G
Collected on:
Ugh, the customer care is super-bad
I would not recommend CTW Solicitors. They have poor customer care.
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- DA1 2DR
- 01322223223
- ctwsolicitors.co.uk
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How Cook Taylor Woodhouse Limited Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cook Taylor Woodhouse Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cook Taylor Woodhouse Limited. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cook Taylor Woodhouse Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Cook Taylor Woodhouse Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cook Taylor Woodhouse Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Cook Taylor Woodhouse Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Matter Type:
New home purchases and sales
Millie
Collected on:
Excellent Service
Very happy with my experience from Cook Taylor Woodhouse. Being a first time buyer I was quite worried with my purchase as I have never been through this before. However, Eve and the whole team at CTW has made my whole experience easy and stress free. I would highly recommend.
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Matter Type:
Residential Conveyancing
Duke
Collected on:
I would highly recommend Brook Illing of CTW
I would highly recommend Brook Illing of CTW for going the extra mile in the smooth completion of the sale of my property and the purchase of our new home. Brook was always easy to contact and would always put my mind at rest whenever I was worried that the process was not going well. You can trust Brook to get the job done.
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Holly
Collected on:
Incredible service
Amazing service from Reuel Hackman for my sale and purchase. Always helpful with any queries that I had and great communication throughout. Would recommend.
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Matter Type:
Commercial mortgages
Tim
Collected on:
Horrific. Don't deal with them. Please, just avoid them.
Part 1: Delays. Dealing with CTW solicitors has been full of delays. Even now, despite them saying they would complete on the 25th October, they still have not completed over 1 month later. I've requested a meeting with a director 3x and they won't even respond to my requests. I've been dealing with Farhat Ahmed which has been a complete utter absolute horrible nightmare. It's been such a painful experience that I'm just gobsmacked and exhausted with him. Even my mortgage company is complaining. I've been a longstanding client of CTW Solicitors and its just got so much worse there over the last 12 months. The delays don't just negatively affect one side, they affect both parties, and the seller has become increasingly and thoroughly annoyed with CTW solicitors too. There is no way I could recommend them based on how I have been treated, which is really badly. Just avoid. Please, just avoid.
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Matter Type:
Residential Conveyancing
luke
Collected on:
Poor communication and overall bad experience
I put 2 stars because ultimately the conveyancing was completed but it was a slow and painful process.
We had many questions from our emails ignored and had to wait long periods of time to get a responses which often did not answer anything for us.
Our concerns were raised several times but they were never acknowledged until the final day we had to agree to an exchange where there was little choice for us to proceed and hope for the best or have the sale fall through.
I really hoped they would prove our concerns wrong on many occasions but not once did i feel like a client who was paying for a service.
I have issued a complaint and may change my review depending on how it is dealt with as i would much rather leave a positive review than negative.
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Jamie
Collected on:
Incompetent
Solicitors were unable to handle even the mildest of complexities in a house purchase. They lack expertise and are not able to change their opinions even when presented with clear evidence that contradicts their initial view. They seem more concerned with forcing us to pay them for unnecessary extra services than actually delivering for us as clients. As solicitors, they failed to provide competent and reliable legal support for a house purchase and tried to outsource a lot of the complexities to me as the client. I ended up having to sack them mid-transaction and move to another solicitor who was much more efficient.
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andrew
Collected on:
Hopeless at replying to messages. Hopeless at doing what they say
Completed sale on property October 2023. They wrongly apportioned service charge for which i have provided evidence as requested.
When i pointed out (after the event) i was told by one lawyer would sort. She did nothing and stopped replying to my emails. Then a Sadie said would get file and sort. Then did nothing and stopped replying to my emails. After gap a few months an Ellis Thake said would sort. Keeps saying will get my file. Then ignores my emails. Been with him since 28 June - still saying will get file!
NO-ONE THERE TAKES RESPONSIBILITY. Maybe all waiting to leave and dump on somebody else!
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Matter Type:
Residential Conveyancing
Steven
Collected on:
Shambolic and expensive
A truly 'unsatisfactory' experience. Used CTW for a house purchase by recommendation, what a mistake! They were incredibly difficult to work with, uncommunicative, obstinate, and 'inept' at project management. To get through this nine-month ordeal for a chain-free purchase I felt like I had to follow up on everything to avoid my case being forgotten about - if I left things for more than a week and followed up most times nothing had been done or they didn't know what the case was. They would very rarely respond to actions or emails... to top it off I received a hefty bill well over the original quote, I guess I had to pay for all the time they wasted to! .....RUNNNNN!
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Sophie
Collected on:
Brilliant service
Andrew and Brook at Cook Taylor Woodhouse couldn’t have provided a better service! We just completed on our first home and they were brilliant from start to finish, very informative, professional, helpful and fast! Would highly recommend to anyone looking for a solicitor, especially for first time buyers.
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