0151 443 6121
At First Legal Solicitors our goal is to ensure that our clients receive a first-class service from the initial enquiry to the completion of their claim. Our lawyers have the experience and knowledge to ensure that each of our clients receive specialist & effective legal advice. We offer our clients a “no win no fee” service so that they can be confident that there are no hidden fees or unexpected costs. Our clients are our priority, and our lawyers will guide you through every step of the process to ensure that you receive the support you need to obtain the result you deserve. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of First Legal Solicitors Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using First Legal Solicitors Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used First Legal Solicitors Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how First Legal Solicitors Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used First Legal Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how First Legal Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that First Legal Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Juliet
Collected on:
Really helpful and have given me advice to deal with my housing and I am thankful for their services.
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Nicola
Collected on:
Stacey was fantastic from start to finish, a brilliant advocate for me and my family. I now have the repairs done after a very long time. I honestly can't thank Stacey enough, I would definitely recommend this company. Thank you for all your hard work.
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Merve
Collected on:
Not good not happy at all with service was not happy communication took too long
A representative from First Legal Solicitors Ltd responded to this review on 23 June, 2025:
Dear Merve, Thank you for your feedback. We’re sorry to hear that the communication and service did not meet your expectations. We appreciate you sharing your experience and will work on improving our response times. Best regards, First Legal Solicitors
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Nicola
Collected on:
Luke was really helpful, nothing was too much to ask!
A representative from First Legal Solicitors Ltd responded to this review on 20 June, 2025:
Dear Nicola, Thank you for your kind words. We’re glad Luke was helpful and attentive to your needs. Best regards, First Legal Solicitors
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Jaroslava
Collected on:
Lovely solicitors helped me with my situation and problem would recommended highly
A representative from First Legal Solicitors Ltd responded to this review on 19 June, 2025:
Dear Jaroslava, Thank you for your kind feedback. We’re glad we could assist you and truly appreciate your recommendation. Best regards, First Legal Solicitors
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Kevin
Collected on:
When you don’t own your home and you are a tenant your nightmare is never ending when clarion happens to be your landlord so that is my situation I will be forever grateful for the time and patience that your department gave me and I can’t thank you all enough for helping me but the nightmare continues..
A representative from First Legal Solicitors Ltd responded to this review on 16 June, 2025:
Thank you for sharing your experience, Kevin. We’re truly sorry to hear about the ongoing difficulties you’re facing as a tenant. We’re glad our team could provide you with support and patience during this challenging time. Please know we’re here to help as much as we can, and don’t hesitate to reach out if you need further assistance.
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This review has been left by a verified client who used First Legal Solicitors Ltd.
Alicia
Collected on:
Luke took over my case and was very professional throughout. He was very knowledgeable and answered all questions/queries thoroughly and efficiently.
A representative from First Legal Solicitors Ltd responded to this review on 16 June, 2025:
Thank you for your kind feedback, Alicia. We're glad Luke handled your case professionally and was able to answer all your questions thoroughly.
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Paige
Collected on:
The solicitors where rapid at there response and had excellent communication throughout the process .
A representative from First Legal Solicitors Ltd responded to this review on 11 June, 2025:
Thank you for your feedback, Paige. We're glad to hear our team was quick to respond and communicated clearly throughout. We appreciate your kind words.
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This review has been left by a verified client who used First Legal Solicitors Ltd.
Anonymous
Collected on:
Very concern .they talk you through step by step.and what to expect.
A representative from First Legal Solicitors Ltd responded to this review on 09 June, 2025:
Thank you for your feedback! We’re glad to hear that you felt well supported and guided through every step of the process. Providing clear explanations and setting expectations is very important to us.
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Verified review
This review has been left by a verified client who used First Legal Solicitors Ltd.
Matter Type:
Housing Disrepair
Anonymous
Collected on:
My experience was really Good I was kept under to date with the status of my case. I also found it easy to forward supporting documents to them, professional and helpful also easy to understand
A representative from First Legal Solicitors Ltd responded to this review on 05 June, 2025:
Thank you for your great feedback! We're glad to hear you had a positive experience and found the process clear and straightforward. It's wonderful to know our team was professional, helpful, and kept you well informed throughout.
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Steve
Collected on:
The director of First Legal Solicitors, Jennifer Shaw, has been involved with ten companies over the past eight years, nine of which have since dissolved. Most notably, her previous company, Pure Legal, is currently under investigation by the Solicitors Regulation Authority (SRA). Concerns have been raised regarding the firm’s commitment to client interests, particularly in relation to its “no win, no fee” practices, which appear to prioritise profit over genuine legal support. Based on this history, there is growing skepticism about the long-term stability of First Legal Solicitors. This company with probably fold within 12 to 24 months—potentially leaving clients without recourse.
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Jacqui
Collected on:
Easy to deal with kept me informed with updates v2ery friendly and helpful and thanks to them my case was sorted and got the result I wanted
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Tommy
Collected on:
Great, helpful and friendly
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Ru
Collected on:
Aileen my agent was amazing.
Outcome was not brilliant but satisfactory
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yvette
Collected on:
Been so helpful and efficient, first class 🙌 been waiting 4years for my issues to be resolved with social housing , 11weeks with first legal and they are now recognising repairs need to be done and are starting to book me in , I recommend this company to anyone having problems with your housing repairs with social housing.
Couldn't be more thankful 🙏
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At First Legal Solicitors our goal is to ensure that our clients receive a first-class service from the initial enquiry to the completion of their claim. Our lawyers have the experience and knowledge to ensure that each of our clients receive specialist & effective legal advice. We offer our clients a “no win no fee” service so that they can be confident that there are no hidden fees or unexpected costs. Our clients are our priority, and our lawyers will guide you through every step of the process to ensure that you receive the support you need to obtain the result you deserve.
