Sina
Collected on:
Complete and Utter Disappointment
Notice period for completion expired and completely no communication from the firm. Left multiple urgent messages to no reply. Avoid at all costs.
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How Ackroyd Legal Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Ackroyd Legal on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Ackroyd Legal. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Ackroyd Legal and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Ackroyd Legal performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Ackroyd Legal and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Ackroyd Legal compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Rankings by area of expertise
The rankings below show the areas of expertise that Ackroyd Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Jasmine
Collected on:
AVOID This Firm
I had a very frustrating experience with this law firm during my property purchase, and I strongly advise potential clients to look elsewhere. From the beginning, I was promised that all necessary enquiries were completed, yet after nearly two months, I discovered that many were still outstanding.
Communication was virtually non-existent; they often did not return my calls, and at times, I was even hung up on. It felt as though they were more interested in evading my inquiries than addressing my concerns. This was especially disheartening as a first-time buyer, as I had hoped for guidance and support throughout the process.
The lack of responsiveness added unnecessary stress to what is already a challenging experience. Even more concerning was the lack of continuity in my case; when my trainee solicitor left, I wasn’t informed that my case would be handed over to someone else until I followed up two weeks later, which indicated a serious lack of oversight.
Unfortunately, everyone I interacted with, including Kiran Sandhu and Riana Kalirai, was rude and unhelpful. The receptionist was also dismissive, contributing to an overall negative experience.
If you're looking for reliable and supportive legal representation, I strongly recommend seeking a different firm, even if it means paying a little more. It’s worth it for peace of mind and to avoid the headaches I encountered.
Kiran Sandhu and Riana Kalirai, among others, should definitely improve their customer service, or better yet, consider a different line of work. Avoid this firm at all costs!
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Matter Type:
Residential Conveyancing
Joanne
Collected on:
Neglected to communicate
Awful company
No notice staff are leaving
Left chasing a empty inbox and 4 weeks later told she’s left the company
New contact off sick then on leave until end of month
No update been given on my purchase for over 4 weeks
Paid £500 to expedite the process which is a joke because they haven’t done anything as far as I know
Total lack of communication
Lost all hope of completing before 1st April stamp duty increase
Do not use this companyb
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Matter Type:
Residential Conveyancing
Jamie
Collected on:
Zero stars if I could've...
If I could give a zero star review I would. This company has done nothing to progress my searches in the nearly 15 weeks of receiving instruction (they were instructed on the 16th of December 2024). My case started with Maureen Park of the searches team at Millennium. 12 weeks later I was then assigned Amrit Panesar of Spencer Lockwood. This was incredibly confusing as I now did not know who to get my updates from. Both appeared to be giving me updates on the searches and oftentimes it was conflicting. Maureen said she needed paperwork from my seller's solicitors to commence the searches, while Amrit seemed to suggest that the searches were underway. With all of the delays, poor communication and lack of proactivity, I now will not meet the deadline of completion to avoid Stamp Duty Land Tax.
This company is not truthful, not proactive and due to their own flaws they are now refusing a refund of the searches money now that I have cancelled despite not actually having started the searches. This is due to their terms and conditions however I am in the process of arguing that, why should their terms and services apply when they have done nothing for that money.
My seller's solicitors have been incredibly patient as they said they had sent the required paperwork to commence the searches 3 times with no communication or acknowledgement to either confirm receipt or to signpost to the correct inbox. I refuse to believe that this is their fault as my new solicitors received the paperwork within 48 hours of me switching solicitors and have started the searches.
Millennium operates under the umbrella of Ackroyd Legal and appears to take on clients to an unmanageable, chaotic extent, then outsourcing their work to other firms all operating under Ackroyd Legal. The pricing is used to entice you in but there is a reason it is so cheap. It is a bottom of the barrel service. They don't care about client deadlines, it's a matter of as and when they get to your case. They will not chase for things, they will not communicate with you, you have to chase them for the bare minimum and as a first time property buyer that is infuriating.
This entire ordeal has been mentally taxing and, having had my complaints been brought to the attention of a manager, Connor McGrath at Millennium, I am being ignored yet again. I feel that I have been patient enough, holding off on reviewing Millennium's disservice until I could judge the quality of their outcome but it is clear that they will not deliver on that either so now I will be escalating my complaint to the Legal Ombudsman.
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Matthew
Collected on:
Zero communication - this firm is so far behind the times for customer
Zero communication - impossible to get hold of over the phone or via email - i'm not sure what this firms business model is - its certainly not based on customer retention or word of mouth. They are the single worst conveyencying company i have dealt with. Missed deadlines, i have incured costs from their delays.
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Emiliano Menchaca
Collected on:
THE BEST CRYPTO RECOVERY AGENCY
Having retired after a fulfilling career as a lecturer, I never imagined that I would become the target of a cryptocurrency scam. Yet, life often takes unexpected turns, and this experience became a painful but unforgettable lesson in the dangers of the digital world. I had invested in a cryptocurrency trading platform that promised extraordinarily high returns. At first, everything seemed legitimate. The platform was easy to navigate, and customer support was responsive and professional. The allure of rapid profits clouded my judgment, and I overlooked some initial warning signs. As time went on, however, I began to notice troubling issues. The platform’s fees were disproportionately high, and the process for withdrawing funds became increasingly complicated and opaque. Despite these red flags, I chose to trust the system, convinced that the investment would eventually pay off. That trust was shattered when I attempted to transfer my funds, only to discover that the platform had disappeared, taking my money with it. The realization that I had been scammed was devastating. A significant portion of my retirement savings was gone, and I felt as though I had failed not only myself but also my family, who relied on me for financial security. Though heartbroken and shaken, I refused to give up. I turned to online research, determined to find a way to recover my lost funds. I spent countless hours reading about others who had fallen victim to similar scams and seeking any advice or solutions that might help. It was during this search that I came across CORE ASSET INC , a service that specializes in assisting victims of online fraud. Desperate but hopeful, I decided to reach out, unsure of what to expect. Working with CORE ASSET INC has been a long and challenging process, but it has also been a crucial step toward regaining control over my situation. While I know I can never fully undo the loss, the experience has taught me valuable lessons about the importance of vigilance in the digital age. I’ve learned to be far more cautious with my investments and to question offers that seem too good to be true. Most importantly, I’ve learned that even in the face of hardship, there is always an opportunity to learn, adapt, and seek help when needed. CORE ASSET INC saved me from my worst nightmare and I was able to get back my lost investment funds which can be equally possible in your own case, the road to recover back from scammers is a battle with the unknown and requires unique skills with top notch professionals to get back whatever you have lost to these con artists ravaging the Internet destroying people's. CORE ASSET INC kept to their word from the onset that my funds will be recovered, I am eternally grateful for their actions and commitment to fighting fraud. Sharing my experience with these amazing and trustworthy people recovering back my lost funds is in purpose of creating awareness for others like me out there seeking retrieval of their lost funds, they changed my story after facing the darkest moments of my life.
Having a recovery service committed to helping victims of online fraud is a wake up call and a sign that there are still good people in this world. Letting "COREASSETINC @ Gmail.com/Telegram: @ COREASSETINC" handle your recovery case is the best possible way of recovering your scam funds.
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Gareth
Collected on:
Superb team, highly recommended!
Alima Kamara made selling our house such a smooth experience. She was always quick to reply, no matter how small or silly the question, and kept us reassured throughout the process. I wouldn’t hesitate to recommend her and Ackroyd Legal to anyone selling their property!
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Katerina
Collected on:
Professional team and incredible support
I would like to thank you for your support. Ackroyd Legal’s team, led by Stephen Mulonso, did an amazing job handling my 8-day auction in Chelsea, South West London. Stephen kept everything on track, updated me at every stage, and made a stressful process much easier for everyone involved. Fantastic service!
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David
Collected on:
Conveyancing Team was excellent
Alka Sharma from Ackroyd Legal’s Conveyancing Team was excellent. She was so responsive, explained everything clearly, and always kept us in the loop. Her knowledge and attention to detail made the process easy. I’d definitely recommend her to anyone needing conveyancing support.
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Ben
Collected on:
Just 10 days
Matthew Elash and the team at Ackroyd Legal did an excellent job managing my property auction in Chelsea, South West London. They completed the entire process, from start to finish, in just 10 days. Everything went smoothly, and I’ll definitely be turning to them again in the future!
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