Owen Paulo Legal Limited

08081967020

Owen Paulo Legal Limited are a niche firm that specialise in Resale Shared Ownership transactions and Staircasing transactions (alongside Lease extensions, Remortgages, and related Open Market transactions). We are extremely proud to be the only firm in the country solely specialising in these particular types of conveyancing. Our Quotes are competitive and transparent, so there are no hidden fees! Read more...

Address
1st Floor
Brook House
Reeves Way
Whitstable
Kent
CT5 3SS
08081967020
www.owenpaulo.co.uk

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Accreditations

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How Owen Paulo Legal Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Owen Paulo Legal Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Owen Paulo Legal Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%

Overpriced 2%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Owen Paulo Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Owen Paulo Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Owen Paulo Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

1st / 4

185th / 4220

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

185
Very Good

11
Average

0
Poor

1
Awful

1

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Louise237

June 06, 2025

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Totally painless and stress free

Excellent service, correspondence dealt with efficiently

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Anonymous

June 02, 2025

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First time buyer

Efficient service and quickly answered any questions I had. When I spoke to anyone via email or phone they always came across courteous and professional.

A representative from Owen Paulo Legal Limited responded to this review on 02 June, 2025:

Good Morning, Thank you for taking the time to leave a review. We are so happy to hear that you had such a lovely experience with the Owen Paulo team. We always work to respond to all communication as quickly as we possibly can, as we appreciate how stressful this process can be for a person and frankly, there is nothing worse than extended silence or a feeling of being ignored and pushed aside. it is vital for us that all of our clients feel that they are important and that we understand their circumstances. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Gwan Taek Jung

May 28, 2025

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My final staircase law firm, I wish I had known from the beginning

My final staircase (100% ownership), I have contacted a previous law firm, but somehow, they were very busy and not able to assist with my case. I contacted Owen Paulo Legal Limited, and they provided 7-star services. (i.e. Prompt reply, Kindness explanation, etc.) I will re-contact this law firm for my future case.

A representative from Owen Paulo Legal Limited responded to this review on 28 May, 2025:

Good afternoon Gwan, Thank you for taking the time to leave a review! 7 Stars is certainly high praise and it is wonderful to hear that you were so happy with the work done by the staircasing team. As a bit of a niche transaction, our staircasing team always try to ensure that they are clear and concise with their communication as a lot of the time our clients have never experience the staircasing process before. I will pass your comments on to the staircasing team, as I have no doubt that they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Jess

May 27, 2025

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Amazing!

Amazing service would definitely recommend.
I used Owen Paulo for the purchase of my first home and they were great! I was constantly kept up to date with the process and the team were very helpful and friendly with quick responses too.
Thank you ☺️

A representative from Owen Paulo Legal Limited responded to this review on 27 May, 2025:

Good morning Jess, Thank you so much for your lovely words. We are so happy that we were able to help make the process of buying your first home such a positive experience. We work very hard to try and ensure that every single one of our clients come away from the conveyancing process with as little stress as possible and it certainly sounds like the team were able to deliver that for you. We will pass your comment son to the team that acted for you, as we know they will be delighted to read them. We wish you all the best in your new home, and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Jacques Webb

May 21, 2025

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Staircasing

I want to thank all the parties involved in helping this process to have been completed on time, everyone at Owen Paulo that helped during this process was amazing so thank you.

A representative from Owen Paulo Legal Limited responded to this review on 21 May, 2025:

Hi Jacques, Thank you for taking the time to leave a review of your experience using our services for staircasing. Your comments are really appreciated and it is always wonderful to hear when our clients complete the process with a positive feeling, which is what we always aim to do, as the process of staircasing can be quite stressful. I have passed your comments on to the team as i know they will love to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Sian

May 20, 2025

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5* would use again

Extremely helpful solicitors which typically seems difficult to come by. Chris and Eleanor were quick to respond and resolve queries, always chasing the other side for me, friendly and efficient. Will be using Owen Paulo again. Thank you.

A representative from Owen Paulo Legal Limited responded to this review on 20 May, 2025:

Hi Sian, Thank you for leaving such a lovely review of our services! We are very proud of both Chris and Eleanor and their hard work and dedication to their clients. We are very glad to hear that they delivered such a stellar service for you and helped to give you a great experience. We have passed your comments on to them both, as we sure they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Nicholas Venables

May 19, 2025

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Purchase of shared ownership property

Lucy and Caroline were very efficient, professional and helpful when dealing with the conveyancing of my shared ownership flat. I highly recommend them.

A representative from Owen Paulo Legal Limited responded to this review on 20 May, 2025:

Good morning Nicholas, Thank you for taking the time to leave Owen Paulo a review. We are very happy to hear that you had such a lovely experience using us and that we were able to ensure that your purchase went through smoothly. We are very proud of the work Lucy and Caroline provide, and we will make sure your comments are passed on to them, as we know they will be delighted to read them. Your recommendation of our service is greatly appreciated and we wish you all the best in your new home. Please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Ellie

May 17, 2025

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First time buyer with shared ownership - very happy

Excellent experience with Owen Paulo. My first time buying (via shared ownership) and I was kept completely in the loop at each step. Always quick to reply, a great team. They made a daunting process very manageable.

A representative from Owen Paulo Legal Limited responded to this review on 19 May, 2025:

Good morning Ellie, Thank you for taking the time to leave us a review. We are so happy to hear that you had such a wonderful experience using us, our team work very hard to ensure that all our clients feel fully supported and always up to date with the progression of their transaction and it certainly sounds like this was delivered for you. It was our pleasure to act on your behalf and see you through to completion. We have passed your comments on to Lyn and the team, as we know they will be so happy to read them. We wish you all the best in your new home and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Gizachew WELDEYES

May 15, 2025

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Collected on:

Lease extension

Everything finished online. Quick and smooth.

A representative from Owen Paulo Legal Limited responded to this review on 16 May, 2025:

Good Morning, Thank you for taking he time to leave us a review. We are very happy to ear that you were satisfied with the service provided by the team that handled your lease extension. We always work hard to make our transaction as quick and smooth as possible for all of our clients, and we it is lovely to hear that this was achieved for you. We have passed your comments on to the team, as we know they will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

dealt with more than one person - Isobella, Sebastian, Michael, Mark

May 13, 2025

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Final Staircasing

Good experience with the team member with all my dealings. Thank you for all your support

A representative from Owen Paulo Legal Limited responded to this review on 13 May, 2025:

Good afternoon, Thank you for your review of Owen Paulo. We are so happy to hear that you had such a good experience using us for your final staircasing transaction. It was our pleasure to act on your behalf. We have passed your comments on to the team, who we know will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

May 28, 2025

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A client

Many thanks for the team at Owen Paulo who got my shared ownership resale completed. Special shout to Ann Beake who was very responsive, professional and kind when I was getting frustrated with the process ( due to the housing association). Ann made me feel I was in safe and competent hands. Thank you!

A representative from Owen Paulo Legal Limited responded to this review on 29 May, 2025:

Good morning, Thank you for leaving such a lovely review. We are very proud of Ann and her dedication to her clients to ensure that their transaction goes through as quickly and smoothly as possible. It certainly sounds like this was achieved for you, and we couldn't be happier about it. I have passed your comments on to Ann, who I know will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

bishal

May 09, 2025

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bishal

I have used Owen Paulo for staircasing. They are a professional team and my experience has been positive. Isabel and the team updated me on the progress and were transparent on their approach. I will use them again them for shared ownership transactions.

A representative from Owen Paulo Legal Limited responded to this review on 12 May, 2025:

Good morning Bishal, Thank you for taking the time to leave a review of your experience using Owen Paulo. We are so happy to hear that you had such a lovely experience, Staircasing as a transaction is incredibly niche and so our team work very hard to ensure that communication is consistent and our clients fully understanding the process and what to expect. It is always wonderful to hear that our clients will return to us in the future and we will pass your comments on to the staircasing team, who we are sure, will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Nathan

April 17, 2025

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Nathan

Excellent throughout the process of my shared ownership resale. Christina Green was responsive and provided updates when needed. Navigating the process of shared ownership resales is daunting, but thank you to Christina and the team for getting me there!

A representative from Owen Paulo Legal Limited responded to this review on 17 April, 2025:

Hi Nathan, Thank you for taking the time to leave us a review. We are so happy to hear that you were pleased with the experience you had. We always Strive to ensure that our clients feel supported and are kept updated consistently throughout the process and so it is wonderful to hear that this was met. We will certainly ensure your comments are passed on to Christina, who we know, will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

Liz

March 25, 2025

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Liz

Chris Grove was the best solicitor I've ever come across and I can't praise him highly enough. Selling shared ownership is never easy but throughout the process he never failed to keep me updated on even the smallest details, set realistic expectations, made suggestions and always answered the phone quickly and replied to emails promptly. All of it with a lovely no nonsense manner and easy to understand non legal jargon language. I wouldn't hesitate to use Owen Paulo again. Thank you so much Chris!

A representative from Owen Paulo Legal Limited responded to this review on 25 March, 2025:

Hi Liz, Thank you so much for your kind review and high praise of Chris. We are very proud of him and the hard work he does. He truly is an asset to our firm. We always work hard to ensure that our clients feel like they are in good hands, always know what is happening and feel assisted in solving any problems that may pop up. We aim to ensure that the process is as collabrative as possible so that our clients feel comfortable reaching out with questions and know that they will get as much assistance as they need. I will pass your comments on to Chris and I am sure he will be delighted to read them. We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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Housing & Property

Matter Type:

Purchase and Sale

sophie

March 21, 2025

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sophie

If it was possible to give these people more than 5 stars, I would!

Lucy & Caroline were exceptional in absolutely every aspect from start to finish. Although we never spoke verbally and all via email, no question was ever too silly or pointless from us, they would answer everything and anything in detail and so quickly! we very rarely waited more than a couple of hour's for a reply.. and even if we emailed just as they were closing, we would always have a reply the next morning. Anytime we would email and have a little moan because we were frustrated with the time that things were taking (not their fault I want to add) they would always reply and say they understood and every email just felt very personal and as though they really did care.
I would recommend this company to anyone. We cannot fault them and we will never, ever forget everything they did to help us and the support and professionalism that was given by them. We looked at lots of different solicitor firms and got quotes back and compared to lots of others, the price was very fair for the service and knowledge they offer. Thank you so much to Lucy and Caroline!

A representative from Owen Paulo Legal Limited responded to this review on 24 March, 2025:

Good morning Sophie, Thank you for taking the time to leave a review, and what a wonderful review to come in to on a rainy Monday morning (at least where we are based!) We are very proud of Lucy and Caroline and their dedication to the firm and their clients, and so it is wonderful to hear that this was achieved for you and that you felt supported and seen throughout your transaction. We always try to ensure that each and every one of our clients really feel that their circumstances are understood, any frustrations they have with the complex, and at times rather convoluted, process are heard and they come away from the process feeling as though they were in good hands. I will ensure your comments are passed on to Lucy and Caroline, as i know they will be very happy to read them! We wish you all the best for the future and please do not hesitate to reach out for any future conveyancing needs. Kind Regards, Owen Paulo

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