
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Service was fantastic
Jo and all the team were excellent. We moved house within 5 weeks and their service was fantastic.
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01604 828282
Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business. Read more...
Franklins Solicitors LLP
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Franklins Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Franklins Solicitors LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Franklins Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Franklins Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Franklins Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Jo and all the team were excellent. We moved house within 5 weeks and their service was fantastic.
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Anonymous
Collected on:
Great service, very helpful and friendly. would definitely use again.
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Anonymous
Collected on:
Thank you for the kind words and thanks again for all the help. I wouldn’t have been able to get such a positive conclusion to this situation without you!
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Anonymous
Collected on:
We used the Charity Link Will Month donating to Cynthia Spencer. We received the same level of support as if we were paying. We have used Franklins for house moves and my parents Wills, always very happy.
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Anonymous
Collected on:
Level of service entirely satisfactory, indeed excellent in every way.
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Anonymous
Collected on:
Can not improve on perfection.
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Anonymous
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Keep doing what you are doing because you do it well.
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Anonymous
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The experience I received was flawless so I can’t offer any constructive criticism
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Matter Type:
UK Employment Laws
Anonymous
Collected on:
I have been really impressed with the employment law updates you have provided the BFA. Your advice has been prompt, articulate, straightforward to understand and practical to implement. Thank you very much indeed you have been of enormous help to me managing my business over the past two weeks.
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Anonymous
Collected on:
Very good service.
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Zabelle
Collected on:
Very pleased with the way Caroline Collins from Lee Holmes team dealt with the sale of my mother's house. Always on hand to help with questions. We used Franklins as my husband used them over 20 years ago for the sale of his house and has a good service. Would definitely recommend and use again in the future
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Sam
Collected on:
Exceptional Service
Sara Marshall and her team at Franklins Solicitors LLP recently supported me through a legal process. Sara was professional, incredibly knowledgeable, and this, combined with her warmth and empathy, made me feel extremely comfortable and confident that my best interests were at the heart of our conversations.
Explanations were clear and easy to understand, and both she and the team communicated promptly and effectively. I would highly recommend Franklins Solicitors and especially Sara.
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Tom
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Fantastic help from all involved. Welcoming, adaptable, and professional. Helped with a settlement agreement which was dealt with smoothly and without issues.
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Wyatt
Collected on:
Georgia, Mohibul and the whole team were brilliant dealing with our purchase of a property as first time buyers. Not knowing what to except, we had clear updates throughout the process and everyone we spoke to couldn't have been friendler and happier to help with even the smalles queistions. 100% recommend!
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MattMoz
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In general a positive experience but with some minor points of improvement.
I used Franklin's as the conveyancer for the sale of my property. When comparing price vs what is offered, Franklin's were very competitive. The only less expensive options I found were online only companies and I chose Franklin's due to the fact that they had a local office in case I needed to go in for any reason (note - I didn't need to other than to drop off the signed contract).
Total length of time from agreement to use Franklin's to completion of house sale was 4 months (2 days less). Considering I was told by my estate agent that it could take anywhere up to 5 months, I'm personally ok with this timescale. To be clear, this timescale included delays on the buyers solicitors, so there are always delays when relying on prompt replies from all involved.
In general I found Franklin's to be competent and replied when absolutely needed, however I think that you would always want MORE contact so that you know where you are in the overall process. For the amount I was paying however, I do believe I received a very good service.
Small points of improvement would be:
1) Every email being signed "Solicitors Name's Team". This means on every email communication I have no idea who I am dealing with. Is it the solicitor who's name I have been given or is it a member of their team? When replying to emails I always felt I had to write "hi team" as I had no idea who to address it to! Small point but I believe easily fixed to make the client feel like they have a (or multiple) personal contact.
2) Occasional email "nudges" were needed for me to feel like the process was being moved along. There was one instance in particular where I was asked a question and I responded in 10 minutes. A week later myself and the estate agent emailed and it gave the impression that the Solicitor acted on that email only then (a week later). Ideally better communication is needed in terms of process updates which would completely remove the need for the buyer / estate agent to chase for updates. I do understand that they likely have a large number of projects ongoing at any time so there will be a lot of juggling involved.
All in all though, a good service and good price. I would recommend Franklin's for someone selling their home but also advise that they make sure that they are prompt is giving information to the solicitors and proactive in chasing for updates.
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In choosing Franklins you are selecting one of the most technologically advanced solicitors in the country backed by over 30 years of experience. Franklins was set up by Michael Franklin and Keith Wyld in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton employing 100 staff. We are one of the most highly quality-assured firms in the regions having achieved accreditation to ISO 9001. We have also achieved the award of the Law Society quality accreditation, Lexcel. These nationally and internationally recognised quality marks indicate the extent of our commitment to providing a first class service to you and set us apart from the vast majority of other law firms and legal services providers. As a result of our hard work we regularly receive thank you letters, repeat business and referrals from our thousands of satisfied clients. We are a firm who will always provide you with both a friendly and efficient service and pride ourselves on our reputation as a firm of solicitors who put our clients first. We would be delighted for you to become a new client of ours. Please contact us for anything we can help you with by completing our online “contact us” form. Mission Statement Franklins Solicitors set their own standards above and beyond what is expected in the legal profession. Excellence is not an exception but routine in dealing with every client and their individual needs