Burnett Barker Solicitors Limited

01284 701131

Burnett Barker Solicitors is a well-established local Bury St Edmunds firm, providing affordable expert legal advice in straightforward language since 1979. Our specialist lawyers and support staff offer a wide range of legal services on personal and business matters. We offer initial legal advice for a low-cost fixed fee, free consultations in some areas of law, and special fee arrangements. When you appoint us, you will find that we are upfront and honest about the options available, our progress and our fees. Read more...

Address
Collingwood House
20 Whiting Street
Bury Saint Edmunds
Suffolk
IP33 1NX
01284 701131
www.burnettbarker.co.uk

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Accreditations

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Available lawyers at Burnett Barker Solicitors Limited

Katy Raven

Henrietta Brett

Miranda Mortlock

Priscilla Ivory

Paul Herbert

Joanne Matthews

Rania Clarke

Melanie Stafford

How Burnett Barker Solicitors Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Burnett Barker Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Burnett Barker Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 4%

About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 99%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Burnett Barker Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Burnett Barker Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%

No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Burnett Barker Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 3

223rd / 4507

Company & Commercial

2nd / 5

262nd / 4288

Housing & Property

3rd / 5

327th / 4212

Family Law

2nd / 4

314th / 3816

Wills, Trusts & Probate

3rd / 5

177th / 3466

Commercial Property

3rd / 5

435th / 3276

Employment

4th / 4

333rd / 3058

Money & Tax

3rd / 5

250th / 1831

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

266
Very Good

14
Average

2
Poor

0
Awful

4

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Jane

June 05, 2025

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Collected on:

Probate and Wills

Professional service and retaining to do conveyancing

Lawyer named in this review:
Henrietta Brett

Henrietta Brett

A representative from Burnett Barker Solicitors Limited responded to this review on 09 June, 2025:

Hi Jane. Thank you for your feedback. We’re glad to hear you were satisfied with our professional service and have chosen to retain us for your conveyancing needs. We look forward to assisting you throughout the process and are here to support you every step of the way.

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Verified review

Susan

May 30, 2025

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Collected on:

Sale of my late parents property

The conveyancing team handled the sale of the property in a professional and respectful manner. Katy was able to deal with the majority of the buyers solicitors enquiries on our behalf as we were Executors and could not have known the answers, making the process less stressful.
I would be happy to use Burnett Barker in the future and would recommend them to others.

A representative from Burnett Barker Solicitors Limited responded to this review on 02 June, 2025:

Thank you for your thoughtful feedback, Susan. We're pleased to hear that Katy and the conveyancing team handled your property sale professionally and made the process less stressful for you as Executors. Your recommendation means a lot, and we’d be happy to assist you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Margaret

May 17, 2025

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Collected on:

Probate Application

Most helpful. This Probate Application was done quickly and efficiently and I would highly recommend this Solicitor - Henrietta Brett is so easy to deal with.

Lawyer named in this review:
Henrietta Brett

Henrietta Brett

A representative from Burnett Barker Solicitors Limited responded to this review on 19 May, 2025:

Thank you for your kind words, Margaret. We're glad Henrietta provided efficient and helpful service—your recommendation means a lot.

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Consumer

Matter Type:

Litigation Law

Rocco

May 16, 2025

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PAUL HERBERT - YOU NEED LOOK NO FURTHER FOR A SOLICITOR

Hi all,
Im compelled to put pen to paper regarding my experience with Burnett Barker.
I have been so impressed with ALL members of the team that I have been in contact with, Receptionist, Hattie and Paul.
A real credit to the industry, exceptional, professional service from word go,
many other practices could learn a huge amount form the way Burnett Barker approach their clients and conduct business, they clearly have some of the BEST people working for them.
I arranged a 1 hr telephone consultation with Mr Paul Herbert regarding a
Litigation matter.
Paul showed, understanding, empathy, approachability with exceptional standard and knowledge, Paul then went on to explain options & the process involved in very clear language.
I can not thank you enough. An extremely satisfied client.
LOOK NO FURTHER FOR A SOLICITOR - PAUL HERBERT OF BURNETT BARKER.
Rocco Sciaraffa.

Lawyer named in this review:
Paul Herbert

Paul Herbert

A representative from Burnett Barker Solicitors Limited responded to this review on 19 May, 2025:

Thank you, Rocco, for your wonderful feedback. We’re thrilled Paul, Hattie, and the entire team provided exceptional, professional, and supportive service. Your kind words mean a lot to us!

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Verified review

Paul

May 15, 2025

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Professional Service

My case was handled with professional service. I was kept informed throughout. Would use Melanie again if needed.

Lawyer named in this review:
Melanie Stafford

Melanie Stafford

A representative from Burnett Barker Solicitors Limited responded to this review on 16 May, 2025:

Thank you for your feedback, Paul. We’re pleased Melanie provided professional service and kept you informed. We look forward to assisting you again if needed.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Trevor

May 13, 2025

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House sale and purchase

The only negative was how difficult it was to contact by phone. Always went to an answerphone. Otherwise, pretty good.

Lawyer named in this review:
Miranda Mortlock

Miranda Mortlock

A representative from Burnett Barker Solicitors Limited responded to this review on 15 May, 2025:

Thank you for your feedback, Trevor. We’re glad you were satisfied overall and appreciate your note about phone access—we’ll work on improving that.

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Verified review

Kerry

May 05, 2025

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Good experience

I had a friendly and approachable experience, very informative but kept the communication to a minimum which keeps the cost down but also quick to answer any queries I had sent by email.

Lawyer named in this review:
Henrietta Brett

Henrietta Brett

A representative from Burnett Barker Solicitors Limited responded to this review on 06 May, 2025:

Hi Kerry. Thank you for your feedback! We’re so glad to hear that your experience was friendly, informative, and cost-effective. We strive to provide efficient communication while keeping things straightforward, and we’re happy that we could meet your expectations. If you have any further questions in the future, don’t hesitate to reach out!

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Verified review

Rachel

May 01, 2025

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Collected on:

Divorce and financial order

Joanne was very helpful and explained everything in an easy to understand way. I appreciated her objective support at a difficult time. Laura was helpful and prompt with any queries I had. Thank you both.

Lawyer named in this review:
Joanne Matthews

Joanne Matthews

A representative from Burnett Barker Solicitors Limited responded to this review on 06 May, 2025:

Thank you for your kind feedback, Rachel. We’re so glad to hear that Joanne was able to provide clear and supportive guidance during a difficult time, and that Laura was quick and helpful with any queries you had. We truly appreciate your trust in us.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Anonymous

March 26, 2025

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Collected on:

Updating my Will

Thoroughly professional and super helpful. All achieved without any hiccups. Thank you.

A representative from Burnett Barker Solicitors Limited responded to this review on 27 March, 2025:

Thank you for your feedback. We're glad to hear that your Will update went smoothly and professionally. We appreciate your kind words.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Karen

March 03, 2025

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Collected on:

Advice and preparing Will

From start to finish I found Burnett Barker solicitors and Henrietta Brett very professional, yet friendly and approachable. Henrietta advised me about preparing my Will in an easy to understand and straightforward manner, giving sensible and honest legal advice. I felt comfortable asking questions. It was a smooth and painless process and I was kept fully informed of each stage as the Will progressed. I was advised of the cost from the outset. I would definitely use Burnett Barker again and have no hesitation in recommending them.

A representative from Burnett Barker Solicitors Limited responded to this review on 04 March, 2025:

Thank you for your thoughtful review, Karen. We're so pleased to hear that Henrietta provided professional, clear, and friendly guidance throughout the wills process. We truly appreciate your recommendation.

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Reviews collected from

June 12, 2025

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A client

First time I have had to use Solicitors other than buying a house. They where the only ones not fully booked after covid times. More interested in making money out of a vulnerable person after relationship breakup. Forever having to repeat the whole situation again every time i contacted them despite them having a file with everything they need there. Very draining to deal with. Got charged for just making an enquirys over the phone. Very cold people to deal with and trying to get help whilst dealing with many other things felt like receiving a fine whilst asking for help rather than feeling like I am using a service and have options to chose from. They like to spin you in circles and keep charging for ridiculous things like taking notes when they clearly have not got time to look at a persons file. Had enough after I had got past the worst of it and realised what they where doing complained and ditched them. Wish I could claim back all the wasted time and money spent there. Better spent on my son.

A representative from Burnett Barker Solicitors Limited responded to this review on 12 June, 2025:

Thank you for sharing your feedback. We are sorry to hear about your experience and the challenges you faced during a difficult time. We’re dedicated to providing a supportive and understanding service to all our clients, and it is saddening to learn that you feel we fell short. Where we have not been able to contact a client for a while it is sometimes necessary for us to ask for an update on their situation so that we do not take things for granted and can provide more relevant advice, but we understand that doing so can be frustrating. We regret that you felt the charges were unreasonable. We set out our fees in advance and agree them with clients before proceeding, and then provide regular updates on fees, to ensure transparency. We have reviewed our complaints records and cannot find any record of a complaint along the lines you mention. We take all feedback seriously and are committed to addressing any concerns promptly. We would like to review your case and invite you to please contact us at [email protected] so that we can address your concerns more thoroughly. Thank you once again for your feedback.

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Michael

June 05, 2025

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Michael

Waste of time - go elsewhere. They quoted me for some urgent work I needed which I accepted. They then ignored me for over a week and finally after multiple chasers and emails I got hold of them and they said they could no longer help because they're at capacity. What a waste of time.

A representative from Burnett Barker Solicitors Limited responded to this review on 12 June, 2025:

We are sorry to hear about your experience. We understand that you had already informed us that you did not wish to instruct us. However, we regret that you felt our communication about this was lacking. It appears there was a misunderstanding in this instance and we apologise for any inconvenience this may have caused.

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Clarice

March 25, 2025

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Clarice

Very helpful team especially Karen and Katy. Well recommended.

A representative from Burnett Barker Solicitors Limited responded to this review on 12 June, 2025:

Thank you for your kind words and recommendation! We are delighted to hear that you found our team, especially Karen and Katy, very helpful. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

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Jonathan

January 21, 2025

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Jonathan

I submitted a request on their website and no one came back to me. Another company did and I went with them.

A representative from Burnett Barker Solicitors Limited responded to this review on 23 January, 2025:

I'm very sorry to hear this Jonathan. I understand that our team have since been in touch and you are now discussing us potentially being able to help you with your issue. I have also taken a look at our process to see why we didn't get back to you sooner and have made some changes to that to avoid the issue in the future. Daryl Griffiths, CEO.

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David

January 15, 2025

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David

Cannot recommend the wills and probate team highly enough, looked after my elderly mother and reasonably priced compared to others in the town.

A representative from Burnett Barker Solicitors Limited responded to this review on 12 June, 2025:

Thank you for your wonderful review! We're delighted our Wills and Probate team were able to assist your elderly mother, and that you found our services reasonably priced. Your recommendation means a lot. If you need further assistance, please just get in touch - we're here to help!

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