silverdale.
The only redeeming factor was that the owner, Jawad was easily contactable and professional, but that is about all I can say