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How Richard Reed Ltd Compares

Value for money

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Richard Reed Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Richard Reed Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 6%
About Right 91%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Richard Reed Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Richard Reed Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 97%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Richard Reed Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Richard Reed Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%
No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Richard Reed Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    539
  • Very Good

    42
  • Average

    4
  • Poor

    3
  • Awful

    17

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Keith

Verified review

This review has been left by a verified client who used Richard Reed Ltd.

Keith

June 24, 2025

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A first-rate experience at Richard Reed Solicitors setting up my Will

I spent some time researching for a suitable provider of Will writing and Probate services and am delighted to have come across Richard Reed Solicitors. I can only express my satisfaction and gratitude with the service I received. I had put off for some time what I thought would be a difficult and daunting task but at the initial telephone discussion I had with solicitor, Jonny Cochayne, I was put at ease and dealt with in a very welcoming, professional but friendly, relaxed manner. This continued throughout the process. I felt a valued customer. Jonny thoroughly explained, listened, answered my questions and dealt with everything efficiently including some alterations. He fully checked my wishes were accurately recorded and that I was comfortable to sign-off the prepared document. I’d also like to mention the pleasant and friendly welcome from the receptionist when I called into the office. This added to the overall positive experience giving me ino hesitation with the 5-star rating. Thank You.

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Leslie

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This review has been left by a verified client who used Richard Reed Ltd.

Leslie

June 19, 2025

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Excellent service

Annalise was very friendly and professional she provided an excellent service in helping us complete our wills . All reception staff were very welcoming and friendly. A very caring company would recommend to all our friends. Reasonably priced for excellent care

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Derek

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This review has been left by a verified client who used Richard Reed Ltd.

Derek

June 17, 2025

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Purchase of freehold

The team were informative and very supportive ensuring our understanding of the process

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Gillian

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This review has been left by a verified client who used Richard Reed Ltd.

Gillian

June 12, 2025

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Excellent service

Ian was always helpful if needing anything explained

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Brian

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This review has been left by a verified client who used Richard Reed Ltd.

Brian

June 11, 2025

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EXCELLENT

All who dealt with my mortgage , from start to finish , (everyone involved ) excellent service

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Julciléia

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This review has been left by a verified client who used Richard Reed Ltd.

Julciléia

June 10, 2025

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Great service

Excellent service! Clear advice, great communication and it was pleasure to deal with Matthew.

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Kate

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This review has been left by a verified client who used Richard Reed Ltd.

Matter Type:

Purchase and Sale Of Commercial Property

Kate

June 10, 2025

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Richard Reed

Myself and my partner used Richard Reed as our solicitors for the purchase of our first home. We had the pleasure of meeting Nicola who made our experience reassuring and enjoyable. Nothing was ever too much and Nicola would always reply to emails and phone calls very swiftly and resolve any issues we had. Nicola would keep us updated at all times which I feel is very comforting and essential during the process of buying a property, it makes all the difference.

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Craig Manson

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This review has been left by a verified client who used Richard Reed Ltd.

Matter Type:

Landlord and tenant

Craig Manson

June 07, 2025

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Property dispute

Good and clear advice. Answered the questions quickly. And did the best they could

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Derek

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This review has been left by a verified client who used Richard Reed Ltd.

Derek

June 07, 2025

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Wills and power of attorney

An excellent personal service each step of process fully explained.

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Anonymous

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This review has been left by a verified client who used Richard Reed Ltd.

Anonymous

June 06, 2025

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Excellent

I can’t thank Matthew enough for the support and guidance he provided during an incredibly difficult time. From the moment I first reached out, he was professional and understanding.
He handled my non-molestation order with sensitivity and efficiency, always keeping me informed and making sure I felt empowered and protected throughout the process. His knowledge of the law and calm reassurance helped me feel more in control when everything felt overwhelming.
I truly felt heard and supported every step of the way. I would highly recommend Matthew to anyone going through a difficult family situation—they not only fight for your rights but treat you with genuine care and respect.
Thank you For everything Matthew

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Reviews collected from

Tanya

Tanya

May 26, 2025

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Tanya

very good solicitors amy orange is amazing

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Drewcorleone

Drewcorleone

February 27, 2025

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Drewcorleone

Review of Services

I am writing to share my experience with Richard Reed, which I found to be unsatisfactory due to several factors that significantly impacted the overall process.

The duration of the transaction was prolonged, primarily attributed to what I can only describe as a lackluster approach from the team. Communication was poor, particularly in navigating the complexities of working with a young, first-time buyer. This lack of support was disappointing, especially given the importance of empathy and understanding in such situations.

Throughout the process, I felt that there was a noticeable absence of compassion or empathy, which are essential qualities in customer service. Instead, I encountered numerous excuses that shifted blame away from the team, rather than taking responsibility for the delays and frustrations experienced.

Additionally, I found the handling of my concerns to be unprofessional. When I expressed my frustration, the response was to threaten to terminate our conversation, rather than addressing the issues at hand. This reaction seemed disproportionate and indicative of a thin-skinned approach, which is surprising for a team in this industry.

Given my experience, I would advise potential clients to reconsider using Richard Reed. The lack of effective communication, empathy, and professionalism in handling customer concerns has left me with little confidence in their services.

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Lori

Matter Type:

Residential Conveyancing

Lori

February 14, 2025

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Lori

As a first time buyer, it can feel quite daunting when the house buying process starts. Nicola and Joanne have been nothing but fantastic. They made the buying process so hassle free and their communication was excellent - cannot fault them one bit!

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Brian

Matter Type:

Residential Conveyancing

Brian

February 06, 2025

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Brian

Best solicitors in Sunderland

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Veronica

Matter Type:

Commercial Law

Veronica

January 30, 2025

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Veronica

Very professional and efficient service.

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Richard Reed Ltd are accredited by

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About this branch

Description

As a well-known and reputable law firm in Sunderland, Richard Reed Solicitors is recognised throughout Wearside and right across the North East for our dedication to the outstanding provision of legal services to both individual and commercial clients. We have a long and well-respected history, with Richard Reed himself establishing the business back in 1948. We are very proud of our heritage and it’s close to our hearts in everything we do. We have come a long way since 1948 and the firm has gone from strength to strength, year after year.

Practice areas

For You: Family Law Wills, Trusts & Probate Personal Disputes Residential Property Employment Law For Your Business: Corporate & Commercial Commercial Property Dispute Resolution Employment Law & HR

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Libel and Defamation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Malicious falsehood
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pay Issue
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Legal aid
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
  • Notary
    • Notary
  • Professional Negligence
    • Accountants
    • Architects
    • Barristers
    • Engineers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional Negligence
    • Professional Negligence law
    • Professional trustees
    • Surveyors
    • Tax consultants
    • Valuers
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • International
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Planning law
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Slander
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • Regulations
    • Health and Safety
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