01634 575464
Bassets Solicitors is proudly local with offices in the heart of Rochester and Gillingham (Kent). We are ideally located to provide expert legal advice and support to individuals and businesses in Medway, Strood, Rochester, Chatham, Gillingham, Rainham, Gravesend, Dartford, Sittingbourne, Maidstone and London. We can help you with residential conveyancing, landlord and tenant, wills and probate (including contested disputes), serious fraud and crime, road traffic prosecutions, civil litigation, family law, child care proceedings and notarising documents. Read more...
Also known as - Bassets Solicitors
Bassets Solicitors LLP
have 1 other location
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bassets Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bassets Solicitors LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bassets Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bassets Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bassets Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bassets Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Bassets Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Criminal defence - All
DD
Collected on:
I thank you for all your help I am very happy with the out come thank you
Robert Weston from Bassets Solicitors LLP responded to this review on 25 June, 2025:
Thank you for your review. We appreciate the positive feedback. Rob Weston.
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hamster
Collected on:
Rob Westoning and his assistant is absolutely brilliant! I want to say many thanks for hard work! I highly recommend this solicitor if someone needs help! Amazing job and wonderful people's!
Robert Weston from Bassets Solicitors LLP responded to this review on 15 May, 2025:
Thank you for your review. I appreciate your positive feedback. Please do let me know if I can assist you in the future. Best wishes, Rob Weston.
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Verified review
This review has been left by a verified client who used Bassets Solicitors LLP.
Matter Type:
Criminal defence - All
Anonymous
Collected on:
From the beginning Rob was helpful and knowledgeable and supportive. He supported in getting the right outcome. I can't thank him enough.
Robert Weston from Bassets Solicitors LLP responded to this review on 22 April, 2025:
Thank you for your review. We appreciate the positive feedback you have given us.
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Mike
Collected on:
This review is for a different branch.
Refuses to accept crucial beneficiary family input. Over-reliance on commercial genealogists Title Research. Potentially ignored legitimate beneficiary in Australia. Ignored legal input and delayed estate distribution by more than two years.
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Derek
Collected on:
This review is for a different branch.
Yet again, we have received outstanding expertise and professionalism from Adam Warren and his colleagues Bethany and Deanne. Adam and his team are highly experienced, efficient and very approachable. We have total confidence in them and recommend them very highly and without a single reservation. We are deeply grateful to them.
A representative from Bassets Solicitors LLP responded to this review on 17 April, 2025:
Thank you for your kind words, Derek. We're delighted to hear that Adam, Bethany, and Deanne provided you with outstanding service. We truly appreciate your trust and recommendation.
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Matter Type:
Residential Conveyancing
Peter
Collected on:
This review is for a different branch.
Stephanie and Pauline are superb. They’re very experienced and always willing to help.
They give you the right information you need without overloading you and are always willing to listen and help you understand everything.
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Matter Type:
Employment Law
Tacing
Collected on:
This review is for a different branch.
Rob booked me in for a face to face meeting the next day, all legal advice was given and settled very quickly. Rob was thorough and explained contract agreements, he understood the instructions over the phone. Many thanks and highly recommended.
Robert Weston from Bassets Solicitors LLP responded to this review on 29 November, 2024:
Thanks Tacing. Your feedback is appreciated. All the best. Rob Weston (Partner)
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Matter Type:
Settlement Agreements
Leslie
Collected on:
This review is for a different branch.
The experience from visiting the solicitors, from start to finish, was very straightforward. would not hesitate, in using them again.
Robert Weston from Bassets Solicitors LLP responded to this review on 24 October, 2024:
Thank you for your review Les. All the best. Rob (Partner)
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Brian
Collected on:
This review is for a different branch.
Having found myself in a messy situation that required possible Court action, I cannot speak highly enough of the advice and support that I received from Bassets.
They guided me through the process and offered me the best possible advice.
Gratefully the case did not require the intervention of the Court and the situation has thankfully been resolved.
A representative from Bassets Solicitors LLP responded to this review on 24 October, 2024:
Thank you for your feedback Brian. It is appreciated. Rob Weston (Partner)
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Matter Type:
Residential Conveyancing
Christine
Collected on:
This review is for a different branch.
If Carlsberg did solicitors it would be Stephanie Charlesworth at Bassets. We had two properties to sell and one to buy in addition to relocating from the South East to North Yorkshire. Stephanie was professional, swift and provided excellent value for money, making a very stress free process.
Special mentions to Pauline and Tracy who assisted us also. I highly recommend Bassets and Stephanie we have been very happy with the Service provided. Paul & Christine Jackson
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Jodie
Collected on:
Had a positive experience with this company. I cannot thank Suman enough for everything she did! She is amazing at what she does, kind and very professional. Would highly recommend her.
A representative from Bassets Solicitors LLP responded to this review on 25 June, 2025:
Thank you for your kind words, Jodie. We truly appreciate your feedback and recommendation.
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Kath
Collected on:
We used Stephanie Charlesworth and her team for our sale and purchase. The sale and purchase were agreed early December 24 and even with a 2 week Christmas office closure - we completed on 26th Feb 25. The service couldn’t have been better and we only spoke to the office once or twice throughout the process. We would happily use Bassets again and would recommend them. Thank you Steph and your team for a seamless transaction. 😃
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Ricardo
Collected on:
Avoid at All Costs – A Truly Frustrating Experience
I don’t usually leave negative reviews, but I feel it’s important to share my experience to help others avoid the stress and disappointment I went through.
Over a six-month!! property purchase (with no chain either end) with Bassets, I received just two emails within the first 5 months. One was a response I had to force after four unsuccessful attempts to get an update by phone—only by refusing to hang up did I finally get an answer. The other was to inform me I needed to extend my mortgage offer, as they would not complete within the original four-month window.
I was sent the contract with instructions to call and pay the deposit and fees. When I called, the staff were unaware I’d even been sent the contract, though they still took the payment.
Email updates were non-existent. After receiving no reply to two emails, I reached out to the seller’s estate agent, who emailed Bassets and received a response within 20 minutes—something I was never afforded as a paying client.
Despite signing contracts and paying funds, I was told the purchase couldn’t complete due to a missing document. I received no communication from Bassets, and only after the seller’s agent stepped in was it revealed that the document wasn’t missing at all—it was a post-completion document. The delay was completely unnecessary.
Throughout the process, whenever I did get through to someone, they seemed to have no idea what was going on and would always say, “I’ll look into it and call you back.” That call back never came. I was consistently treated like I was a nuisance for simply asking for updates.
The amount of stress caused by this level of disorganisation and lack of communication was overwhelming. I would strongly advise anyone considering using Bassets to look elsewhere. This was by far the most unprofessional experience I’ve had.
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Denise
Collected on:
It took 6 months for the completion to take place. This was for a first-time buyer, and the vendor had no forwarding address to move to. Correspondence was slow, and telephone calls were not taken by conveyancer or secretary on certain days as "too busy." I found the whole process frustrating and would certainly not recommend Bassets solicitors Gillingham Kent
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Matter Type:
Residential Conveyancing
Colin
Collected on:
My wife Amanda and I instructed Bassets for a house purchase in Cornwall. Stephanie Charlesworth was appointed as our conveyancer. The whole process from start to completion has been exemplary. Every staff member at Bassets has been extremely friendly and helpful . They are so thorough and professional. I would definitely recommend these solicitors to anyone and would use again if we ever move. 5 stars 10/10 100% great service.
Merry Christmas to all at Bassets and many thanks again.
Amanda and Colin
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Founded by James Basset in 1854, we are an independent firm of solicitors with offices in Rochester and Gillingham, Kent. We provide a full range of legal services for individuals and businesses and have been offering expert legal advice for more than 150 years. We are a forward thinking practice with dedicated, professional and specialist staff. We endeavour to deal with every individuals legal affairs in a business-like and competent manner. The firm is one of the largest practices in the Medway Towns and North Kent, servicing clients across Kent, the South East and London. We are conveniently located in Rochester and Gillingham and can arrange home visits. Both offices are accessible by public transport and are situated close to local bus routes and are only a few minutes walk away from the local railway stations. We have limited facilities for disabled clients and public parking is available in close proximity to each office. Our aim is to provide a high quality standard of advice and technical expertise that is competitive in price. We deal with both private clients and those that are eligible for public funding in relation to family and criminal matters. The firm has the Quality Mark Standard from the Legal Aid Agency. We believe strongly in client care. We offer an efficient, friendly service and are proud to be able to offer the complete legal solution for your needs. Bassets Solicitors – Legal Services for Medway, Strood, Rochester, Chatham, Gillingham, Rainham, Gravesend, Dartford, Sittingbourne and Maidstone
