Request a callback

Book an appointment

Mobile app for your matter

Mobile app for your matter

Download the ONP Solicitors app to track the progress of your case.

Choose your device platform below:

How ONP Solicitors Compares

Value for money

!

Limited data.

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of ONP Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ONP Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 25%
About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 80%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how ONP Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 80%
No 20%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how ONP Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that ONP Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.1/5

Reviews summary

  • Excellent

    24526
  • Very Good

    2221
  • Average

    390
  • Poor

    397
  • Awful

    2535

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
kelly

Matter Type:

Residential Conveyancing

kelly

April 14, 2025

Report to admin

Collected on:

Perfect service every time.

O'Neill Patient is an outstanding company, we have used them 4 times now, and each time the service has been perfect. A special thank you to Sophie Hill, her work is absolutely amazing, she is very professional, extremely helpful, always prompt, and her knowledge of the conveyancing and legal matters is to be admired. Sophie Hill is who we request to do our conveyancing, we will request her for any future transactions. Sophie deserves a promotion due to her effort and the overall credit she is to this O'Neill Patient. Thank you again. From Freeman-Haines.

Was this review helpful?

Drazen

Matter Type:

New home purchases and sales

Drazen

January 14, 2025

Report to admin

Collected on:

AVOID! Incompetent solicitors that could cost you ££££'s!

Trustpilot reviews

Thanks for your review!

ONP Solicitors

Add photo
Your review is pending.Read more

Drazen Macan
6 reviews
GB
Rated 1 out of 5 stars
AVOID! Very unprofessional, slow and HI RISK TO YOU!
Very slow to respond. Very confusing process - nothing has been explained to the end customer and thus completely mismanaging any expectations. Premiumly priced for a
less than satisfactory service. There are also hidden fees so 0 points for transparency regarding their online portal... Do some due diligence before appointing a solicitor for your property - we would NOT recommend ONP based on our experience. The solicitor we have been liaising with is called Aimee. No follow-up to mails. No follow-up to calls. A lack of a fundamental principle to delivering customer service... no management of expectations and lots of uncertainty around whether the agreed deadlines can be and will be met.

Update 13/01/2025 0 - the day before I am due to exchange and still no commitment or follow-up to advise on current status. At risk of losing the property due to the incompetence of ONP solicitors. My confidence in in this business meeting the agreed service deliverables as contracted? Very, very low... Save yourself the hassle and appoint a competent, qualified and firm that can deliver to customer requirements.

Was this review helpful?

Sarajane

Sarajane

October 25, 2024

Report to admin

Collected on:

Extremely happy

Extremely happy with the service we received from O'Neill Patient Solicitors! Our solicitor Harry Thompson kept us updated throughout the whole process he has been very helpful answering all of my questions in speedy time and explaining things when I didn't understand, he was ready to complete a month before the rest of the chain, always very polite,
Thank you Harry for your excellent service! Very reasonable charge for the service provided.

Was this review helpful?

ebony

ebony

September 03, 2024

Report to admin

Collected on:

Lazy liars

Absolutely obismal performance from oneils from start to finesh. Laura Ellis imparticular is close to completely useless. Was never EVER available to be contacted regarding serious matters and NEVER returned calls, emails, messages complaints you name it. Quite literally a total circus. They tell lie after lie after lie, work at a PAINFULLY slow rate, avoid avoid avoid, absolutely horrendous experience trying to work with them. Hands down the worst form I have ever had the misfortune of dealing with.

Was this review helpful?

Richard

Matter Type:

Residential Conveyancing

Richard

June 20, 2025

Report to admin

Collected on:

TERRIBLE, TERRIBLE, TERRIBLE!!

What a shambles this company is; they incorrectly paid HMRC SDLT and won't do anything about it. So I am now out of pocket by more than £5000 on a transaction that should NOT have been made.
I have been trying to get a refund from HMRC and when I this I'm near to it, it turns out that the TR1 form was NOT even dated - unbelievable and inept.
Don't go anywhere near ONP, as they really are ONE ILL PATIENT!!!!

Was this review helpful?

Tsz

Tsz

May 19, 2025

Report to admin

Collected on:

Lovely experience

I had a great experience with Chiara. As a foreigner and a first-time home buyer in the UK, I had no prior experience and faced many challenges during the process. However, she was extremely patient, professional, and always took the time to clearly explain everything and guide me through every step. She was also very responsive, never delayed any matters, and handled everything with great care and attention to detail. Thanks to her dedicated support, I was able to successfully complete the purchase. Without her help, I might not have been able to secure this property. I truly appreciate her hard work and highly recommend her to anyone looking for a reliable and knowledgeable solicitor.

Was this review helpful?

J

J

April 14, 2025

Report to admin

Collected on:

Should be representing the client, not the developer

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

Was this review helpful?

J

J

April 14, 2025

Report to admin

Collected on:

Works too closely to developers and should be working for the buyer.

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

Was this review helpful?

Stefan

Matter Type:

Residential Conveyancing

Stefan

March 26, 2025

Report to admin

Collected on:

Breached their contract

They seem too busy and overworked, email replies are usually 2-3 words long if they even reply the first time you ask about something.

So, if your case is slightly more complex than they'd like to, they'll make up a reason to drop you in breach of their own contract, refuse to reply to you, or refund your money.

I'm going to be seeking damages and raising the case with the Solicitors Regulation Authority.

Was this review helpful?

Luke

Matter Type:

New home purchases and sales

Luke

February 18, 2025

Report to admin

Collected on:

Super Responsive

I had a great experience using Cavendish Legal Group.
They acted promptly to support with my house purchase, and were super responsive with follow-up queries.

Was this review helpful?

Reviews collected from

Gary

Gary

June 26, 2025

Report to admin

Collected on:

Gary

was unfortunate to have to deal with Sheryl Conroy doesn't return phone calls or emails completely left in the dark as to what is going on i have nothing positive to say about the lack of service received

Was this review helpful?

Clif

Clif

June 26, 2025

Report to admin

Collected on:

Clif

I was referred to ONP to assist with the re-mortgage and from the onset to its completion a seamless transaction. Full clarity regarding the costs and constant updates via their digital app. I would highly recommend them and if the chance arrises I will be using them again. Thanks ONP

Was this review helpful?

Scott

Scott

June 25, 2025

Report to admin

Collected on:

Scott

I had a complex and lengthy case involving the purchase of a repossessed leasehold flat in London, and my property lawyer, Milena Matthew, did an outstanding job guiding me through it and helping me finally get on the property ladder.

I’d heard plenty of horror stories about the conveyancing process before I began my home-buying journey, but Milena completely exceeded my expectations. Her communication was excellent—she kept me updated at every stage and coordinated seamlessly with all the other parties involved. She showed genuine empathy, tireless determination, and even took the time to respond to my emails outside of office hours.

Thanks to her dedication and expertise, my dream of owning a home has become a reality. I’m incredibly grateful and couldn’t be happier!

Was this review helpful?

Paul

Paul

June 24, 2025

Report to admin

Collected on:

Paul

We have recently gone through the stress of house buying however that stress has been made infinitely easier thanks to the professionalism of ONP.

I would definitely recommend them and in particular the use of their app. In comparison to a family member who was also purchasing a property, through a different solicitor, we’ve had it so easy and that in part is due to the app.

The other part is due to Katie who has been absolutely brilliant and has been there to put my mind at ease throughout. More importantly the communication whether via the app or down the phone has been great, Katie is nearly always available.

Recommend

Was this review helpful?

Aaron

Aaron

June 24, 2025

Report to admin

Collected on:

Aaron

Megan was excellent. I couldn't recommend her more. This was my first time buying and selling and was struggling with the jargon. Megan explained things clearly and simply to me, whilst dealing with everything efficiently and professionally. What more can you ask for.

Was this review helpful?

ONP Solicitors are accredited by

accreditation
accreditation
accreditation

About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation