This review is for a different branch.
Whilst I am grateful to Apex Law for ensuring that I was able to complete the purchase on my property before the stamp duty law took into effect, this was a stressful process that was not made easy. Only reason I gave 2 stars but would have given 1.
I was initially assigned Shelsea Baldock as my solicitor. Initially, everything seemed to be going well with communication fairly good. I had put in an offer end of October and by November I had my mortgage offer come through and it was all looking positive. There was a tracker I could use to follow the progress of my purchase.
When it came to December, I heard nothing from Apex Law. My mortgage advisor assured me this sometimes happens were everything seems to progress quickly and you hit a quiet patch so I assumed this was normal. When it got to January and I hadn't heard from Apex Law, I emailed them and did not get a response. The sellers of the home I was purchasing were using Purple bricks as their agent so I could directly message the seller and vice versa. The seller started to message me enquiring on the progress but informed them I had not spoken or heard from Apex Law. My mortgage advisor who had recommended Apex Law reached out and that is when I got a response from the CEO, Phil May saying that the whole office had been down with the flu hence why I hadn't heard from anyone.
My mortgage advisor put in a formal complaint regarding Shelsea who had never responded to any emails and my case seemed to have been overtaken by Phil. I sent an email expressing my concerns about the stamp duty law changes and wanted to ensure that the purchase was completed prior to that and I had no response.
It got to a point were the seller's solicitors were not getting responses from Apex Law regarding searches on the house and the seller started messaging me wanting an update I could not provide as I myself could not get a hold of my own solicitors. Phil then stated that there had been delays caused by the sellers solicitors and that they were not being truthful which had resulted in the delays in the progress of purchase but not much in the way of assuring me their client.
My mortgage advisor then took her concerns to Curve conveyancers who had sub-contracted my case to Apex Law. It was only when Tracy from curve conveyancer got involved that this seemed to put a bit of pressure on getting updates which were often one sentence emails. My progress tracker was not getting updated and even after asking numerous times, I felt like I was bothering them when it was something that I the client had been asking.
By some miracle, I was able to complete. Even when doing the transfers of the deposit, I had to ask if they could confirm receipt as this was not something they felt they needed to communicate when for me, I needed the assurance that my life savings had gone through.
Overall, poor communication and customer services. I really wish I had read the reviews before accepting them to handle my case. I personally wouldn't recommend if you value your peace of mind.
