laura
Collected on:
Go elsewhere if you can
Minster Law
3.4(2.2K)
Legal services in Durkar, England ‧ Closed
Overview
Reviews
Services
Photos
About
Reviews from the web
Review Solicitors
2/5
88 reviews
REVIEWS.io
1.8/5
19 reviews
Google review summary
Reviews aren't verified
3.4
(2,229)
Reviews
All
solicitors174
motorcycle98
physio68
liability58
+6
Sort by
Most relevant
Newest
Highest
Lowest
Laura T
1 review
If you have the choice, run – don't walk – in the opposite direction of this firm. My experience was not merely stressful; it was an infuriating, year-long odyssey through a labyrinth of incompetence and disregard. …More
C T
6 reviews
a week ago
New
I was a little worried at first after seeing the negative reviews, but my own experience with Minister Law has been absolutely brilliant. From the moment they took on my case, the communication was excellent. Claire King, my case handler, …More
Minster Law (owner)
a week ago
Hi, thanks for your review. It's great to read how Claire has been able to provide you with such fantastic service and support whilst she has been dealing with your claim and we're sure that she will be really pleased to read your feedback. Kind regards
Helen Ward
2 reviews
2 weeks ago
New
Hi , I was involved in a car accident late 2022. I had a independent medical assessment , I believe in Oct 2024. In which the independent assessment advisor was not biased and advised me to drop my case. I had the report back in which some …More
❤️1
Minster Law (owner)
a month ago
Hi Helen, Thank you for getting in touch and we're sorry to hear about the issues you've experienced with the progression of your claim. Please can we ask you to send us a direct message via our website, with your claim reference number, enabling us to get this referred to the right department for you. We look forward to hearing from you shortly and will do all we can to get this resolved for you.
Nick Edwards
5 reviews·1 photo
2 weeks ago
New
I have to say Paige Wilson Wood is a credit to the Company. When the procedure was dragging on frustration crept in, I contacted her and she was outstanding.
She listened to my concerns, was understanding and sympathetic. She resolved any …More
Minster Law (owner)
2 weeks ago
Hi Nick,
Thank you for your positive comments regarding the service you have received.
We're sure that Paige will be really pleased.
Kind Regards
Andy Sturgeon
1 review
2 weeks ago
New
Absolutely terrible company. I was involved in an RTA in 2023, the other driver accepted full responsibility for the accident. I was put in contact with this firm to deal with my claim. If I could go back in time and find my own solicitor I …More
❤️2
Minster Law (owner)
2 weeks ago
Hi Andy,
We're really sorry to hear that you have had a bad experience with us.
We've passed your concerns to the team and team leader dealing with your claim and asked them to contact you to address this.
Kind Regards
Nigel Rennie
5 reviews·8 photos
2 months ago
Do no use minster law they are absolutely rubbish they are only after a quick turn around of customers who are willing to accept the first offer.
They have had my claim since early June 2024 what have they achieved in this …More
❤️🙏4
Minster Law (owner)
2 months ago
Hi Nigel, thanks for you review and feedback. We're sorry to read that you've some concerns here and whilst we're aware that you have discussed these with the claims team, we'll ensure that they have sight of your further comments and will ask them to do all they're able to progress matters and keep you update to try to resolve this matter as soon as possible. Kind regards
Dan Baldock
Local Guide·82 reviews·1 photo
2 weeks ago
New
If you have any need for legal support AVOID Minster Law at all Cost!
2 years waiting for the case to progress, rearended sitting in traffic at red …More
Minster Law (owner)
2 weeks ago
Hi Dan,
We're sorry o hear that you have had a bad experience with us.
Please could you provide your file reference and details of your concerns via the contact us section on our website so that we can investigate this mater for you.
Kind Regards
Adam Lee
Local Guide·15 reviews·11 photos
a week ago
New
Legal process has left myself and my partner worse off and caused more stress than the accident. …More
Minster Law (owner)
a week ago
Hi Adam, thank you for taking the time to get in touch. We're sorry to read that you've felt some concerns around the handling of your claim and will pass your comments on to the claims department for urgent consideration and action in that hope that we can resolve any worries that you may have. Kind regards
Mike Brown
8 reviews
2 months ago
Poor service have to ring every 10 days to get info on claim when they said I would be contacted as soon as offer was received. Accident was Sept 2024 we are now in Feb 2025 still no resolution in sight communication is poor never heard the …More
🙏❤️11
Minster Law (owner)
3 months ago
Hi Mike,
We're sorry to hear that you've had a bad experience with us.
Please could you contact us via the contact section on our website and provide details of your concerns and your claim reference number so that we can investigate your concerns.
Kind Regards
Shane Symcox
1 review
a month ago
DO NOT USE THIS COMPANY!!!!! Unless you like being treated like a mushroom, we are less than 3 weeks away from the 3 year cut off point and still nothing!
I have had multiple file handler’s which I called to complain about, I was told …More
🙏🤯2
Minster Law (owner)
a month ago
Hi Shayne, thanks for your feedback. We're sorry to see that you've some concerns here and will ensure that your comments are passed on to the team and that action is taken to progress matters a soon as possible. Kind regards
TINA BELL
Local Guide·25 reviews
2 months ago
TRUE PROFESSIONALS - HIGHLY RECOMMENDED
My car accident claim was professionally dealt with by Minster Law from the start and the communication …More
❤️1
Minster Law (owner)
2 months ago
Hi, thanks for getting in touch with your feedback and review. It's great to read how pleased you've been with Peter and the team whilst they have been dealing with your claim as we know how challenging it can be being involved in an accident and we always want to be able to provide the best service and support to our customers. We'll ensure that your comments are passed on. Kind regards
A C
4 reviews
a week ago
New
Worst company ever! Would never in my life go ahead with them. Only reason I did was my solicitor could not take on the claim as they don’t do car accidents anymore so advised to go ahead with themselves. Worst experience ever! Used legal …More
Minster Law (owner)
a week ago
Hi,
We're sorry to hear that you have had a bad experience with us.
If you would like to provide your reference and details of your concerns via the contact us section on our website we could investigate this matter for you.
Kind Regards
jason bartle
5 reviews
a month ago
Had an accident in 2019 and was advised to claim for personal by my insurance company. Eventually I got settled but my daughter who took the brunt of the collision is still waiting to be settled. For the last 3 years or so we have messaged …More
Minster Law (owner)
a month ago
Hi Jason, thanks for taking the time to get in touch. We're sorry to read your comments and will ensure that we pass this on to the claim handler for action to be taken to progress matters as soon as possible. Kind regards
Alana A
Local Guide·15 reviews·13 photos
3 months ago
I had a car accident in September 2024. It’s now February 2025. I have no idea with who is dealing with my case. Every email that I receive is signed off with “Minster Law” with no personal phone number to contact the person directly. They …More
Photo 1 in review by Alana A
❤️🙏7
Minster Law (owner)
3 months ago
Hi Alana, thanks for taking the time to get in touch. We're sorry to read that you've some concerns with regards to the handling of your claim and we would be happy to look into this further for you. To enable us to do so, please can you provide your claim reference and further details via the contact us section of the website? Kind regards
Scott Om
Local Guide·20 reviews·3 photos
4 months ago
Started off great with being kept upto date but then communication stopped and kept getting passed back and forth when wanting to sort out our physio treatment. The physio we were given couldn't offer us a time suitable and then we got …More
❤️🙏2
Minster Law (owner)
4 months ago
Hi Scott, thanks for getting in touch. We're sorry to read that after a positive start you've some concerns in relation to your claim. If you'd like to provide your claim reference and contact details via the contact us section of the website, wed be happy to arrange for someone to get in touch with you to discuss this further. Kind regards
Aidan Miah
4 reviews
2 months ago
Had an accident in November 2022, have since been fobbed off over and over again, 3 different case handlers, one has since left and I have a new one who hasn't contacted me to notify me of this, no emails, no calls, anytime I call to chase …More
❤️🙏5
Minster Law (owner)
2 months ago
Hi Aidan
We're sorry to hear that you have had issues with the progression of your claim.
These issues have been logged and you will receive a response to this shortly.
Kind Regards
Laura Clarke
2 reviews
a month ago
Terrible company such poor service I had an accident in 2022 November they only arranged an appointment for me to see a medical professional 2 years later then today they contact me saying that my claim has been closed due to inconsistency …More
❤️🙏2
Minster Law (owner)
a month ago
Hi Laura,
We're sorry to hear that you have had a bad experience with Minster Law. Please could you provide your file reference number and details of your concerns via the contact us section on our website to enable us to investigate this for you.
Kind Regards
Alex Wood
6 reviews
3 weeks ago
New
Personal Injury Dept. My emails went unread & unanswered, curt responses, no attachments, no actual advice or explanation- just standard precedent letters sent out. Really impersonal and really sloppy. A few tweaks and they would have the …More
❤️1
Minster Law (owner)
3 weeks ago
Hi Alex,
We're sorry that you have not been completely satisfied with the service you have received from our claim team. If you could provide further details and your claim reference via the contact us section of our website, we will investigate this.
Kind Regards
Steven Rogers
Local Guide·64 reviews·26 photos
a month ago
Extremely poor service from Minster Law during my claim which I'm now finally awaiting payment for since March 2023. Communication is absolutely dreadful, having to answer the same questions over and over again with weeks between these …More
🙏1
Minster Law (owner)
a month ago
Hi Steven, thanks for getting in touch. We're sorry to read that despite previously reaching out this matter remains a concern for you and have passed your comments onto the team for further action. Kind regards
Dominic Mifsud
5 reviews
a month ago
After an accident, I was initially a bit skeptical when Minster Law reached out to me. However, they quickly proved to be highly professional and efficient. From the very beginning, they took full responsibility for my case, handling every …More
Minster Law (owner)
a month ago
Hi Dominic, thanks for your review. Whilst we're sorry to see that you've needed to make a claim following your accident, it's fantastic to read how supported you've felt by Rachel, Sharanvir and Sarah throughout the process and how happy you've been with the overall service provided to you. We really appreciate you taking the time to provide us with your review and we'll ensure that your comments are passed on. Kind regards
Josie Cole
7 reviews·1 photo
2 months ago
Seems were not the only one out case handler adil ali, ignores all emails been ongoing for a year it got changed handlers cause the previous one left. Promised calls back nothing. Our insurance put us through to them. Had 2 claims first one …More
❤️🙏3
Minster Law (owner)
2 months ago
Hi Josie, Thank you for getting in touch, on behalf of one of our customers, and for providing the claim reference number this refers to. We've referred this over to the team dealing with this claim so they can do all they can to resolve this for the customer. Kind regards.
Kirsty Willett
24 reviews·10 photos
4 months ago
By rights I wouldn't even give this company 1 Star. My claim was passed to them following an accident I had in November 2022. In December 2022 they emailed to confirm the other party had accepted liability, great......over 2 years later and …More
🙏❤️5
Minster Law (owner)
4 months ago
Hi Kirsty, thanks for taking the time to get in touch. We're sorry to read your concerns and will pass your comments onto the team for further consideration and action to progress matters as soon as possible. Kind regards
Billy Dennis
6 reviews
5 months ago
It has been one year and seven months since my accident and have not received settlement. Nor have I revived any update in eight months. I have tried to call countless times either get the phone put down on me or told they will ring me back. Even sending a email to my case handler is not working. An amazing service by Minster law.
🙏❤️8
Minster Law (owner)
5 months ago
Hi Billy, thanks for getting in touch. We're sorry to read that you've some concerns about the handling of your claim and will ensure that your comments are passed to the team for further consideration. Kind regards
Yogesh Mahat
8 reviews
4 months ago
I have been waiting for my claim to be settled for the past three years, it’s became a joke now, but they have not even bothered to respond to my emails. It feels like they are deliberately ignoring them. The last email I received was in …More
❤️🙏4
Minster Law (owner)
4 months ago
Hi Yogesh, thanks for taking the time to get in touch with your feedback. We're sorry to read that you've some concerns about the handling of your claim and will ensure that your comments are passed to the claims department for action as soon as possible to progress matters and update you. Kind regards
Trustpilot
https://uk.trustpilot.com
Minster Law Reviews | Read Customer Service Reviews of www.minsterlaw. ...
Very happy with my experience with Minster Law. There was plenty of information provided to assist in my understanding of the claims process and I was kept ...
4.4(4,342)
People also ask
Is minster law no win no fee?
How long does it take for the minster law to process?
Who owns Minster Law?
Feedback
ReviewSolicitors
https://www.reviewsolicitors.co.uk
Minster Law Limited - Wakefield
Just Awful. Avoid this company at all costs. The only reason I used them was because my insurance company recommended them. Poor communication from the start.
2.0(88)
People also search for
People also search for
Parker Rhodes Hickmotts...
Greenstone Solicitors reviews
Elite Touch reviews
Phillips Solicitors reviews
Zakery Khub Solicitors r...
Oakwood Solicitors reviews
Cadmans Solicitors reviews
Switalskis Solicitors reviews
Feedback
Discussions and forums
Insurance claim Minster Law
MoneySavingExpert Forum ·
10y
Someone drove into the back of my wifes car on the m6 motorway. We contacted our insurance company M&S. We where them contacted by Minster ...
More
Second opinion] Minster law have had an ongoing road traffic
JustAnswer ·
4y
Minster Law
https://www.minsterlaw.co.uk
Reviews
We're proud to be a trusted law firm with fantastic customer experience. Don't just take our word for it - see Minster Law's reviews.
REVIEWS.io
https://www.reviews.io
Minster Law Reviews - Read 19 Genuine Customer Reviews |
This company is unprofessional, untrained uneducated, they have dodgy medical doctors who I will be exposing, staff that will ring you and try scaring you.
1.8(19)
Trustpilot
https://www.trustpilot.com
Minster Law Reviews | Read Customer Service Reviews of www.minsterlaw. ...
Very happy with my experience with Minster Law. There was plenty of information provided to assist in my understanding of the claims process and I was kept ...
4.4(4,343)
Indeed
https://uk.indeed.com
Minster Law Employee Reviews
24 Jan 2025 — The office environment is abysmal, with teams too small for the workload and underpaid in comparison to other jobs in a similar field.
2.8(84)
Glassdoor
https://www.glassdoor.co.uk
Minster Law Reviews: What Is It Like to Work ...
Minster Law has an overall rating of 3.3 out of 5, based on over 207 reviews left anonymously by employees. 63% of employees would recommend working at Minster ...
3.3(207)
Minster Law
https://www.minsterlaw.co.uk
Client stories - Minster Law Solicitors
Read some of the real life stories of our clients and the experience they had making a claim with Minster Law.
Glassdoor
https://www.glassdoor.co.uk
Working at Minster Law
Overall, 58% of employees would recommend working at Minster Law to a friend. This is based on 196 anonymously submitted reviews on Glassdoor. How do job ...
3.2(207)
People also search for
Parker Rhodes Hickmotts...
Greenstone Solicitors reviews
Elite Touch reviews
Phillips Solicitors reviews
Zakery Khub Solicitors r...
Oakwood Solicitors reviews
Cadmans Solicitors reviews
Switalskis Solicitors reviews
Feedback
Results are not personalised
United Kingdom
BB11 5EL, Burnley - From your device
Update location
Dark theme: on
Help
Feedback
Privacy
Terms
Laura T
1 review
just now
New
If you have the choice, run – don't walk – in the opposite direction of this firm. My experience was not merely stressful; it was an infuriating, year-long odyssey through a labyrinth of incompetence and disregard.
My insurance company's erroneous directive to use this firm was the first in a cascade of regrettable errors. What followed was a stark demonstration of how a legal firm can actively impede, rather than facilitate, a client's claim. The incorrect legal advice provided by their "support team" didn't just delay my claim by over eight months; it threatened to derail the entire outcome. The fact that I, the client, had to identify and correct their fundamental mistake speaks volumes about their supposed expertise.
Reporting this critical error initiated a complaints process so spectacularly mismanaged it beggars belief. Despite their own stated 14-day resolution period, it took an astonishing 84 days for my complaint to be investigated – a period during which my repeated follow-ups were met with radio silence. But the agony didn't end there: it took even longer for them to finally correct the flawed legal advice they had initially provided. This blatant disregard for their own procedures and the critical nature of legal guidance ultimately forced me to escalate the matter to the Legal Ombudsman.
Beyond the catastrophic advice and complaints handling, their administrative blunders were equally staggering. Contract paperwork was processed incorrectly, granting them powers they were not authorised to wield on my behalf. This isn't just shoddy; it's a profound breach of trust.
Throughout this torturous year, the "support" team proved to be anything but. Emails went unanswered, requested callbacks never materialised, and genuine assistance was a mythical concept. Clients are not just treated as inconsequential; they are evidently viewed as mere cogs in a broken machine, devoid of individual concern. This firm doesn't just fail to provide adequate support; it actively creates an environment of anxiety and frustration. Go elsewhere.Your peace of mind, and the successful outcome of your claim, depend on it.
Was this review helpful?
