This has got to be the worst company that I have ever delt with,14 weeks and never got to speak with my solicitor,just the people on the phones, who write down whatever it is your ringing up for and say we will get someone to call ASAP, that never happens.you are never kept informed although they have an apt but never update it you ring up with a complaint nothing gets done, I rung up and I was furious because the seller of the property I was buying was threatening to pull out unless we could update him of our progress so i told them that i was far from happy with them and that i wanted them to stop working on my behalf and that i will go with another solicitor and I was going down the complaint routes, they immediately put me through to a supervisor called Taylor,when she came on the phone she said she had heard everything I said and she apologised so many times about the way we was treated that 5min later our progress had gone up 5 fold and we then knew where we was in the chain, she was the only one who took us seriously please if you need a solicitor don't go with these. And onp please don't respond with ,I'm sorry you wasn't happy please ring back aswe would like to discuss this further ,coz I could never get through to anybody when we needed you
