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Legal advice for all aspects of personal and business life We all face challenges along life’s journey and that’s why our team are on hand with a wide range of legal solutions for both individuals and businesses. Combining our expert knowledge of the law with our down to earth, friendly approach, our team will work with you to find a resolution to your legal issue and will ensure the best possible outcome. Get in touch today to find out how we can help. Read more...
Also known as - RIchard Reed Solicitors
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Richard Reed Ltd on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Richard Reed Ltd. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Richard Reed Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Richard Reed Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Richard Reed Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Richard Reed Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Richard Reed Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Richard Reed Ltd.
Matter Type:
Landlord and tenant
Craig Manson
Collected on:
Good and clear advice. Answered the questions quickly. And did the best they could
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This review has been left by a verified client who used Richard Reed Ltd.
Derek
Collected on:
An excellent personal service each step of process fully explained.
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Verified review
This review has been left by a verified client who used Richard Reed Ltd.
Anonymous
Collected on:
I can’t thank Matthew enough for the support and guidance he provided during an incredibly difficult time. From the moment I first reached out, he was professional and understanding.
He handled my non-molestation order with sensitivity and efficiency, always keeping me informed and making sure I felt empowered and protected throughout the process. His knowledge of the law and calm reassurance helped me feel more in control when everything felt overwhelming.
I truly felt heard and supported every step of the way. I would highly recommend Matthew to anyone going through a difficult family situation—they not only fight for your rights but treat you with genuine care and respect.
Thank you For everything Matthew
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This review has been left by a verified client who used Richard Reed Ltd.
Gillian
Collected on:
On meeting the 1st time with the solicitor Jonny Cockayne I found him polite, approachable and very knowledgeable and explained all aspects in the process service. All the legal affairs where carried out professionally and I am pleased that my affairs have been carried out with great ease for myself.
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Verified review
This review has been left by a verified client who used Richard Reed Ltd.
Dr Kalesh Karunakaran
Collected on:
I feel incredibly fortunate to have had Matthew as my solicitor during what has been the most difficult and emotionally draining period of my life. From our very first conversation, I could tell he was not only highly capable but also someone I could trust. What stood out to me right away - and ultimately made me decide to instruct him - was the confidence and clarity with which he explained that he could represent me directly in court. As a capable Law graduate, he removed the need for a separate barrister, which gave me both practical and emotional reassurance.
Throughout the case, which involved a complex divorce and international elements, Matthew remained calm, professional, and highly responsive. I always felt he had my back, and his empathy and sound advice made all the difference.
I would wholeheartedly recommend Matthew to anyone seeking a knowledgeable and trustworthy solicitor - especially in complex family matters. His commitment to his clients is evident, and his approach is both human and razor-sharp.
A representative from Richard Reed Ltd responded to this review on 28 May, 2025:
Thank you so much for your kind words! We're delighted to hear that you had a positive experience. We're glad that we were able to support you through the process. Also your trust in our expertise means a lot to us, and we're always here to help whenever you need us in the future.
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This review has been left by a verified client who used Richard Reed Ltd.
Anonymous
Collected on:
Very helpful and efficient. Everything fully explained.
A representative from Richard Reed Ltd responded to this review on 28 May, 2025:
Thank you for your kind words and for taking the time to leave a review. We're glad to hear that we were able to support you. If you ever need assistance in the future, we’re always here to help.
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Verified review
This review has been left by a verified client who used Richard Reed Ltd.
Matter Type:
Redundancy
Steven Goldsmith
Collected on:
Kat and Hilder have been fantastic supporting me during a difficult time
Highly recommend
A representative from Richard Reed Ltd responded to this review on 27 May, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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This review has been left by a verified client who used Richard Reed Ltd.
Christine
Collected on:
Very Informative
A representative from Richard Reed Ltd responded to this review on 22 May, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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This review has been left by a verified client who used Richard Reed Ltd.
Judith
Collected on:
Following my husbands death I had no idea where to start with the seeming mountain of paperwork to be sorted. Visited Annaliese at R Reeds and came away from that feeling so relieved that I could at least see light at the end of the tunnel. Annaliese was kind, patient and very helpful, I will most definitely return for advice on my next steps.
A representative from Richard Reed Ltd responded to this review on 21 May, 2025:
Thank you for your kind words and for taking the time to share your experience. We’re delighted that Anna provided you with exceptional service and support during a challenging time. If you ever need any further assistance, please don’t hesitate to reach out.
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This review has been left by a verified client who used Richard Reed Ltd.
Ian
Collected on:
Annaliese was very helpful, kind compassionate and professional. She was also very personable and friendly, putting us at our ease.
She guided us through the minefield of being an executor and the probate process, offering us the best advice possible.
She also helped us make our wills. Again, no simple matter, but it has given us peace of mind knowing that if the worst were to happen, our children will be well looked after and have less to worry about.
All the administration and reception staff we spoke to were also very professional, friendly and polite.
I would have no reservations recommending Richard Reed Solicitors to my friends and family.
Thank you to all.
A representative from Richard Reed Ltd responded to this review on 21 May, 2025:
Thank you for taking the time to share your positive experience with us. Client satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We look forward to working with you again in the future.
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Tanya
Collected on:
very good solicitors amy orange is amazing
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Drewcorleone
Collected on:
Review of Services
I am writing to share my experience with Richard Reed, which I found to be unsatisfactory due to several factors that significantly impacted the overall process.
The duration of the transaction was prolonged, primarily attributed to what I can only describe as a lackluster approach from the team. Communication was poor, particularly in navigating the complexities of working with a young, first-time buyer. This lack of support was disappointing, especially given the importance of empathy and understanding in such situations.
Throughout the process, I felt that there was a noticeable absence of compassion or empathy, which are essential qualities in customer service. Instead, I encountered numerous excuses that shifted blame away from the team, rather than taking responsibility for the delays and frustrations experienced.
Additionally, I found the handling of my concerns to be unprofessional. When I expressed my frustration, the response was to threaten to terminate our conversation, rather than addressing the issues at hand. This reaction seemed disproportionate and indicative of a thin-skinned approach, which is surprising for a team in this industry.
Given my experience, I would advise potential clients to reconsider using Richard Reed. The lack of effective communication, empathy, and professionalism in handling customer concerns has left me with little confidence in their services.
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Matter Type:
Residential Conveyancing
Lori
Collected on:
As a first time buyer, it can feel quite daunting when the house buying process starts. Nicola and Joanne have been nothing but fantastic. They made the buying process so hassle free and their communication was excellent - cannot fault them one bit!
A representative from Richard Reed Ltd responded to this review on 13 March, 2025:
We always appreciate it when our new clients take the time to share feedback about our law firm's legal services. We are so glad that you had such a positive experience and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Brian
Collected on:
Best solicitors in Sunderland
A representative from Richard Reed Ltd responded to this review on 07 February, 2025:
Thank you, Brian, for your fantastic review! Thank you for recommending Richard Reed Solicitors!
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Matter Type:
Commercial Law
Veronica
Collected on:
Very professional and efficient service.
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Matter Type:
Residential Conveyancing
Marie Burden
Collected on:
Reliability and dedication to the client
A representative from Richard Reed Ltd responded to this review on 18 January, 2021:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Victoria Watson
Collected on:
Excellent service, very prompt and very professional.
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Matter Type:
Residential Conveyancing
Emma Jayne
Collected on:
We have just sold our property and purchased our new home with Richard Reed Solicitors. Nicola and Joanne were fantastic throughout the entire process! The communication and efficiency were second-to-none. Nicola and Joanne answered our questions, dealt with matters extremely promptly and made the matter of selling and buying less stressful. Could not recommend Nicola & her team at Richard Reed Solicitors enough!
A representative from Richard Reed Ltd responded to this review on 09 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Jordon Nelson
Collected on:
these guys have been very helpful with a issue i had. i've had some excellent advice and they've been very helpful.
thanks again
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Matter Type:
Commercial Law
Ted Cummings
Collected on:
Been a client for years, No desire pr need to change.
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As a well-known and reputable law firm in Sunderland, Richard Reed Solicitors is recognised throughout Wearside and right across the North East for our dedication to the outstanding provision of legal services to both individual and commercial clients. We have a long and well-respected history, with Richard Reed himself establishing the business back in 1948. We are very proud of our heritage and it’s close to our hearts in everything we do. We have come a long way since 1948 and the firm has gone from strength to strength, year after year.
For You: Family Law Wills, Trusts & Probate Personal Disputes Residential Property Employment Law For Your Business: Corporate & Commercial Commercial Property Dispute Resolution Employment Law & HR
