Client
Collected on:
If I could give 10 stars to Rebecca Viola, I would.
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
If I could give 10 stars to Rebecca Viola at Sternberg Reed, I would.
To say she saved my life would not be an exaggeration. I was in an emotionally harrowing situation, entangled in a case riddled with coercive control and psychological abuse. My ex-partner’s behaviour had left me emotionally shattered and legally vulnerable. I had initially been placed in the care of Andrew Crossley at the same firm, and that experience was deeply troubling and distressing.
Andrew mishandled key communications, demonstrated a profound lack of empathy, and failed to grasp the urgency and sensitivity of the emotional trauma I was experiencing. His negligence, lack of insight, and procedural errors caused delays, confusion, and added significantly to my distress. I submitted a formal complaint regarding Andrew’s conduct, citing a cascade of errors and mishandlings that nearly derailed my case at a critical juncture.
Then came Rebecca. From the very first message I sent her, she saw through everything. Without me having to say it outright, she understood the nature of the abuse I was facing. She picked up on the signs of coercive control immediately - something even experienced professionals often miss. It was as if she stepped in like a guardian angel, exactly when I needed one the most.
Rebecca didn’t just take over my case; she transformed it. She brought clarity, wisdom, and compassion to every single interaction. Her knowledge of the law was only matched by her emotional intelligence. She didn’t just represent me - she protected me. Her ability to anticipate patterns of manipulation, shut them down legally, and restore my sense of agency was nothing short of life-saving.
There were moments when I felt paralysed by fear and self-doubt, but Rebecca remained a constant, grounding force. She never once made me feel small, dramatic, or difficult. She validated my experience at every turn, which gave me the strength to keep going.
Without Rebecca, I would have been left to the mercy of someone who knew exactly how to manipulate a system not designed to detect emotional abuse. With her, I stood a chance - and I’m still standing now because of her.
Rebecca Viola is not just an outstanding solicitor - she is a beacon of light for anyone going through the darkness of coercive control. I am endlessly grateful that our paths crossed.
Thank you, Rebecca. You truly saved my life.
A representative from Sternberg Reed responded to this review on 27 June, 2025:
Thank you for your feedback. We’re proud that Rebecca was able to offer the support, clarity, and compassion you needed during such a challenging time. Your trust means a great deal to us. Best Regards, Sternberg Reed Solicitors
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