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How ONP Solicitors Compares

Value for money

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of ONP Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ONP Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 2%
Overpriced 63%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 80%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how ONP Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 80%
No 20%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how ONP Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that ONP Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.1/5

Reviews summary

  • Excellent

    24526
  • Very Good

    2221
  • Average

    390
  • Poor

    397
  • Awful

    2535

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Richard

Matter Type:

Residential Conveyancing

Richard

June 20, 2025

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TERRIBLE, TERRIBLE, TERRIBLE!!

What a shambles this company is; they incorrectly paid HMRC SDLT and won't do anything about it. So I am now out of pocket by more than £5000 on a transaction that should NOT have been made.
I have been trying to get a refund from HMRC and when I this I'm near to it, it turns out that the TR1 form was NOT even dated - unbelievable and inept.
Don't go anywhere near ONP, as they really are ONE ILL PATIENT!!!!

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Tsz

Tsz

May 19, 2025

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Lovely experience

I had a great experience with Chiara. As a foreigner and a first-time home buyer in the UK, I had no prior experience and faced many challenges during the process. However, she was extremely patient, professional, and always took the time to clearly explain everything and guide me through every step. She was also very responsive, never delayed any matters, and handled everything with great care and attention to detail. Thanks to her dedicated support, I was able to successfully complete the purchase. Without her help, I might not have been able to secure this property. I truly appreciate her hard work and highly recommend her to anyone looking for a reliable and knowledgeable solicitor.

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Stefan

Matter Type:

Residential Conveyancing

Stefan

March 26, 2025

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Breached their contract

They seem too busy and overworked, email replies are usually 2-3 words long if they even reply the first time you ask about something.

So, if your case is slightly more complex than they'd like to, they'll make up a reason to drop you in breach of their own contract, refuse to reply to you, or refund your money.

I'm going to be seeking damages and raising the case with the Solicitors Regulation Authority.

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Luke

Matter Type:

New home purchases and sales

Luke

February 18, 2025

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Super Responsive

I had a great experience using Cavendish Legal Group.
They acted promptly to support with my house purchase, and were super responsive with follow-up queries.

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Naveen

Matter Type:

Residential Conveyancing

Naveen

January 15, 2025

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AVOID LIKE THE PLAGUE

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

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Rhonda

Rhonda

September 21, 2024

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Total incompetence

No stars!! Naa Brown rang me and promised me that the £140k from our house sale would be in our account by 5pm that day, 20th September 2024. Nothing arrived!!! The landlord would not accept anything less than the 12 months rent upfront that we said we would pay. Nothing 21st September!!! We have been left penniless, homeless and have had to put our 4 dogs and 3 cats into boarding. We have had to borrow from friends to be able go buy food. We are currently staying with different friends. If that money is not in my account 23/09/24 I will be contacting the local police and reporting you to your regulators. I certainly will not be recommending you. You have caused mental trauma to not only me, my husband, my daughter but also to my 4 dogs, 3 cats, and 2 rabbits. I now do not know where we are going to live. The boarding is costing us £100 a day. Watch this space!!!!!

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Chris

Chris

August 06, 2024

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Worst solicitors i have ever dealt with

Right from the very start the service and speed at which these worked has been awful.
Its taken 14 month just for a remortgage, I've had to reply to the mortgage company twice to extend the offer.
then on completion they paid a credit account off and the original mortgage but managed to over pay them by £5k. Something so simple on the settlement statement from the creditor.
Its taken me nearly a week to get in contact with the bank and creditor to chase the over payments up.
After completion all i got was i'd have to chase everything up.

I can not strongly advice against using this company enough

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Maria

Maria

June 07, 2024

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Avoid this law firm if you are a reputable mortgage broker.

I urge any reputable mortgage brokers to AVOID this law firm.


We were appointed a case worker who seemed to work with no urgency for a remortgage.


- countless chasing via telephone calls

- countless answer phone messages left for which she said she did not receive

- would finally get through and she said she couldn't remember what documents we needed to submit so would email us.

- waited a week for her to tell us despite chasing

- she then said as per previous email please send (she never sent the previous email!!!!!!!)

finally we get a completion date after 7 weeks


she submits all the payments on our behalf - one bounces back.


but in the meantime tells the mortgage company everything has been settled.


It has been 8 working days and one payment has still not been settled.

Our first mortgage payment came out despite one payment not being complete.


The debt that required paying has now accumulated interest owed and an additional monthly payment. We will be seeking compensation because of their lack of due diligence.


Who in their right mind confirms with mortgage company before all bills have been cleared.


Avoid avoid avoid

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Ahmed

Matter Type:

Residential Conveyancing

Ahmed

April 20, 2024

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Poor service

Very poor and highly unprofessional service offered. Amongst examples of poor service I had the misfortune to handle with this company were the following:
1) Assigned case manager very difficult to contact. No direct line and numerous emails and phone calls go unanswered and replied to 7-10 days after initial sending.
2) Responses when offered show lack of knowledge which seriously undermines confidence in the ability and competence of case worker in dealing with legal matters.
3) Paper work for transfer to ownership in Title Deed were not filed with the land registry a full 10 weeks after completion of house sale.
4) Indemnity Insurance to protect against rentcharge actions were not taken until I requested for proof of Indemnity Insurance certificate, a full 10 weeks after completion of house sale. This is despite the insurance being charged for.
Overall, a very experience and a firm I will never use again for legal services

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Bilkees

Matter Type:

Remortgaging

Bilkees

April 17, 2024

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Unprofessional and time wasters

I was referred to O Niel regarding my remortgage and transfer of title deed by my bank .They instructed to get the app for quick processing which I did. But then they sent emails to upload documents on app and on the app the names were wrong .Had to call multiple times but u never get to speak to your case handler and messages don't get passed quickly. So it was a bit annoying until it got sorted.but that Is not the worst part .
Worst part is that after about 3 weeks of sending documents to and fro they closed my application one fine day saying there policies have changed and they can't act on my behalf. They wasted so much of my time and energy. I then went to a local firm and it was quite straightforward for them .
I think they just got annoyed as I kept calling to sort out things. Very unprofessional.

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Reviews collected from

Gary

Gary

June 26, 2025

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Gary

was unfortunate to have to deal with Sheryl Conroy doesn't return phone calls or emails completely left in the dark as to what is going on i have nothing positive to say about the lack of service received

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Clif

Clif

June 26, 2025

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Clif

I was referred to ONP to assist with the re-mortgage and from the onset to its completion a seamless transaction. Full clarity regarding the costs and constant updates via their digital app. I would highly recommend them and if the chance arrises I will be using them again. Thanks ONP

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Scott

Scott

June 25, 2025

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Scott

I had a complex and lengthy case involving the purchase of a repossessed leasehold flat in London, and my property lawyer, Milena Matthew, did an outstanding job guiding me through it and helping me finally get on the property ladder.

I’d heard plenty of horror stories about the conveyancing process before I began my home-buying journey, but Milena completely exceeded my expectations. Her communication was excellent—she kept me updated at every stage and coordinated seamlessly with all the other parties involved. She showed genuine empathy, tireless determination, and even took the time to respond to my emails outside of office hours.

Thanks to her dedication and expertise, my dream of owning a home has become a reality. I’m incredibly grateful and couldn’t be happier!

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Paul

Paul

June 24, 2025

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Paul

We have recently gone through the stress of house buying however that stress has been made infinitely easier thanks to the professionalism of ONP.

I would definitely recommend them and in particular the use of their app. In comparison to a family member who was also purchasing a property, through a different solicitor, we’ve had it so easy and that in part is due to the app.

The other part is due to Katie who has been absolutely brilliant and has been there to put my mind at ease throughout. More importantly the communication whether via the app or down the phone has been great, Katie is nearly always available.

Recommend

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Aaron

Aaron

June 24, 2025

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Aaron

Megan was excellent. I couldn't recommend her more. This was my first time buying and selling and was struggling with the jargon. Megan explained things clearly and simply to me, whilst dealing with everything efficiently and professionally. What more can you ask for.

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ONP Solicitors are accredited by

accreditation
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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation