Shacklocks LLP

I went to shacklocks to create my will and it was handled by Jude. She was amazing. Super informative, answered all my questions and answered questions that I hadn't even thought of. So friendly and really put my mind at ease with the situation. She was very thorough and it was all done and dusted in a very short amount of time. Jude was fantastic and can't recommend using shacklocks enough.

With complicated Wills to compile Jude was absolutely fantastic guiding us through the process. She endeavoured to explain everything and to ensure we had a full understanding of the process.
Highly recommended 👏

Jude went to great detail in explaining the options for wills, ensuring we made the right decisions for our situation. She made sure we understood all of the will wording as it can be complex. She explains things in a very clear and concise way. We are very happy with the wills that are in place.

Professional, excellent customer service from Ben whilst having our Will and Power of Attorney updated.
Ben was a pleasure and would highly recommend.

I don't often bother with writing reviews but it can be hard to find trusty legal support. I hope this honest acknowledgement of good service and a fair outcome is useful.

Firstly, don't be fooled by the modest location of this practice. Our solicitor, Ben Stubbins, listened patiently to our needs whenever required and fought our corner professionally and without over-complicating matters.

Even though events were challenging and, at times, beyond our control, I felt we were supported with integrity throughout. Ultimately we achieved a desired outcome although it was anything but straightforward and we are very grateful for steering us through the process.

If you seek a polite, no-fuss attitude with profession graft and integrity then this is a good place to start.

This review is for a different branch.

We received excellent service, everything was explained clearly to us and all our questions answered. We were advised about other services which may be relevant to us.

This review is for a different branch.

Two professionals can have the exact same qualifications — the same training, the same certifications — and yet be worlds apart in how they show up for their clients.

I’ve experienced both:
• Those who genuinely care, who lead with empathy, clarity and commitment, using their expertise to guide and support people through incredibly difficult moments.
• And those who seem to be just ticking boxes, detached and transactional.

The difference is profound — and it’s felt most during high-stress, emotionally vulnerable times like divorce or major life transitions.

That’s why I want to offer my heartfelt thanks to Ben S and Marcella at Shacklocks. You both went above and beyond for me during one of the hardest periods in my life. I’ll never forget how human, compassionate, and supportive you were. You didn’t just do the job — you made a meaningful difference.

In a profession that often focuses on competence alone, you brought care. And that made all the difference.

Thank you for helping me and my little boy during a very very difficult time!