Philip
Collected on:
House sale / purchase
We were very pleased with the excellent service we received from Lorna Secker of Trethowans
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How Trethowans LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Trethowans LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Trethowans LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Trethowans LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Trethowans LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Trethowans LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Rankings by area of expertise
The rankings below show the areas of expertise that Trethowans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Reviews summary
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Excellent
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Average
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
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Clive
Collected on:
Excellent house sale service
Lorna Secker was amazing and really kept us up to date. She not only organised her own work load, but other solicitors through the chain as well. A real pleasure to work with
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Matter Type:
Commercial Leases
Tara
Collected on:
AVOID - They did
We had an urgent matter that needed legal support, Trethowans let us down really badly. They did absolutely none of what they promised to do. There was no contact from them, despite several emails and phone calls asking for an update. With only ONE day until the deadline, they finally responded and sent the letter that they were meant to send three weeks previously. The stress this caused us was unbelievable, with the threat of losing our business. When we put in a official complaint, their excuse was that the delay was a caused by a 'third party'. As there was no 'third party' involved this excuse was absolute rubbish! They did however write off their fee 'as a gesture of goodwill' which in our eyes shows their guilt without actually admitting it. AVOID these solicitors. They are a waste of time!!
A representative from Trethowans LLP responded to this review on 23 November, 2023:
Good afternoon Tara We pride ourselves in ensuring our clients are more than a satisfied with our service and understand you have already spoken to us to resolve the issue. If you would like to discuss the matter further please contact our Client Care Partner Jamie Earley on 023 8082 0545. Kind regards, Trethowans
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Matter Type:
Residential Conveyancing
Naomi
Collected on:
Bad communication added stress and delays
I didn't have a great experience with Trethowans, unfortunately. Bad communication made the already stressful experience of buying a flat even more stressful and delayed the process. Although I was told I'd get a weekly email update, this never materialised and I had to constantly chase my solicitor for updates instead. When it came time to sign contracts, I reminded her twice that I had moved out of my old flat so she should send them to my office, only to wait all day for them and not receive them due to the fact that she had sent them to my old flat, where I was no longer living. Very frustrating and wouldn't recommend.
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Matter Type:
Investment purchases and Buy to Let
Hariprasad
Collected on:
Conveyancing
Outstandingly good service! Lorna Secker has been my main contact throughout the house purchase and at every point of contact, I had a response from her within 24 hours - and on most occasions, it was within an hour. I would say that Lorna Secker is an ambassador to Trethowans LLP.
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Matter Type:
Child Arrangements Following Divorce
Claire
Collected on:
Family Department - AMAZING!
I literally cannot begin to praise Laura and the team in the family department at Trethowans enough. I was introduced to Trethowans by the lovely Emilie who gave me the confidence to change solicitors during divorce proceedings – yes it really is doable and its also very simple- please don’t fall into the trap that I am sure many do assuming that once you have signed to a solicitors that you are with them till the end – if they aren’t working for you and by this I really mean it – fighting for you- then they aren’t worth your hard earned money.
Laura simply was a breath of fresh air – she went above and beyond with what turned into a 2 year ‘battle’ but I have to admit kept me sane – she was able to let me vent and get things off my chest but she was then able to put it in a way that would protect my position and also would sometimes make me think and realise that things weren’t as bad as I thought. She spoke to me in the evenings as she totally understood I work in the NHS and it wasn’t appropriate for me to take calls at work – unlike the previous solicitor who was also great at sending emails at 4.55pm and then leaving for the day and replying days later during which time I had gone to worst case scenario in my head– Laura got to know me and understood if she was sending me something that I might need a chat about she would have pre-empted this and say that she could talk that evening.
She was calm and level-headed and was able to give me the best advice – something that comes from her vast experience and knowledge base – and was able to advise on the best Barrister to use – in her words ‘we would rather Her on our side than against us’ and I totally agree. The outcome she achieved for me, and my daughters was quite simply life changing – I know that sounds overly dramatic, but it really was – I honestly don’t think if I had stayed with the previous solicitor Id have got the same outcome.
I honestly felt like it wasn’t a me and that’s my solicitor relationship felt like I had a partnership with them; and this was very much shown in the language all the team at Trethowans use for example– not from when ‘you go to court’ but ‘when we go to court.’ I wasn’t spoken down to and never laughed at when I asked silly questions – Laura and the team understood I hadn’t been through this before and took the time to reassure me with some of the legal language – which to a lay person can seem really intimidating and scary. If you are going through the throes of a divorce and aren’t happy with your legal team, of it you are simply looking for some advice about options then my advice would be to speak to Trethowans. I have recommended them to a few friends – one going through a divorce who was so impressed with Laura and like me swapped after the process started, and to a few other friends and colleagues who have needed legal advice in other areas such as conveyancing. A special mention also to Katie – Laura and Emilie’s PA – she is simply wonderful – so professional and good at her job- and I am aware without her timely writing up of reports and emails etc that things wouldn’t have been as smooth as they were – it does take a well-oiled team to make a business work successfully and this is defiantly something Trethowans have perfected. Thank you all
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Matter Type:
Wills
Fiona
Collected on:
Help with settlement of my parents estate
I have received support from Rupert Thompson for the settlement of my late parents estate.
Rupert has been an excellent support; he has been meticulous and thorough throughout. I have always felt able to ask any questions and or for explanations of some of the processes which I did not understand. Rupert has an extensive knowledge of estate settlement and has dealt with some complicated issues I would not have been able to tackle whilst advising me regarding issues he felt I may be able to tackle with his support.
Rupert is easy to talk to and has always been quick to respond to any enquiries.
I would not hesitate to use his professional services should I need help in the future.
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Reg
Collected on:
Excellent, compassionate, friendly solicitors.
We were recommended Trethowans prior to the purchase of a property for our disabled son, we also set up a vulnerable persons trust at the same time in order for the trust to manage the property when we are no longer capable.
Robert Thompson [Trethowans] met with us to discuss our needs and wishes for the Trust and immediately grasped exactly what we wished to achieve, he has a very friendly, reassuring professional manner and is very easy to talk to and we are delighted with the final Trust document.
Prior to meeting Rupert, we had a meeting with another solicitor from a different practice and we came out totally confused and unsure we would be able to achieve our wishes for our disabled son.
The purchase of the property was done by Michele White [Trethowans] again Michele was very easy to talk to, very professional, easy to contact and we were fully informed of all aspects of the purchase. The process was faultless and pleasurable, which is not always the case when purchasing a property.
My wife and I would like to thanks both Michele and Rupert for their expertise and help, they made a potentially stressful time a enjoyable pleasant experience.
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Amanda
Collected on:
Outstanding in urgemt circumstances
I cannot speak highly enough of Trethowans, we dealt with Rupert Thompson who acted with the utmost compassion, and professionalism when my mum was in hospital.
My mother’s existing solicitor was in Ringwood, and we were told it was “out of their jurisdiction” so at the last minute Rupert stepped up to the mark and beyond. Ensuring that her wishes were attended to and expedited, in a way that frankly I did not feel was possible!
I would not hesitate to recommend him, and Trethowans, to anyone requiring a solicitor in the area. Five stars indeed.
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Joel
Collected on:
Review.
This review is for a different branch.
I worked with Paige who was fantastic. She worked so hard to achieve a positive outcome for myself. I would
Highly recommend.
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