7 Reviews of Austins LLP rated 2.7/5 in Berkhamsted

How Austins LLP Compares

Value for money

Limited data.

This firm - 64%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Austins LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Austins LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 33%

About Right 66%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 71%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Austins LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Austins LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 71%

No 29%

If you would like to read more about how we work with our review data please see our Transparency section.

Reviews summary

Excellent

2
Very Good

1
Average

0
Poor

1
Awful

3

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Matter Type:

Residential Conveyancing

Elise

November 29, 2021

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Worst solicitor for buying property unless you want to go to court

Austin’s acted for me in the purchase of a flat. I was dragged through a legal case that went on for 4 years due to the negligence of the conveyancer who did not do her job adequately when initial searches were done. I have since had to sue to reclaim my legal fees and am yet to receive any sort of personal correspondence from them or apology for the situation they left me in.

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Martin

July 26, 2020

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Aunt Would Have Approved!

Anthony Pratt and his colleagues dealt with the administration of my late "aunt's" estate. The matter was handled extremely professionally with excellent communication from the start.

I felt confident in the way that the matter was handled and was kept informed at all times regarding the administration process. My request that I be allowed to have a picture that was owned by my late aunt, and which was of great sentimental value to me, was dealt with expeditiously. It is touches such as this that are important when having to come to terms with the death of somebody.

My fastidious aunt certainly made an excellent choice in her choice of Executors!

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Housing & Property

Matter Type:

Residential Conveyancing

Anonymous

August 17, 2019

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Worst experience in 6 sales

Against my better judgemsnt I used Austins as recommdnded by my estate agents Venture.First correspondence enclosed a letter to another client ....no apology. No attention to detail, silly mistakes all the way through. Took so long ...very short chain.

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Housing & Property

Matter Type:

Residential Conveyancing

Nur

February 18, 2019

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I would never work with this firm again.

I signed a contract with this firm to be able to sell my property. During the first three months they have changed 4 different solicitors. Every time the new solicitor started I had to give them information about my property and had to wait until they felt comfortable with the case. Eventually the sale didn't go through and the potential buyer pulled back. Austins asked me to pay the full amount even though my agreement was not to pay anything unless we exchanged the contract. The amount I ended up paying was even more than the original quote. I now have a new solicitor firm and they assured me by saying and writing on the contract that if the sale doesn't go through they would never charge me any more than %50 of the original quote. I'm sorry to say that I would never work with Austins LLP ever again.

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Family Law

Matter Type:

Family law

Ricardo

August 04, 2016

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Good

Used for a simple Will, went well. Website is pants but Good overall. Not much else to say.

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Karen( Kate) & Stuart

May 02, 2023

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Probate & settling late uncle’s estate

This review is for a different branch.

Anthony Pratt & his colleagues handled the probate, estate & sale of our late uncle’s house. We were kept informed at every stage & the entire process went smoothly. It only took 8 months for everything to be settled.
The professionalism, speed & kindness were first class.

Lawyers named in this review:
Lee-ann Farrow Anthony Gerald Pratt

Lee-ann Farrow

Anthony Gerald Pratt

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Caroline

September 06, 2022

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They will ignore you for months

This review is for a different branch.

27 weeks of being totally ignored after instructing them to prepare LPAs & Wills. Phone calls not returned, notes lost and absolutely no system of checks to make sure clients' instructions are dealt with professionally and appropriately. I felt that they had no interest in the work I needed completing and no sense of responsibility to clients.
6 weeks after I removed my business from Austins & instructed another firm, still I had received no explanation for their lack of care, apology or indeed any contact whatsoever - they clearly hoped I was just going to go away...
4 weeks after following their complaints procedure, I received a letter apologising for their "failure in service levels".
If you do decide to instruct Austins, I would strongly recommend that you demand a weekly update of what has been done.

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About this branch

Regulated by

Legal services

Personal areas of law

Clinical Negligence
- Clinical Negligence
Consumer
- Consumer Disputes
- Consumer Rights
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Travel rights
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Media and Sports
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
Wills, Trusts & Probate
- Disputed Probate
- Disputed Wills
- Probate
- Trusts
- Wills

Business areas of law

Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Commercial Law
- Employment - business
- Tax

Austins LLP

How Austins LLP Compares

Value for money

Satisfied with
outcome of matter

Rankings by area of expertise

Austins LLP has Not Been Verified by ReviewSolicitors

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Machins Solicitors LLP

4.7/5

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5.0/5

Abbott Solicitors LLP

4.8/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Worst solicitor for buying property unless you want to go to court

Aunt Would Have Approved!

Worst experience in 6 sales

I would never work with this firm again.

Good

Probate & settling late uncle’s estate

They will ignore you for months

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Get advice now

Austins LLP

How Austins LLP Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Austins LLP has Not Been Verified by ReviewSolicitors

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Machins Solicitors LLP

4.7/5

Aristone Solicitors

5.0/5

Abbott Solicitors LLP

4.8/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Worst solicitor for buying property unless you want to go to court

Aunt Would Have Approved!

Worst experience in 6 sales

I would never work with this firm again.

Good

Probate & settling late uncle’s estate

They will ignore you for months

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter