Lucretia
Collected on:
A Devastating Experience with Napthens Solicitors – No Accountability
This review is for a different branch.
Title: A Devastating Experience with Napthens Solicitors – No Accountability, No Justice
Negative Rating!!!!
I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.
They shared my late husband’s death certificate with opposing counsel without informing me.
They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.
When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.
I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.
I was left to file my own strike-out application because they neglected to challenge a baseless claim.
All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.
After 20 documented examples of misconduct (all posted publicly here: https://x.com/MY_Property_UK/status/1923493082579730790), I’ve paid the price in time, money, health, and trust—and no one has been held accountable.
I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.
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