Girlings Personal Injury Claims Ltd

01304784784

We are a Kent based company, operating out of Canterbury. We are affiliated to Girlings, who have additional offices in Ashford and Herne Bay. We specialise solely in injury claims (accident claims, medical/clinical negligence claims and criminal injuries) and can advise on a No Win No Fee basis, where appropriate. All our staff are friendly and approachable. Read more...

Address
Unit 10, Innovation House
Innovation Way
Discovery Park
Kent
CT13 9FF
01304784784
www.girlingspersonalinjury.co.uk

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Accreditations

Other locations

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Available lawyers at Girlings Personal Injury Claims Ltd

Raphaelle Davies

Brian Cowell

Rabina Shrestha

Sue Man

Clare Milne

Michelle Meakin

Jonathan Pidduck

Kate Kennell

Senior associate solicitor

Steevi Henderson

Ruby Stone

Shantala Carr

How Girlings Personal Injury Claims Ltd Compares

Value for money

This firm - 99%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Girlings Personal Injury Claims Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Girlings Personal Injury Claims Ltd. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 0%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 100%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Girlings Personal Injury Claims Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Girlings Personal Injury Claims Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%

No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Girlings Personal Injury Claims Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Personal Injury

2nd / 7

331st / 2351

Clinical Negligence

1st / 1

156th / 937

Driving offences

2nd / 3

196th / 380

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

5.0/5

Reviews summary

Excellent

66
Very Good

0
Average

1
Poor

0
Awful

0

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Anonymous

May 15, 2025

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Collected on:

Compensation claim

I had received advice from Girlings a few years ago so felt confident to talk to them again after being involved in a car crash that resulted in a fractured spine and major back surgery. Girlings took on my case on a no win no fee basis. The process was made as clear and easy as possible and I received very good advice and guidance from Raphaelle. I would definitely recommend Girlings services going forward.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 19 May, 2025:

Thank you for sharing your experience. We're sorry to hear about your accident but pleased that Raphaelle and the team could provide clear, supportive advice during such a difficult time. It’s great to know the no win no fee arrangement and guidance made the process easier for you. Your recommendation means a lot to us, and we wish you continued recovery and all the best moving forward.

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Clinical Negligence

Verified review

Matter Type:

Medical Negligence

Janet Marsh

April 14, 2025

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Collected on:

Medical Negligence Claim

I can honestly say, that I have received the best service from Brian Cowell, of Girlings Personal Injury Claims Ltd. I was undecided about making a claim for medical negligence and waited many months before taking advice. After supplying as much detail and evidence that I could, Brian was able to confirm that I did have a case. His attention, help and advice throughout helped me to remain confident. I was kept updated on all aspects throughout, and received honest feedback to help me make that final decision to settle. The final settlement achieved was as hoped for.
Although I never met Brian personally, I would happily recommend his services, and indeed Girlings.

Lawyer named in this review:
Brian Cowell

Brian Cowell

A representative from Girlings Personal Injury Claims Ltd responded to this review on 15 April, 2025:

Thank you for your thoughtful review, Janet. We're delighted Brian provided the support and guidance you needed throughout your case. Your recommendation means a lot to us!

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Personal Injury

Verified review

Matter Type:

Accident Abroad

Ken Thacker

January 02, 2025

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Collected on:

First class

Our claim was dealt with efficiently and very professionally, and with great care for our individual needs. We hope not need this service again, but if we do, we will certainly go to Girlings and recommend others to do so.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 09 January, 2025:

Thank you for your thoughtful feedback, Ken! We’re pleased to hear that your Personal Injury claim was handled efficiently and professionally, with attention to your individual needs. Raphaelle will be so pleased to read your review.

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Personal Injury

Verified review

Matter Type:

Accidents In Public Places

Anonymous

December 24, 2024

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Collected on:

Excellent

I experienced a Trip and Fall.
After my initial enquiries regarding liability it was obvious that this was a legal mine field.
I contacted Girlings Personal Injury Claims and was referred to Raphaelle Davies. From that moment until a successful conclusion I was kept informed and treated with the utmost of respect and regard.
I would not hesitate in recommending Raphaelle.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 09 January, 2025:

Thank you for your kind review! We’re so glad to hear that Raphaelle was able to guide you through the personal injury process with respect and clear communication, leading to a successful outcome. Your recommendation means a lot, and we truly appreciate your trust.

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Verified review

Adam R

August 17, 2024

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Collected on:

Great Support By Girlings

Rabina from the Personal Injury Claims Department at Girlings Solicitors was outstanding throughout this long claims process. I now feel a relief this case is now closed and without the Girlings team Im sure it would had been even longer.

Lawyer named in this review:
Rabina Shrestha

Rabina Shrestha

A representative from Girlings Personal Injury Claims Ltd responded to this review on 19 August, 2024:

Dear Adam, Thank you for your kind words. We’re pleased to hear that Rabina and our Personal Injury Claims team were able to assist you efficiently throughout the process. Your satisfaction is important to us.

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Verified review

Anonymous

August 14, 2024

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Great service throughout a long claims process

Following an accident where I was taken off of my bicycle and sustained a broken clavicle, the team at Girlings were fantastic throughout the 2 and a half years of the claims process. The service, was highly professional and thorough throughout and I would have no concern recommending them to friends and family.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 16 August, 2024:

Thank you for your review. We’re pleased to hear that Raphaelle provided you with professional and thorough service throughout your claims process. Your recommendation is greatly appreciated.

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Clinical Negligence

Verified review

Matter Type:

Clinical Negligence

Anonymous

July 16, 2024

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Collected on:

Top rated and 100 % professional

Throughout my dealings with this firm they have kept me informed along the way always responded promptly and fully,treated me with care and respect whilst achieving the goals needed in a timely manner. Wholly recommend

Lawyer named in this review:
Brian Cowell

Brian Cowell

A representative from Girlings Personal Injury Claims Ltd responded to this review on 23 July, 2024:

Thank you for your positive feedback. We're glad to hear you felt well-informed and respected throughout the process. Your recommendation means a lot to us. Best regards, Girlings Personal Injury Claims Ltd

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Clinical Negligence

Verified review

Matter Type:

Cancer Misdiagnosis Claims

Kay

July 10, 2024

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Collected on:

Negligence claim

From start to finish I couldn’t fault Michelle and her team. They approached every step of the process with professionalism and compassion and kept us informed at all times.

Lawyer named in this review:
Michelle Jane Meakin

Michelle Jane Meakin

A representative from Girlings Personal Injury Claims Ltd responded to this review on 12 July, 2024:

Dear Kay, Thank you for your kind words. We're pleased to hear that Michelle and our team provided professional and compassionate service, keeping you informed throughout the process. Best Regards, Girlings Personal Injury Claims Ltd

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Verified review

Jess & Steve price

May 28, 2024

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Collected on:

Jess & Steve price

Rabina at Girlings has been nothing short of incredible! She has worked so our case for almost 4 years! She has listened to us and made us feel so at ease throughout the process! We cannot thank you enough!

Lawyer named in this review:
Rabina Shrestha

Rabina Shrestha

A representative from Girlings Personal Injury Claims Ltd responded to this review on 29 May, 2024:

Dear Jess & Steve, Thank you for your heartfelt feedback. We're delighted to hear that Rabina provided exceptional support throughout the four-year process, making you feel at ease and heard. Your gratitude means a lot to us, and we're grateful for the opportunity to assist you. Best Regards, Girlings Personal Injury Claims Ltd

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Verified review

Donna james

May 04, 2024

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I had a wonderful experience with Girlings

Following an accident I had in 2020
I decided to ask for help from Girlings
It started with miss Raphelle Davis who put all the info needed together in a very professional manner in order for me to set out a claim , then
mr Brian Cowell who fought my case who was very good at noing what to do head strong when he needed to be and was very understanding and compassionate when I was falling to pieces because off my injuries emotional state and my condition , at times i was an emotional reck
And he was very upstanding
And to miss Emma Manley who guided me through setting up my trust and to everyone else inbeween that answered the phone when I needed them I will be forever gratefully
And wish them all well
Thank you all for being there and for all your patience
Donna James

Lawyers named in this review:
Brian Cowell Raphaelle Davies Ruby Stone

Brian Cowell

Raphaelle Davies

Ruby Stone

A representative from Girlings Personal Injury Claims Ltd responded to this review on 07 May, 2024:

Thank you, Donna! We're deeply grateful for your kind words. We're glad Raphelle, Brian, Emma, and our team could provide the support and guidance you needed during a difficult time. Your appreciation means a lot to us! Best Regards, Girlings Personal Injury Claims Ltd

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Reviews collected from

Chris

July 19, 2021

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Chris

I was involved in an accident with a car while riding my cycle. I chose Girlings to represent me and I cannot fault the way they have handled my claim. Raphaelle was extremely professional, making sure I understood each stage of the process and always acting in my best interests. I am more than satisfied with the conclusion of my claim and compensation. I would definitely recommend Girlings to anyone needing the services of a Personal Injury Claims Solicitor.

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June 25, 2021

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A client

Girlings took on my case (after another firm messed up). The time, patience, professionalism and out right hard work Kate Kennell and her team put into my case was truly outstanding. A true testament to their work ethics and passion for what they do.

From the start, Girlings made haste on all the wrong doings from a previous firm, quickly acting in the sole interest of helping me get my case to the necessary stages that it should have been at the time my case was taken over. With perseverance, endless amounts of persistence and a great amount of diligence they maintained contact with me, ensuring I was always in the know of what was happening at any one moment. Despite the myriad of emotions I experienced through the case, they always remained calm, calculated and caring.

The result of all the hard work by Kate Kennell and her team resulted in a settlement for an accident that was truly life changing.

I would recommend Girlings without a shadow of a doubt, to anyone who has a Personal Injury claim. If anyone is indeed in need of professionalism, knowledge, advice, and a company who go above and beyond to get the best result for their clients then this is the company for you.

If Girlings take on your case, smile and know these professionals will get the job done.

Lawyer named in this review:
Kate Kennell

Kate Kennell

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Peter

June 21, 2021

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Peter

Not hassled once, very understanding and patient and always kept me in the loop. I wasn't going to bother with a claim but by God am I glad I did, Raphaelle at Girlings Canterbury was my solicitor and she was awesome and took care of matters allowing me to try and recover physically and mentally 5 gold stars. Thank you for your help and guidance
Pcm

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

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Sheila

April 22, 2021

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Sheila

I approached Sue Man at the company who gave me some advice about a potential negligence claim that left my daughter disabled.

I have to say that it was some of the most thorough, but concise information I have ever been given.

Sue's ability to get to the facts with speed are impressive!

Thank you for your time, your empathy and your professionalism.

Lawyer named in this review:
Sue Man

Sue Man

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Jemma

April 06, 2021

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Jemma

Excellent company with clear, informative service. Very sensitive and felt advocated for.

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