Muve Conveyancing

Using Muve was one of the most stressful decisions I have ever made. Because of their delays and incompetence I had to stay on a lender’s standard variable rate for a full year. That alone cost me over £4000 in extra interest.

The entire process took more than 15 months. It should have taken a few. Muve made constant mistakes, submitted incorrect paperwork multiple times, included spelling errors, wrong names, and ignored key information I had already sent them.

Most of the work is clearly done outside the UK. Communication was slow, vague, and often wrong. I had to do the chasing at every stage. When something went wrong they blamed my broker, the lender, or Help to Buy instead of taking any responsibility.

After all of this they offered me £500 in compensation. That barely scratches the surface of what their handling cost me.

Muve might look cheap up front but you will absolutely pay for it later. In money, time, and stress. Avoid them.

I am very suspicious of the rating of Muve on here. Everything I read online is negative, and Habito have even stopped recommending them to clients.

They took a deposit of £280 at the start of the instruction. A week later I withdrew from the transaction. The only costs incurred were £24 (ID checks and land registry docs). Yet they took all of my deposit refunding me £10. They did no conveyancing work.

From start to finish, my experience with MUVE has been marked by incompetence and a clear inability to carry out even basic tasks.

First, there was a delay because MUVE claimed they had not received the solicitor’s copy of my mortgage offer. The online portal showed that they had “chased it,” but still nothing had been received. Rishan Lantra informed me that the process could not continue without this document.

I decided to call my mortgage provider myself, enduring a long queue to speak to an advisor. The advisor was surprised by MUVE’s claim—it turned out the mortgage offer had been sitting in the mortgage provider's online portal the whole time. He also mentioned that all conveyancers are fully aware of how to access it, and expressed concern that MUVE didn’t seem to know this.

Next came further delays when MUVE's portal showed messages like:
‘Varushini Jayakumar Conveyancer changed to Piumi Jayasinghe’
‘Mithrika Ekanayake Conveyancer changed to Kasuni Hapuarachchi’
It appeared that no one was actively working on my case for an extended period.

I’m purchasing a freehold property, which happens to have a management company involved—presumably due to a shared car park. Rishan Lantra told me there was a delay because the management pack hadn’t been received from the seller’s solicitor. After waiting over a week, I contacted the management company myself and was told it had already been sent. I then emailed the seller’s solicitor, who confirmed the same and even forwarded me the original email sent to Rishan Lantra, with the correct address clearly visible.

When I confronted Rishan about this, he claimed he hadn’t received the email because it was addressed to a different conveyancer. I did not feel they were transparent with me.

The delays continued when Kasuni Hapuarachchi raised enquiries about the management pack—specifically regarding a Fire Risk Assessment that noted several high-severity risks. However, this document related to a block of flats, not the freehold house I was purchasing. I am not a conveyancing expert, but I noticed the mismatch immediately upon opening the document.

Communication throughout has been poor. I have had to chase constantly for updates and double-check that tasks were actually being done.

Even the footer of their emails is incorrectly sized, stretching the text out of proportion. It may sound minor, but it reflects a wider issue—they seem to struggle with even the simplest things.

In my opinion, MUVE is not capable of delivering the basic level of service required for conveyancing. Based on my experience, I would strongly advise against using this company.

My experience with Muve Conveyancing was a nightmare from start to finish. Their lack of communication and transparency was appalling and they continuously failed in their duty to inform me about crucial aspects of my transaction.

As a first-time buyer, I was left in the dark about additional charges amounting to nearly double their original quote— which they disclosed only at the last minute when I was pushing for exchange and I had no choice but to proceed.

Amongst all the charges, I was extra for landlord deeds, extra search which equate to £600 and they didn't tell me until the day of completion. All i was told is either i pay the money or transaction will not be completed. They literally held me hostage. They are not honest the lady Amana and Brian pretending to be all nice at the start and as soon as you commit your are trapped

I encountered repeated delays, contradictory updates, and a shocking lack of professionalism. I raised a formal complaint which provided no resolution or clear answer to my concerns and I found myself having to repeat the same points over and over again. I will now be escalating this to the ombudsman. it feels like you speaking to a robot as they repeat things over and over

I would absolutely avoid Muve solicitors and do not let estate agents pressure you into picking them. I paid a huge sum for extremely subpar service. All I will say is please do not make the same mistake I did, do your research and go with a proper law firm

Overall good service. Diyuni and Shannal were very accommodating and helpful.