Ben &
Collected on:
Highly Recommended
I highly recommend Cook Taylor Woodhouse, especially Lavona. She is extremely knowledgeable, helpful, and prompt in responding to enquiries.
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- Address
- ME16 0LS
- 01622 687777
- ctwsolicitors.co.uk
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How Cook Taylor Woodhouse Limited Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cook Taylor Woodhouse Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cook Taylor Woodhouse Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cook Taylor Woodhouse Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cook Taylor Woodhouse Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Cook Taylor Woodhouse Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Jessica
Collected on:
Avoid at all cost.
Dreadful Experience. Ended up doing the work myself towards the end.
Never got phone calls returned, when demanded a reply got threatened and told it would cost more.
Most stressful experience in just trying ti get hold of them, wish I pulled out when I had the chance but glad I stuck with it now(Thanks to my selling Agent)
Pretty sure at some points she had no idea what she was doing.
Just avoid at all costs.
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Louise
Collected on:
Very disappointed with service
I could never get through and messages left were never answered ..I had to chase up everything, as did my estate agent. I even had to chase my money as it wasn't received on the completion day I received it 3 days later after eventually getting though and a very stressful weekend.
I wouldn't recommend them at all
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S
Collected on:
One Star is too generous
I can say that hand on heart dealing with Hugo Parnell at the Maidstone Office is quite possibly one of the most traumatic experiences we have ever had. How this man qualified as a Conveyancer is beyond me. A simple purchase from a family member turned into a 5-month ordeal causing a huge amount of stress to two family members who are in their 70's. Cook Taylor Woodhouse are quite frankly a far cry from the once decent firm they used to be and thanks to their total lack of professionalism and woeful service ended up costing us thousands in additional stamp duty. Letters that were written to the MD Martin Bowers were ignored as were various communications to their so called business development manager Diane Searle. All who were involved in this transaction went out of their way to purposely delay our transaction which I find totally unacceptable. If my in-laws had more fight in them they would without hesitation report Cook Taylor Woodhouse to the law society.
I hope this true account of our first hand experience with this firm goes some way in deterring others from having to go through the same ordeal we did .
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Matter Type:
Housing
Ray
Collected on:
Purchase/Sale of properties.
Very good friendly service with rapid responses to phone calls and good advise. Would recommend for sale or purchase
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Nikki
Collected on:
A great solicitor, excellent service
This review is for a different branch.
We were recommended to use Cook Taylor Woodhouse by our estate agent when selling our home and we are so pleased we did! Xanthe was our dedicated solicitor, who was simply amazing! She made the whole process a painless as possible for us, when we all know moving house can be really stressful. Communication was outstanding, always replying the same day to our emails or queries and keeping us informed every step of the way throughout the process. She was extremely thorough and was the reason we chose to use her again when buying our forward property. She literally went above and beyond to get our completion dates to align (although the sale/ purchase were two separate chains!), chasing our sellers solicitors and estate agents, she really did make us feel like she was there for us and informed of our legal rights if and when required. Summer was brilliant - keeping us informed along the way, even giving us courtesy calls on completion day to reassure us that all was in hand behind the scenes, so we weren’t sat around wondering what’s happening. Our sellers solicitor didn’t make contact for weeks, whereas we were often receiving email updates daily from Xanthe. We can’t recommend these guys enough, you won’t regret it! They will certainly be our go to solicitors in the future.
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Matter Type:
Purchase and Sale
Tarique
Collected on:
Sales
This review is for a different branch.
I used Cook Taylor Woodhouse to sell my property in Kent. I had Brook Illing dealing with my case I can honestly say I had no issues. He made the process easy and kept me informed all the way through. I also used the firm but at a different branch for the purchase of the property and was equally as impressed. No complaints.
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G
Collected on:
Ugh, the customer care is super-bad
This review is for a different branch.
I would not recommend CTW Solicitors. They have poor customer care.
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Matter Type:
New home purchases and sales
Millie
Collected on:
Excellent Service
This review is for a different branch.
Very happy with my experience from Cook Taylor Woodhouse. Being a first time buyer I was quite worried with my purchase as I have never been through this before. However, Eve and the whole team at CTW has made my whole experience easy and stress free. I would highly recommend.
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Matter Type:
Residential Conveyancing
Duke
Collected on:
I would highly recommend Brook Illing of CTW
This review is for a different branch.
I would highly recommend Brook Illing of CTW for going the extra mile in the smooth completion of the sale of my property and the purchase of our new home. Brook was always easy to contact and would always put my mind at rest whenever I was worried that the process was not going well. You can trust Brook to get the job done.
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About this branch
Regulated by
Legal services
Personal areas of law
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Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
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Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
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- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
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- Senior Executives
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- UK Employment Laws
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- Whistleblower Protection
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Family Law
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- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
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- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
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- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
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- Social Services
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Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
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- Extending your Lease
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- Investment and buy to let properties
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- Service Charge Disputes
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Immigration
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Wills, Trusts & Probate
- Probate
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Business areas of law
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Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
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Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Litigation Matters
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- Corporate finance
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- Employment - business
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- Merchandising and sponsorship
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
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- Small businesses
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Regulations
- Health and Safety