Let's just say our experience with Moss has been very mixed. We initially spoke to Megan who was very helpful then we got transferred to a Locum Solicitor. A couple of weeks later and numerous emails to be told I would get a reply and never did, I finally spoke to them. Had to explain everything again, got told they wouldn't be able to help with expediting request for transfer of equity when we were told to do it by a mortgage advisor. It even says on the government website that you can do it and how. I wasn't impressed. Finally had a meeting to sign forms and asked about expediting request again, to be told, I will have to find out as I have never heard of this. Bearing in mind, they knew our situation and when I spoke to them before our meeting, they asked for me to bring evidence for this. A day later, we were transferred back to Megan, she informed us there was a form that needed to be sign as it wasn't given to us in the meeting. She sorted out the expediting request and finally got the transfer of equity sorted for us. She was so helpful, was in constant contact with us with updates or anything else that needed to be done. So the 5 stars is for Megan.