
Ann
Collected on:
Very disappointing
Incompetent! We were not informed of the merger with Mezzle on 1st March 2024, we were not informed that the Hadleigh office, whom we had delt with since 1983, was closing in November 2024. We were not informed that the storage of our house deeds had been transferred to Mezzel from the Gotelee Ipswich office. We were also not informed by Gotelee that our wills had been transferred to Right Legal in Derby. According to the Mezzle website, Right Legal were supposed to inform us of the transfer on 1st September 2024, which they failed to do. Gotelee failed to reply to a letter sent on December 18th. Over a period of several weeks, earlier this year, it took 4 phone calls, with messages left with a member of staff each time, before I had a reply. It took 3 months to return all our documentation to us. We are not an isolated case as I personally know of several other clients who also found themselves in exactly the same situation.
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