Amy picked up our conveyancing half way through the process so I do have to give them some credit for that. However, communication was exceptionally poor throughout and it was all a bit haphazard.
They repeatedly got my name wrong, which was annoying, but worse than that the completion statement they sent across was incorrect, I corrected the errors and then the amended version still hadn't been corrected properly which resulted in their being a shortfall in funds (now corrected).
When the vendor threatened to pull out of the sale due to lack of response, It took me from Thurs to the following Monday to be able to get hold of anyone - the phone answering seems to be outsourced and they simply forward you thorugh to an answerphone. In those circumstances I would expect to be able to speak to someone about this, but complete radio silence.
I know others have had a really good experience looking at the reviews, but personally I would never use them again.