George
Collected on:
First time buyer purchase for share of freehold flat
I was referred to Moore Barlow as I was looking for a solicitor who would be quick, proactive, thorough and practical. My completion date was up against the deadline for stamp duty increases for first time buyers and so I needed to complete before the deadline. I'd heard of challenges faced by friends who used other solicitors which caused delays to their purchases and I didn't want to be in the same position.
I was helped by Verity at MB who was fantastic. She was really reliable and responsive, practical and kept the whole process moving without any intervention needed from me. She chased up delays with the other side and kept me informed throughout. Thanks to Verity's work we were able to complete ahead of the deadline.
A few examples of why the experience with MB was so positive:
- Fee transparency - Very clear up front pricing - covering fees, searches, disbursements etc. While slightly higher than other quotes, I wanted a service that removed as much admin as possible and so felt like very good value for money
- Proactivity - Verity sent updates throughout the process to give me the assurance that it was progressing, and was also regularly following up with the sellers' solicitors to keep the process moving. I didn't need to worry that it was progressing or to send chasers due to the proactivity.
- Clarity - Communication was very clear, and where there were things that I didn't know Verity explained everything either over email or on the phone
- Protecting my interests - A couple of snags were identified during the process, including building works that didn't have the right certification and the lease plan not accurately reflecting the demise of the property. These were identified by MB and then MB ensured that indemnity policies were taken out to protect me and were paid for by the sellers.
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