Terrible experience selling my property through Melia Mumford. I was placed with them when I signed up with Lifetime Legal. Interestingly, Lifetime Legal and Romans estate agents get almost £1000 in finders fees. My sale took over six months to complete. No chain, first time buyer and fairly straight forward. Finally completed on the same day that the buyers mortgage offer was due to expire. Needlessly stressful. I had to bypass my solicitor, obtain management packs myself, and send them to the estate agent to forward to the buyers solicitor. (A Fire Risk Assessment was not included with the management pack and this did cause delays - not Melia Mumford’s fault). My solicitor was not available to speak on the phone and failed return messages. Emails took forever to answer many were never answered. I was not kept up to date throughout. Melia Mumford only started to respond promptly once I had made a formal complaint. I was given the wrong completion date - emailed late in the evening to say exchange and completion the next day - it did not happen until the day after that. I was told the estate agent gave the wrong date.
Customer service did improve once I had made a formal complaint to the senior partner Alan Tulip. Unfortunately, he failed to follow his own company’s complaints policy - to arrange a meeting to discuss the complaint within 14 days. I had to send multiple messages about my complaint before eventually being offered a reduction in fees. No meeting was ever offered.
I get the feeling that this company are unable to deal with the number of clients they take on. I would certainly not recommend Melia Mumford.
Since posting my complaint I have been given more information about the cause of early delays (buyer changed named solicitor, but stayed with the same firm, in May). If this caused delays I should have been told at the time, or when I made my complaint