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How ONP Solicitors Compares

Value for money

!

Limited data.

This firm - 83%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of ONP Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ONP Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 25%
About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how ONP Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 81%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used ONP Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how ONP Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 81%
No 19%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that ONP Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.2/5

Reviews summary

  • Excellent

    24071
  • Very Good

    2190
  • Average

    384
  • Poor

    387
  • Awful

    2485

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
kelly

Matter Type:

Residential Conveyancing

kelly

April 14, 2025

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Perfect service every time.

O'Neill Patient is an outstanding company, we have used them 4 times now, and each time the service has been perfect. A special thank you to Sophie Hill, her work is absolutely amazing, she is very professional, extremely helpful, always prompt, and her knowledge of the conveyancing and legal matters is to be admired. Sophie Hill is who we request to do our conveyancing, we will request her for any future transactions. Sophie deserves a promotion due to her effort and the overall credit she is to this O'Neill Patient. Thank you again. From Freeman-Haines.

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Drazen

Matter Type:

New home purchases and sales

Drazen

January 14, 2025

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AVOID! Incompetent solicitors that could cost you ££££'s!

Trustpilot reviews

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Drazen Macan
6 reviews
GB
Rated 1 out of 5 stars
AVOID! Very unprofessional, slow and HI RISK TO YOU!
Very slow to respond. Very confusing process - nothing has been explained to the end customer and thus completely mismanaging any expectations. Premiumly priced for a
less than satisfactory service. There are also hidden fees so 0 points for transparency regarding their online portal... Do some due diligence before appointing a solicitor for your property - we would NOT recommend ONP based on our experience. The solicitor we have been liaising with is called Aimee. No follow-up to mails. No follow-up to calls. A lack of a fundamental principle to delivering customer service... no management of expectations and lots of uncertainty around whether the agreed deadlines can be and will be met.

Update 13/01/2025 0 - the day before I am due to exchange and still no commitment or follow-up to advise on current status. At risk of losing the property due to the incompetence of ONP solicitors. My confidence in in this business meeting the agreed service deliverables as contracted? Very, very low... Save yourself the hassle and appoint a competent, qualified and firm that can deliver to customer requirements.

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Sarajane

Sarajane

October 25, 2024

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Extremely happy

Extremely happy with the service we received from O'Neill Patient Solicitors! Our solicitor Harry Thompson kept us updated throughout the whole process he has been very helpful answering all of my questions in speedy time and explaining things when I didn't understand, he was ready to complete a month before the rest of the chain, always very polite,
Thank you Harry for your excellent service! Very reasonable charge for the service provided.

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ebony

ebony

September 03, 2024

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Lazy liars

Absolutely obismal performance from oneils from start to finesh. Laura Ellis imparticular is close to completely useless. Was never EVER available to be contacted regarding serious matters and NEVER returned calls, emails, messages complaints you name it. Quite literally a total circus. They tell lie after lie after lie, work at a PAINFULLY slow rate, avoid avoid avoid, absolutely horrendous experience trying to work with them. Hands down the worst form I have ever had the misfortune of dealing with.

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J

J

April 14, 2025

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Should be representing the client, not the developer

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

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J

J

April 14, 2025

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Works too closely to developers and should be working for the buyer.

They work too closely with developers and repeat the same misleading claims about the maintenance of public spaces. Buyers are pushed towards the developer’s preferred solicitor with promises of quicker reservations and guaranteed plots. First-time buyers often do not realise what they are signing up for.

The fees seem reasonable at first, but buyers are misled and mis-sold. Solicitors are paid to protect the buyer’s interests but appear to prioritise the developer instead. When the TP1 wording is questioned, they claim it is standard and that the council will adopt the land, based only on what the developer says.

Years later, the land remains privately managed, the charges continue, and homeowners have no control. There is no cap, no regulation, and no clear explanation of the long-term financial burden at the point of sale.

These estates are not gated communities. They are open developments with public roads and spaces. Many include affordable homes or schemes to attract first-time buyers. That excitement around home ownership is used to draw people in, only to be exploited.

Marketing presents a lifestyle dream with manicured green space and community charm. The reality is long-term financial obligations hidden behind legal wording few buyers understand until it is too late.

Homes are sold as freehold but come with leasehold-style charges that are permanent. Owners are tied into rent-like payments for land they do not control. These charges often cover public areas used by all, yet the council refuses to adopt them and the developer retains control to create an ongoing income stream.

Residents already pay full council tax. That should cover local services, as it does elsewhere. They also contribute to infrastructure through the property purchase price and Section 106 agreements. Yet they are still billed again through private estate fees, much of which goes to administration.

This is made possible by a loophole in Section 2(3)(c) of the Rentcharges Act 1977. It was never intended for large modern housing estates. It has not yet been challenged in court, but one day it will be. Those who enabled it should be held accountable.

Shame on all governments and councils for allowing this to happen. It undermines trust in home ownership and leaves residents paying to maintain land they were told would be adopted.

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Stefan

Matter Type:

Residential Conveyancing

Stefan

March 26, 2025

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Breached their contract

They seem too busy and overworked, email replies are usually 2-3 words long if they even reply the first time you ask about something.

So, if your case is slightly more complex than they'd like to, they'll make up a reason to drop you in breach of their own contract, refuse to reply to you, or refund your money.

I'm going to be seeking damages and raising the case with the Solicitors Regulation Authority.

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Luke

Matter Type:

New home purchases and sales

Luke

February 18, 2025

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Super Responsive

I had a great experience using Cavendish Legal Group.
They acted promptly to support with my house purchase, and were super responsive with follow-up queries.

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Naveen

Matter Type:

Residential Conveyancing

Naveen

January 15, 2025

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AVOID LIKE THE PLAGUE

I am currently in the middle of a very painful situation with O'Neill Patient Solicitors, absolutely unprofessional bunch - messed up a totally chain free situation due to their incompetence. I only went with them due to L&C's recommendation, but how I wish I had read these comments on here/reddit or the Sunday Times article (as their Google and Trustpilot average scores are high, I bet most all are paid/incentivised reviews).

The situation is ONP completed my onboarding by doing their necessary KYC/AML checks at the onset and then essentially misplaced my KYC file / documents altogether, and they proceeded to do all the conveyancing work (at snail's pace I must add). After months of delays / unresponsive on emails, as both the sellers and us buyers were ready to exchange ONP started asking for additional documents related to KYC(!) such as previous payslips from previous employer (which takes 6-8 weeks at a large global firm). Strictly speaking no work should have been done before KYC process was completed but this just shows they just misplaced my documents and then started asking for additional documents in the last minute.

When I escalated higher up at ONP, the solicitor's manager emails saying all in hand, but then even the manager goes unresponsive to my simple questions, so every one at ONP just does not bother checking their emails (we are talking weeks of unresponsiveness here) and they can't be trusted with important documents let alone getting the work done.

Absolutely shambolic, and as many have said before AVOID O'Neill Patient LIKE THE PLAGUE!

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Rhonda

Rhonda

September 21, 2024

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Total incompetence

No stars!! Naa Brown rang me and promised me that the £140k from our house sale would be in our account by 5pm that day, 20th September 2024. Nothing arrived!!! The landlord would not accept anything less than the 12 months rent upfront that we said we would pay. Nothing 21st September!!! We have been left penniless, homeless and have had to put our 4 dogs and 3 cats into boarding. We have had to borrow from friends to be able go buy food. We are currently staying with different friends. If that money is not in my account 23/09/24 I will be contacting the local police and reporting you to your regulators. I certainly will not be recommending you. You have caused mental trauma to not only me, my husband, my daughter but also to my 4 dogs, 3 cats, and 2 rabbits. I now do not know where we are going to live. The boarding is costing us £100 a day. Watch this space!!!!!

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Reviews collected from

Chris

Chris

April 24, 2025

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Chris

Brilliant experience with Stephanie Adams who worked on my remortgage.Completed everything in three weeks while the communication was brilliant.I have used solicitors three times before and never had a good one this has changed would definitely recommend.The app is brilliant as it keeps you updated with progress.

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Thom

Thom

April 24, 2025

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Thom

Brilliant service. People always say buying as house is stressful but, as a first time buyer, they made the process so simple and no stress at all. Not really needed much contact with them but when emailing/messaging they've always replied within a day. I would say if you're comfortable scanning in documents and using an app/email then there's really no complexity to the process. Completed in less than 12 weeks, highly recommend.

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Andrew

Andrew

April 23, 2025

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Andrew

ONP helped with our house sale and purchase. Fantastic service! Gareth Travis was really responsive on the app and was helpful and informative whenever we hit any hitches along the way! Thank you!

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Charlotte

Charlotte

April 22, 2025

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Charlotte

After recently using ONP through our mortgage advisors recommendation I’m glad to say what an amazing experience we had! Chiara Pasquini is by far the best solicitor I have dealt with before always keeping us at ease and keeping us informed. She was very efficient and got our house completed very quickly. Thankyou for all your hard work Chiara we really appreciate it. Charlotte & Joe ⭐️⭐️⭐️⭐️⭐️

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Connie

Connie

April 21, 2025

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Connie

I recently used ONP solicitors to handle the legal side of our first house move, and I honestly couldn’t be happier with the service I received from Aisha. From day one, Aisha was professional, responsive, and incredibly supportive throughout what can often be a stressful process.

Aisha kept us updated every step of the way, explained everything clearly, and made sure everything ran smoothly and on time. Nothing was too much trouble, and any questions we had were answered quickly and thoroughly.

Thanks to her efficiency and attention to detail, our move went through without any problems . We can’t recommend Aisha at ONP solicitors highly enough – a top-tier service that truly takes the stress out of moving house.

Liam & Connie.

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ONP Solicitors are accredited by

accreditation
accreditation
accreditation

About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Dispute Resolution
    • Mediation