01924 263166
OFFERING PROFESSIONAL AND SUPPORTIVE LEGAL ADVICE TO BOTH PRIVATE AND COMMERCIAL CLIENTS FOR OVER 170 YEARS
Also known as - Chadwick Lawrence LLP Solicitors
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Chadwick Lawrence LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Chadwick Lawrence LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Chadwick Lawrence LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Chadwick Lawrence LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Chadwick Lawrence LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Chadwick Lawrence LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Chadwick Lawrence LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Ian
Collected on:
A very helpful solicitor (Julia Wilding) at Chadwick Lawrence was always prompt and clear with her answers to any enquiries.
A representative from Chadwick Lawrence LLP responded to this review on 14 April, 2025:
Thank you for the five star review, we take customer service very seriously at Chadwick Lawrence so it is great to read your feedback. Kind regards Neil Wilson, Managing Partner
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Matter Type:
Probate
Diana
Collected on:
We used the Horbury branch after our mother's death, in relation to Will and Probate. It was the first time we had to do anything like this, and we didn't know what to expect or to do. Julia Wilding and her colleagues in the office supported us and facilitated the whole process in a very kind, helpful, responsive and efficient way.
A representative from Chadwick Lawrence LLP responded to this review on 29 May, 2024:
Thank you for providing a review, it is very much appreciated. I will ensure that your comments are passed on to Julia and the team. Kind regards Neil Wilson, Managing Partner
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Matter Type:
Residential Conveyancing
Jean-Paul
Collected on:
It's now approaching 6 months since I engaged with Chadwick Lawrence via SAM Conveyancing and I honestly wish I'd read the reviews beforehand or trusted my gut instincts in the first few weeks of engagement.
I had used Chadwick Lawrence for the purchase of my first home over 4 years ago and the process was smooth and completed within 6 weeks and so I decided to use them again.
Like previous reviews have stated the communications is abysmal and embarrassing, I literally have to talk to my buyer and sellers to get updates as they're able to pick up the phone and speak to their solictors when they need to. I've not spoken on the phone once to my appointed solictor in 6 months, it either goes straight to voicemail or just rings out.
My only form of communication has been email and even then you get an automated response saying we will reply in 5 working days, how is that an acceptable level of service? I've gone weeks without hearing anything and then when I have complained pretty much just had excuses back or we'll keep on top of things only to then fall back into the previous no communications cycle.
I also feel that they've not represented me as a client by giving me the right advice, when explaining that my mortgage offer was expiring and if there was anything they could do about it, they said speak to my mortgage broker (who they knew i'd already spoken to and advised they could only apply for a new mortgage).
Fortunately, I decided to ring the bank directly and they advised my solicitor and my solicitor only, could apply for a mortgage offer extension if they spoke to the bank. My solictor obviously knew this as when I mentioned it to her she then said yes they can apply for a mortgage offer extension a week before expiring, why wasn't this advice given to me initially?
It feels like I'm working for Chadwick Lawrence and not the other way round, I don't feel like i'm a client and my communications with them makes me feel like i'm bothering them. As mentioned it's now 6 months and I've lost faith in the purchase been completed, the amount of stress and anxiety that we've experienced in those months has been intolerable, we were told to trust the process and we're still no closer to moving into our dream home.
I see that a managing partner has been leaving responses on other reviews, I wonder if anyone will actually bother to pick up the phone to talk to me for once in half a year?
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Matter Type:
Residential Conveyancing
L
Collected on:
Chadwick
From beginning to end this was a painful experience using Chadwick to re-mortgage our home. It’s hard to say whether we just had bad luck with the particular solicitor managing our account (Zoe Hudson) or whether this is just an inadequate company. Judging by the bad reviews of this company across the internet its the latter.
Things got off to a bad start when we were asked to complete the verification process using their poor excuse for a mobile app, which was presumably supposed to make things easier. The app had the general feel of having been developed by a 15 year old in their bedroom as part of GCSE IT project….no not even that good tbh! Ultimately it was clunky to use especially when it came to verifying Id documents and answering some parts of a questionnaire. At some point in the questionnaire we got stuck and couldn’t continue as there was no way to progress. We asked for clarification numerous times and never received a response.
Over the course of the next few months communication continued to be problematic…in fact it was non-existent.
Every time we sent emails asking for clarity they would be ignored. I can only guess that this is due to being somewhere on the spectrum between incompetence and incapable (lack of bandwidth). Either way, not acceptable given the never ending shopping list of charges which are difficult to comprehend unless you’re lawyer or legally trained.
My main gripe with Chadwick is the lack of transparency and unwillingness to communicate with us on any level. A 1 line email response to say “it’s being dealt with” would have at least been better than what we got i.e. radio silence.
I appreciate there was some effort put into chasing our management company for a deed of covenant but again it was impossible to know where the delay was. Had it been managed in a more transparent way with better regular check ins then this would have led to less anxiety and our perception that Chadwick was doing all it could.
The only time chadwick started to communicate with us properly was near the end of the process as we got close to the expiry of our redemption statement and things started to become a massive rush. My suspicion is that Chadwick had just left everything to last minute, squeezing all the timelines.
On the rare occasion that we were able to speak to our solicitor the conversation was generally dealt with, in a catty tone and sense that we shouldn’t really be bothering them.
My advice to other customers: I cannot recommend Chadwick at all tbh. They got the job done in the end but if you want to save yourself a massive headache, pay a bit more and use someone else. You need a company that at least have the decency to respond to your emails and telephone calls throughout the process.
My advice to Chadwick: start showing some empathy for your customers. Buying a house and remortgaging is a stressful experience and such a significant milestone that deserves a bit more handholding, sensitivity with the way you communicate and some clear expectations set at the outset about how often.
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Jacklyn
Collected on:
We are using chadwick Lawrence for both sale and purchase and I couldnt recommend Charlene and her team highly enough. Even when I wasn't expecting any updates she would still email or call to let me know of any details and helped above and beyond with all my crazy long questions...absolutely amazing!!
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Anju
Collected on:
If you seriously want to move house do not use them. They do not answer the phone, respond to messages or email back. Our whole house move has been delayed unneseccarily by 3 months as we have an awful trainee who does things in haphazard and prolonged manner. Be warned.
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Nat
Collected on:
This review is for a different branch.
I honestly don’t know where to start with this company. We were first-time buyers and used them based on a recommendation from our mortgage broker. We were assigned to a solicitor named Nafeesa Javad, and from the very beginning, the communication was appalling.
Messages through their app went unanswered, and phone calls to the direct number we were given were ignored. I am dyslexic and made it clear I would need some support in understanding legal steps — but there was no effort made to accommodate that or even provide basic guidance.
The vendor’s solicitor sent the contracts promptly, but our solicitor never followed up. We were told they had a “three-day turnaround on tasks,” but that line was repeated over and over with no actual progress. Questions we submitted were ignored, and when we called to get an update, my partner was met with fast, unclear responses. When he politely asked the solicitor to slow down, she responded by suggesting we pay extra if we wanted updates — even though we hadn’t received any proper updates for weeks.
We weren’t asking for daily calls — just a simple explanation of what was happening. To make matters worse, we were told legal searches wouldn’t be started until after the exchange of contracts, which makes absolutely no sense and contradicts standard conveyancing practices.
My mortgage broker also tried to get in touch and left three voicemails. No reply.
When I made a formal complaint, I was assured that things would now move forward and everything had been received. Within an hour of a call from the solicitor asking for my bank details, I received an email saying they were closing our case with immediate effect, and we needed to find a new solicitor. No warning. No explanation. Nothing.
Later, when my broker followed up, he was told our case had been closed because my partner allegedly swore on the phone — a completely false claim. If this were true, why wasn’t it raised at the time? It was clearly a made-up excuse in response to my complaint. This feels like a cover-up to avoid accountability, especially as the solicitor knew she was being investigated.
In summary:
• Extremely poor communication
• False statements made
• Case cancelled without notice
• No professionalism or client care
• Additional fees suggested for basic updates
• Lack of empathy or support for a client with a disability
We were left in the lurch with no solicitor, mid-transaction, and are now having to start again. I will be reporting this firm to the Solicitors Regulation Authority (SRA) and the Legal Ombudsman.
Please avoid this company — they caused us nothing but stress and delays at one of the most important times of our lives.
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Matter Type:
Wills
JD
Collected on:
This review is for a different branch.
Kiran explained everything very clearly, and there were no problems. We are happy with the service we received.
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CaraghIndigoRose
Collected on:
This review is for a different branch.
Amanda has been handling my purchase and has been brilliant communicating. The vendors solicitors have been a little difficult and Amanda has handled everything brilliantly, turning work around super fast when the vendors solicitors finally issued their side of the paperwork to prevent our timeline from slipping.
I have had to pull out due to defects on the survey but I am glad to have Amanda working on my new property and look forward to completing.
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Surj
Collected on:
This review is for a different branch.
I’ve used Sam Conveyancing in partnership with Chadwick Lawrence several times and was always happy, until my 2024/25 sale. This time, the process was nothing short of appalling.
Solicitor “missing in action”: Gypsy Goldthorpe was consistently unresponsive, rude and extremely passive-aggressive.
Endless Delays: A straightforward sale dragged on for six months because key tasks weren’t completed on time.
Ignored At Every Turn: Both Ms Goldthorpe and her assistant, Katy Amos, ignored my emails, calls and voicemails for weeks and weeks on end.
There was zero support from Sam Conveyancing. I escalated the issue, I was simply left to deal with the bad working practices by myself.
I will not use Chadwick Lawrence again for any further sales/purchases. The needless stress and pressure they put me under during what should have been a simple sale was utterly unacceptable.
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We don’t make bold claims about being a “revolutionary” law firm. We don’t say “we’re not like other law firms”. We are. We do law, to the high standards we set for ourselves. We take pride in what we do and we care. We are Yorkshire’s Legal People and we’re here for business and for you. Each and every one of us at Chadwick Lawrence takes pride in: Our Environment Our Work Our Approach As a Firm, we’re proud of: What We’ve Built Our Relationships Our People Our Communities and the Diversity of the People We Serve We offer traditional legal services for both personal and business matters. Services such as Family Law and Conveyancing sit side by side in our personal services, while our business services include matters such as Employment, Commercial Property and Dispute Resolution. Chadwick Lawrence is also one of the few solicitors firms in the area to have specialist Medical Negligence and Sports Law capabilities. Our Values Our services are now delivered from nine offices across West Yorkshire following our merger with Whitaker Firth on 1st July 2019, and our reach is nationwide. Our people, teams and commitment to innovation have won us many awards – making us one of the best legal practices in the region.
