Shared Direction Conveyancing Limited

Currently using this firm and don’t often leave reviews but feel I have to given how poor they have been. Avoid! If you’re looking for any phone call to be answered, think again!

The can’t process ID, spent ages using thirdfort and no one has come back to me and I’m trying to exchange and complete now!!!! What a nightmare!!!

I rarely leave reviews, but I feel compelled to share my experience with Shared Direction Conveyancing. I found the handling of my case incredibly frustrating from start to finish. Communication was poor, responses were vague or dismissive, and I was left chasing answers to very reasonable questions — particularly around timeframes for exchange and completion. This caused unnecessary stress when trying to coordinate removals and time off work.

What disappointed me most was the complete lack of empathy or accountability from my case handler, who often came across as rude and uninterested. Despite all parties in the chain working toward an agreed completion date, it was only thanks to the intervention of my mortgage broker and the housing association that we managed to get there — not my own solicitor. I also felt misled over a £90 Fee Protection Scheme charge that I felt wasn’t clear enough was an opt-out.

As someone who works in a high-end client-facing role, I know what good service looks like — and unfortunately, this fell well below any acceptable standard, without a single apology for the stress caused. I hope this review encourages a rethink in how clients are treated going forward, and I hope it urges you to find an alternative company to spend your hard earned money with.