Liberay Legal Limited

Dear Debra, Thank you for sharing your experience. We’re pleased to hear that Jamie and the team provided professional, efficient, and supportive service throughout your case. Your recommendation means a lot to us. Best regards, Liberary Legal Limited

Thank you for taking the time to share your kind feedback. We are delighted to hear that you had a positive experience with our firm and that Rachel provided you with the patience, clarity, and professionalism you deserved throughout your case. Your comments mean a great deal to us, as we strive to ensure every client feels supported and well-informed at every stage. We will be sure to pass on your appreciation to Rachel and the wider team.

Thank you for leaving such a thoughtful review Zoe! We’re pleased that our involvement helped bring about the necessary repairs and that you were rightly compensated for the stress you endured. Liberay is so proud to have supported you throughout this process. If you ever need assistance again in the future, we would be more than happy to help.

Thank you for taking the time to share your feedback John! We're pleased to hear that your overall experience was positive, but we're genuinely sorry to learn that our communication fell short at times. We understand how important timely updates and responses are, and we're actively working on improving this aspect of our service. Your comments are incredibly helpful and have been shared with the relevant team to ensure we continue to raise our standards. If there's anything further you'd like to discuss or if we can assist you in any way, please don’t hesitate to get in touch.

Thank you for taking the time to leave a review for us, Hayat. We're glad we were able to secure compensation on your behalf and take meaningful steps with your landlord. We understand your concerns about the deductions from your settlement. Our fees are set out clearly at the outset of the case and are always explained in detail before any agreement is signed. They reflect the legal work involved and the risk we undertake in running housing disrepair matters on a no-win, no-fee basis. That said, we’re always happy to review and clarify any part of the process you feel could have been better communicated. Please contact us directly if you'd like to discuss your case further.

Thank you for your kind words Catherine! We’re delighted to hear that you were satisfied with our service and that we were able to assist in resolving your housing disrepair issue. It’s always encouraging to know that our clear advice and support made a positive difference. Thank you for trusting us with your case!

Hi Laura. Thank you for sharing your experience! We’re so glad to hear we were able to help you get the repairs completed and secure the compensation you deserved. Great communication is very important to us, and we appreciate your recommendation.

Hi Michael, Thank you for your feedback. We’re sorry to hear that you were unhappy with the level of communication, though we’re pleased that your case concluded successfully earlier this year and that the repairs to your property have since been completed. Our records indicate that regular updates were provided throughout the matter, but we understand how important clear and consistent communication is, and we regret if this fell short of your expectations at any stage. We’re always looking to improve, and your comments will be taken into account as part of our ongoing commitment to client care. If you would like to discuss your concerns further, please feel free to contact us directly.

Thank you for your lovely feedback, Zoe. We're so pleased to hear that you found our team friendly, polite, and understanding. Providing a supportive service is always our goal, and it's great to know we made a positive impression.