Baker & Coleman Solicitors Limited

The service during my claim was brilliant. I was kept up to date regularly given details of everything that was happening. Mohsin Mahmood was very professional throughout and he kept me fully aware of everything that needed to be done.

Awful communication, just awful. Can not speak to anybody but the 1 claim handler on your case, if they are off sick, or on holiday, you must wait!!!
6 of my ex colleagues who used another solicitor, were kept in close contact, and have had they're claims settled, they started their claims 3 months after I made my claim

don't bother i have never had such UNPROFESSIONAL service from a solicitors , i was given a settlement amount which i accepted and they are now trying to tell me has changed AND WANT ME TO ACCEPT A LOWER AMOUNT the case handler has changed twice now and the one i now have is on annual leave , i am making a complaint to the law society as they have handled my claim terribly .

I registered with Baker Coleman to represent me for my hearing claim against the MOD. Sadly, the whole process took almost 3 years from start to finish. I work for the MOD so many of my work colleagues (on my recommendation) used the same practice and have all experienced the same situation.

After an offer of compensation was made by the MOD, and accepted it, took almost 2 months for the MOD to pay. Im informed that interest should have been added to the overall sum, if after 14 days the defendant doesnt pay. The compensation was eventually paid into my bank account less the interest.

I understand there are delays because it takes a long time to recover the medical documents, however, it would be good practice if the company contact the claimant on a regular basis. As an example a colleague of mine initially submitted his claim 2 years ago. He sent an email requesting an update 12 days ago...........hes still waiting for a response.

I began my hearing claim against the MoD through Baker & Coleman in or around April 2022 and have received little to no actual or beneficial movement of my claim from them once they had all the documentation signed by myself pertaining to what financial settlement they would receive from my case in the outcome of a successful claim.

I've rang, emailed and even snail mailed this company many times to be either told the file handlers away on leave or she's off sick or as in most cases to message someone else as the member of staffs absent from the office for whatever reason?

This to me now after almost 3 years of patiently waiting (or being fobbed off) is becoming a farce and one I 'seriously regret' authorising & commission this company to handle on my behalf.

I'm constantly told "it'll be dealt with and finalised in about 3-6 months with a financial settlement outcome" and "it's the MoD that are stalling" but that to me after many approaches for updates is wearing thin & my confidence in them has been completely lost.

Either the company I chose are incomp-e-tant (I have to edit my words as algorithms don't allow real expression of feelings) or the whole things simply a data harvesting 5cam...I honestly don't know which it is?

I recommend any other veteran who's contemplapting commissioning Baker & Coleman to think long and hard and do your own due diligence on them beforehand as I foolishly didn't. I hope I'm wrong!

Hopefully making this comment will spur them on to act accordingly, but I fear it'll end my case due to me publicly shining light on my individual claim, either way I'll know the truth!

On 14th December 2022 I entered into a contract with Baker and Coleman for a hearing loss claim against the MOD. 23 months on and I have not heard from Baker Coleman other to answer an email I sent requesting and update and expressing my disappointment. In my personal opinion Baker and Coleman I feel that Baker and Coleman are not on my side, are not empathetic, will not engage when asking for updates and are difficult to speak to, frustrating to deal with and not at all helpful. had I not fallen for the advertisement on Face Book and taken my claim elsewhere, I feel my claim would have made better progress over this timescale. Considering the MOD are no longer challenging hearing loss claims, Baker and Coleman could do far better.

My initial approach was on the 16/06/2022 and I have still heard nothing, despite doing everything this firm asked me to do. I have had face to face consultations with medical experts of their choosing and telephone consultations, filled our several forms, some twice, but I have heard nothing. In some reviews they say the MOD are slow at responding, well I put these solicitors in the same category. I have lost all faith in them and would not recommend them to anyone with similar claims.

It will be three years in Dec that I put my claim in. Call every 6 months and get the same answer from the sheet. Rang today told case was resent in July. Supervisor would call me back. Guess what no answer…pretty poor service overall