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How Heppenstalls Solicitors Limited Compares

Value for money

This firm - 94%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Heppenstalls Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Heppenstalls Solicitors Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Heppenstalls Solicitors Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Heppenstalls Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Heppenstalls Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    46
  • Very Good

    4
  • Average

    1
  • Poor

    1
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Gareth

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Gareth

June 19, 2025

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Collected on:

Probate

Diandra has been a great help with the probate and estates for both my parents. I've never had to do this before and she has been a life saver getting me through this. She has been able to guide me through this journey and answer all my questions. When times are hard and you don't know what to do Diandra has take it all off my shoulders. It has been a pleasure working with her.

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Anonymous

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This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Anonymous

June 19, 2025

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Collected on:

Probate

We found the experience difficult & frustrating due to lack of communication & inability to be able to contact the principal solicitor handling our case. Also lack of urgency in progressing the probate process..including at one point miss laying important documentation. The saving grace was Diandra the junior solicitor who took the case half way through & did her very best to get it all completed. Would not use Heppenstalls again.

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Mark

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Notary

Mark

June 14, 2025

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Knows her stuff

Needed a notary for a US property sale. Mrs Jennings definitely knows her stuff and subsequently the documents enabled successful completion of the transaction.

Only issue I had was that Google gave me the address of the Lymington office rather than the New Milton one and the lady I talked to when booking did not say anything and I did nor receive a confirmation of the appointment.

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janice phelps

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Wills

janice phelps

January 18, 2024

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Collected on:

Change of will.

I would like to to thank Jesemine Somerville who was a very pleasant and professional solicitor.
I would recommend her to anyone needing a solicitor.

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Catherine Carter

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This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Residential Conveyancing

Catherine Carter

January 12, 2024

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Great service and support from a super friendly team

Throughout the process Marie, Karen, and Ben looked after me every step of the way. They were communicative and responsive. I was proactively kept up to date. They were all very friendly and reassuring which is brilliant when you are dealing with things outside of your normal comfort zone. I can't recommend them all highly enough.

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Anonymous

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This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Anonymous

December 20, 2023

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Good but not brilliant

When I got in contact to use their services they were very quick to create the documents needed however there were mistakes in the document that had nothing to do with myself these were fixed but was quite unprofessional.

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Anonymous

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Notary

Anonymous

December 15, 2023

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Excellent Notary

We have used Alex Jennings for multiple notary services and she is always, quick, efficient, informative and competitively priced. Highly recommend.

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Anonymous

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Wills

Anonymous

September 20, 2023

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Friendly professional advice and service.

Excellent service. Jesamine gave clear advice and prepared the draft Will promptly. She was extremely friendly and approachable and the overall experience was excellent.

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Hilary Orchard

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This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Lasting power of attorney

Hilary Orchard

September 06, 2023

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Collected on:

Power of attorney advice

Very helpful advice from Jesamine easy to understand and clear advice.

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Nadine Wyncoll

Verified review

This review has been left by a verified client who used Heppenstalls Solicitors Limited.

Matter Type:

Residential Conveyancing

Nadine Wyncoll

August 26, 2023

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Great team, fully recommend

Fully recommend, had great service through what was a protracted sale of my property due purchaser requirements. This required the team to navigate the process very carefully and remain extremely tenacious to get this over the line - thank you Karen Crain on all you did to make it happen!

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Reviews collected from

Peter

Peter

June 24, 2025

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Peter

Would highly recommend Heppenstalls and in particular Nathan, who dealt with my recent house purchase. Nathan was professional, efficient and responsive to my queries.

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Maja

Maja

June 20, 2025

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Maja

Highly recommended. Sarah took great care about us and all things needed to sell our house. Everything was planned so well, that even after moving abroad our case was looked after and no need for us to come over. Thank you!

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John

John

June 06, 2025

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John

Sarah at Heppenstalls gave an exceptional service. Despite having two failed exchanges due to buyers below us in the chain pulling out, she and her team achieved exchange and completion of our sale allowing us to proceed towards our purchase. Reactions to our emails was quick and concise with questions being dealt with quickly and efficiently. I would recommend Heppenstalls conveyancing service to anyone.

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Michael

Michael

June 06, 2025

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Michael

Excellent service

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John

John

June 05, 2025

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John

Professional and efficient service, thank you.

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Heppenstalls Solicitors Limited are accredited by

accreditation
accreditation

About this branch

Description

Heppenstalls Solicitors: Trusted Legal Experts Since 1893 Founded in 1893, Heppenstalls Solicitors have been providing expert legal services to the local community for over a century. With offices in New Milton and Lymington, we are committed to delivering professional and approachable legal support to individuals, families, and businesses in the area. Our team of experienced solicitors specialise in a wide range of legal services, including Wills, Probate, Estate and Trust Management, Notary Services, Conveyancing, Property Matters and Mediation. We understand the importance of personalised service and work closely with our clients to ensure their legal matters are handled with the utmost care and expertise. Whether you're looking to plan your future with a Will or trust, navigate property transactions, or require assistance with probate and estate management, Heppenstalls are here to guide you through every step. Our long-standing reputation for high-quality legal advice has made us a trusted choice for clients across New Milton, Lymington and the New Forest.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Notary
    • Notary
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Purchase and Sale Of Commercial Property
  • Regulations
    • Health and Safety
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